Licensed Realtor Hotel General
Resume:
KIMBELRY FRIEND WADE
**** ******* **. *******, ********, 23836
***********@*****.***
PROFESSIONAL SUMMARY
Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors.
SKILLS
Project management
Recruitment and talent development
Customer relations
Personnel management
Result-oriented
Talented multi-tasker
Flexible thinker
Customer- Oriented
Visionary
REFRENCES
References available upon request
AFFILIATIONS
Hopewell/Prince George Chamber of Commerce, Past President of the Downtown Hopewell Merchant’s Association, mentor to young people in the Hopewell Police Explorer’s Program. Co- Founder of VA. B.A.C.A., Current Associations: Southside Association of Realtors.
Hotel General Manager Responsibilities 11/2019- Present (Baymont PG.)
Provide the vision, leadership, and strategy that inspires my staff to deliver exceptional guest service that drives financial success
Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services
Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep.
Licensed Realtor 2008-Present
Licensed in the state of Virginia
Provide and maintain professionalism while paying close attention to detail
Work with buyers, sellers, lawyers, title professionals, realtors, appraisers, home inspectors, contractors and a multitude of other professionals to complete real estate transactions
Marketing properties for sale through multiple channels for the most possible exposure
Staging and holding open house(s)
Hotel Assistant Manager Responsibilities 04/2018- 11/2019 (Baymont PG.)
Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service
Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable
Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed
Banquet Manager Responsibilities Include: 10/2011-06/2018 (Baymont PG.)
Coordinate all details of a contract with the host and the head chef
Plan the venue layout according to the number of guests and type of event
Determine the number of waiters and servers required for an event
Supervise the placement of tables, chairs, table settings, and serving stations to make sure they are placed properly
Consult with the head chef to discuss the timing of the meal courses being served
Oversee the seating of guests, serving of meals and beverages, and the quick clearing of tables
Manage the availability of liquor and soft drinks
Prepare work schedules and complete documentation on time
Answer customer questions and accommodate special requests when necessary
New Accounts Manager at SunTrust Bank 1/1989-11/1999
This position provided leadership and management for a branch team ensuring profitability, growth, and sound operation. This position was responsible for driving branch teammates to provide a best-in-class customer experience while assisting new and existing customers through needs-based conversation and providing appropriate solutions to meet immediate, short term and long-term financial needs. This position was responsible for business development efforts, including referrals to multiple lines of business.
Position Accountabilities • Promote the branch’s overall growth through the development and retention of customer relationships • Provide excellent customer experience through needs based conversations • Develop and implement business plan to meet branch sales goals • Build partnerships with all line of business partners to meet bank-wide objectives • Identify and close sales opportunities to contribute to personal and branch and deposit goals • Uncover and provide solutions to business and consumer lending needs • Drive sales outreach strategies including outbound calling • Coach, train, and develop branch team through formal observations and coaching sessions • Manage teammate performance development process • Interview and hire teammates to fulfill branch staffing needs • Manage branch cash expectations and operational soundness • Promote and represent the bank through community involvement during and after business hours • Analyze reports and respond and coach accordingly • Adhere to all applicable laws and regulations governing bank operations, including compliance, Policy and Procedures. • Identify risk and respond accordingly • Develop and maintain knowledge of bank products, services, including other lines of business • Proficient knowledge of digital channels and ability to educate customers and teammate.
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