Night Auditor
Resume:
FRANCINE ROBINSON GAREL
ST. ANN’S BAY
JAMAICA W.I
Tel: 876-***-**** or 847-3038
Skype: live:.cid.ede91e08f194a5bc
EMAIL:*********@*****.***
Career Objective
To identify a quality organization that can benefit from my commitment to hard work and excellent interpersonal skills while, working diligently and consistently as a team to deliver highly efficient service that exceeds the customer’s expectation.
WORK EXPERIENCE
M&M Loans Limited. March 2021- May 2022
1 Musgrave Street
Shop#6
St. Ann’s Bay
Branch Manager
Greet and welcoming clients
Collect payments
Provide information on products and services
Data entry
Answer all calls and provide information
Ensure all staff are maintaining good customer service.
Approve Loans and signing off on all loans going out and in.
Jewel Dunn’s River August 2019- March 2020
Mammee Bay, St. Ann’s Bay P.O
St. Ann
Jamaica
Evening Duty Manager
Responsible for the proper functioning and operation of the hotel in absence of the General Manger and Executives and make policy decisions.
Ensure guest satisfaction and instant pacification in the event of failure to meet expectation. Further, close monitoring of the house status, including availability and proper control, particularly in the event of a completely committed hotel is critical.
Responsive to the needs of all division in the hotel and provide guidance as needed to ensure guest satisfaction.
Make written reports in Manager’s log book of every incident i.e. ‘opportunities losses, incidents medical calls, guest comments.
Approve and disapprove prospective guest when a question of character.
Supervise on duty security personnel and service department personnel, as needed.
Make court appearance in accident cases against the hotel, when requested.
Familiar with the operation and functions within all departments.
Empowered to make decisions in the best interest of the hotel.
Ensuring all outlets are running in accordance to hotel standards.
Assist all guest with issues and resolve in the best interest of the guest and hotel
Oversee the night audit process to ensure complete accuracy.
Bahia Principe Jamaica Luxury 2018- 2019
Salt Copper, Runaway Bay P.O
St. Ann
Jamaica
Front Desk Agent (Supervisor)
Check-in and out clients.
Follow up calls to our guest making sure that they are satisfied with our product and services.
Building a strong relationship and liaise with all other departments.
Handling guest complains and queries.
Monitored 20-line staff, daily shift process
Ensuring that the standard of the company is maintained by ensuring that staff have the right and positive attitude adhere to company policies and maintain nothing but 100% guest satisfaction.
Participate in hotel committee and task force assignment
Train, direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
By the Sea Resorts April 2018- October 2018
32413 Front Beach Road
Panama City Beach Florida
Night Auditor
Greet guests upon arrival check them in an provide them with any information they need to enjoy their stay
Audit and balance reports from the day shift
Schedule wake up calls and reservation for the following day
Respond to guest inquiries concern and complaints as needed
Prepare guest bills for next day checkouts and process reservation cards
Run EOD computer function so they are complete by the end of the shift
Balance cash drawers and record receipts
Verify that all EOD work has been performed by other departments
When supervisor is off I do audit for (8) eight of our properties
Supervisor on duty when my supervisor is on her days off so I deal with all question and queries of night auditors on duty.
ECC Housekeeping Company
3723 E County Hwy 30A,
Santa Rosa Beach, FL 32459
Housekeeper
Dusting and polishing furniture and fixtures
Maintaining a clean and sanitary kitchen area
Making beds and changing linens
Vacuuming and cleaning carpets and rugs
Cleaning and sanitizing toilets, showers/bathtubs, countertops and sinks
Report all issues that are in the rooms that needs to be fixed
Cleaning public areas
Bahia Principe Jamaica 2014-2018
Salt Copper, Runaway Bay P.O
St. Ann’s
Jamaica
Front Desk Agent (Supervisor)
Check-in and out clients.
Follow up calls to our guest making sure that they are satisfied with our product and services.
Building a strong relationship and liaise with all other departments.
Handling guest complains and queries.
Monitored 20-line staff, daily shift process
Ensuring that the standard of the company is maintained by ensuring that staff have the right and positive attitude adhere to company policies and maintain nothing but 100% guest satisfaction.
Participate in hotel committee and task force assignment
Train, direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Information Concierge
Answering all emails that comes within the hotel
Handling rooms and dinner reservation request, queries about the hotel and general question.
Making sure that all birthdays, anniversaries and honeymoons request is done by making sure that the rooms are decorated.
Meeting the guest on arrival and do follow up calls to make sure that the guest expectations are met.
Sunset Jamaica Grande Resort and Conference Center 2006-2014
Main Street,
Ocho Rios
P.O. BOX 100
Guest Relations Agent
Handling of Guest Quires
Booking excursions and following up on the day to day request of the guest.
Reserve dinner reservations for the restaurant.
Making sure that our V.I.P guest
Telephone Operator
Answering incoming calls.
Direct calls to guest rooms, staff or departments through the switchboard or PBX system.
Receive guest messages and deliver the same to guest.
Log all wake-up calls requests and perform wake-up call services.
Provide information about hotel services to guests.
Assists in reporting telephone equipment or service complaints and problems.
Front Office Agent
Greet guest with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information assign rooms, activate and distribute keys
Resolve customer complaints and problems calmly and effectively
Collect payments for room charges and other fees
Provide local information on restaurants, special sites and activities
Notify management of any serious issues that cannot be resolved
Entertainment Coordinator
The hosting of daily and nightly activities, including beach parties, cabaret shows and special functions.
I also worked as a Disc Jockey at the property.
EDUCATION/QUALIFICATION
Grand Bahia Principe Jamaica
Certificate in Supervisory Management
Western Hospitality Institute 2011-2012
Associate Degree in Hotel and Restaurant Management
HEART Trust (NTA) Academy (Runaway Bay) 2006-2006
Entertainment Coordinating
HEART (NTA) Academy (Beechamvile) 2002- 2002
Certificate in Secretarial Studies
Brown’s Town High School 1997-2002
Secondary School Certifications (SSC)
Food and Beverage
Science
English Language
Social Studies
Reference
Available upon request.
Contact this candidate