Customer Service Administrative Assistant
Resume:
REFEREES
Hussein Abdinassir
Legal Advisor, Frontier Counties Development Council
*******.*********@****.**.**
Jane Chungi
Head of Department, Riara University
****.******@***************.**.**
Amina Jaberney
Human Resources Consultant, Aga Khan Foundation
*****.********@*****.***
EDUCATION HISTORY
Bachelor of International Relations & Diplomacy
Riara University (2018–2020)
Diploma in International Relations & Diplomacy
Riara University (2017–2018)
Kenya Certificate of Secondary Education
Muslim Academy, Nairobi (2010–2013)
Arabic Classes Jamia Mosque (2016–2017)
Contact Details
P.O. Box 161**-*****
*************@*****.***
COMMUNITY SERVICE
Volunteer Kenya Red Cross 2019
Received training on First Aid measures; participated in vocational training talks on combatting sexual violence and attended First Aid competitions.
Visited children’s homes and street children; engaged in talks to relocate children to families.
Volunteer Mama Ibrahim Children’s Home 2019
Organising group visits to serve through cooking, cleaning.
PROFILE
International Relations and Diplomacy graduate seeking to use my persuasive voice, excellent writing and organising skills to tell stories that empower the marginalised in society.
KEY SKILLS & INTERESTS
Written communication
Event planning
Customer service and engagement
Conflict Resolution
Climate change and policy
Excellent listening skills and interpersonal communication
Entrepreneurship
Research skills
Microsoft Office suite
LANGUAGES
English (fluent)
Swahili (fluent)
French (working knowledge)
Arabic (intermediate)
WORK EXPERIENCE
Administrative Assistant Sept 2017–March 2018
Frontier Counties Development Council
Enhanced efficient running of Finance and Administrative departments by providing administrative support.
Helped to plan and execute County Governors’ retreats, stakeholder workshops and events that benefit marginalised counties.
Procured office furniture, prepared interview materials and supervised interview candidates.
Wrote letters and minutes during staff meetings.
Welcomed visitors at the reception.
Registered the organisation with NHIF and NSSF.
Gained confidence and communication skills through engaging with diverse stakeholders.
Online Clothing Business Entrepreneur
2021–Present
Applying Digital Marketing (social media) strategies.
Building networks with suppliers and importers.
Providing excellent customer service.
Managing inventory.
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