Service Representative

Professional Summary

Work History

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***** ******* **, *******, ** 77375 • 832-***-**** • *********@*****.*** Passionate patient access specialist 15 yr/sterile processing 1 yr patient sitter 2 yr driven to serve and protect by offering valuable investigation support to citizens and community members. Capable medical administrative professional with 15 + years in patient services. Adept at directing visitors and callers, documenting patient details and updating HER and financial systems. Fluent in Spanish. Helpful Patient Service Representative with 15 years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of 15 yr and commitment to patient happiness. Service-oriented Patient Service Representative with distinguished knowledge of 15 yr. Adept at scheduling and medical billing with a talent for collaboration and eye for detail. Successful at comprehensive patient education. Organized Patient Service Representative with 15years of experience in healthcare. Adept at patient advocacy and education with a commitment to efficiency. Successful at coordinating busy offices and staying professional in stressful situations. Professionally trained 15 yr with experience delivering high standards of culturally competent care for wide variety of patients with diverse needs. Certified in patient access/ sterile processing/patient sitter.. PAS, 06/2014 to 12/2018

Cypress Fairbanks Medical Center – Houston, Texas

Assisted patients in filling out check-in and payment paperwork Generated monthly statements to check outstanding balances Compiled and reviewed medical charts

Took repayment's and compiled daily financial records Reviewed and corrected claim errors to facilitate smooth processing Reviewed daily care slips for doctors

Balanced deposits and credit card payments each day Used MS Word CICS, Navigator Star, DOS Word perfect excel outlook schedule appointments Administered job knowledge assessments and competency testing for certification-level training Investigated and reported issues relating to patient care or conditions that might hinder patient well-being

Developed and achieved financial and growth goals

Used excel to schedule and manage patient appointments Introduced, negotiated and implemented new projects to expand scope of engagement Evaluated patient care needs, prioritized treatment, and maintained patient flow Administered assessments and developed academic goals based on specific disabilities and barriers to learning

Confidently directed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance

Coordinated allocation of nursing service equipment and supplies within facility and established guidelines for efficient, economical use

Facilitated timely check-in by greeting visitors and establishing purpose of visits Implemented new floor assignments based on evaluation of staffing requirements Delivered proper care to victims of domestic violence at urgent care clinic Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed

Patient Access Representative, 01/2007 to 11/2010

Methodist Willow – Houston, TX

Used Star Navigator, excel, ms word, CICS to schedule appointments Reviewed daily care slips for doctors

Reviewed and corrected claim errors to facilitate smooth processing Balanced deposits and credit card payments each day Took repayment's and compiled daily financial records Compiled and reviewed medical charts

Generated monthly statements to check outstanding balances Assisted patients in filling out check-in and payment paperwork Monitored unit budget to ensure financial objectives were met Led, designed and implemented training programs and initiatives which contributed to percent increase in productivity

Identified process improvements in day-to-day functioning of department Took copayments and compiled daily financial records Assisted patients in filling out check-in and payment paperwork Educated patients on plans for treatment and payments Patient Access Representative, 02/2002 to 10/2010

St Joseph's Hospital – Houston, Texas

Took repayment's and compiled daily financial records Balanced deposits and credit card payments each day Used Star Navigator excell ms word DOS word perfect Word to schedule appointments on plans for treatment and payments

Reviewed and corrected claim errors to facilitate smooth processing Generated monthly statements to check outstanding balances Assisted patients in filling out check-in and payment paperwork. Interview patients at workstation Ensure charts are completed and accurate. Verify all insurance and obtain pre certification and authorization

Calculate and collect patient liable amounts

Answer any questions and explains policies clearly Price, key and detail patient charges. Burst charts for distribution to physician's billing service, medical records, ancillary departments, and the business office. Check for double charges on all accounts

Work with physician offices and ancillary departments providing information when necessary for forwarding relevant documents

Document complaints received from patients, the medical staffs and ancillary departments on an incident report form and refer to coordinator for follow up action Acknowledge file and send MOX messages via Meditech Activate all pre registered patients that have reported for services Ensure that all necessary signatures are obtained for treatment Abstract patient charts once discharged for the ERand retrieves a patient Medical Record once they present to ER for treatment

Assigned pt to nursing unit via doctor placement. Room control to ICU,NICU,OB,GENERAL, ORTHO, BEHAVIOR HEALTH, SURGERY, TRANSFER INPT, TRANSFER OTHER FACILITY, VIA Ambulance OR LIFE FLIGHT

Patient Access Representative, 01/2000 to 01/2002

Tomball Regional Medical Center – Tomball, TX

Took repayment's and compiled daily financial records Educated patients on plans for treatment and payments Assisted patients in filling out check-in and payment paperwork Reviewed daily care slips for doctors

Balanced deposits and credit card payments each day Used Star navigator Meditech ms word excell outlook to schedule appointments Reviewed and corrected claim errors to facilitate smooth processing Generated monthly statements to check outstanding balances Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards

Patient Sitter, 01/1990 to 11/1994

Methodist Hospital – Houston, TX

Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals

Assisted patients with mobility needs, including moving to and from beds, organizing wheelchair's and preparing assistive devices

Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments

Helped patients effectively manage routine bathing, grooming and other hygiene needs Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation

Cared for average of 35 patients per 8 hr delivering high-quality, efficient support to meet all needs Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment

Transported patients between rooms and appointments or testing locations Completed documentation for every incident and forwarded to correct personnel for review Conducted client rounds every v/s on residents

Performed client intake procedures according to internal standards for all new admissions Kept facility clean, performed basic maintenance and restocked supplies to support program needs Searched resident belongings prior to and during stays Prepared and submitted daily intake and output reports to management Charted on each patient daily

Assisted patients with mobility needs, including moving to and from beds, organizing wheel-chairs and preparing assistive devices

Supported ambulation and physical therapy needs by conducting planned exercise routines Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy

Obtained biological specimens for ordered tests and prepared for laboratory transport Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing

Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep informed of changes

Delivered individualized patient care by recording vital signs, documenting observations Cared for average of 35 patient 8hr in general surgery and orthopedic floor surgical facility, delivering high-quality, efficient support to meet all needs Education

Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision

Oversaw and maintained patients' rooms, group living areas and nurse stations Sterile Processing Technology, 2014

Fortis Institute - Houston

Dean's List 2014

Graduated in Top 5% of Class

Continuing education in college courses

Basic

HCC - Houston

Continuing education in college courses

CNN

Massey Business College - Houston

Continuing education in college classes

Computech - Houston

Continuing education in [Subject]

Speed typing

data entry

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