Customer Service Exxon Mobil

Monica Noel

Telephone: 832-***-****

E-mail: ***********@***.***

Summary :

Currently enrolled in Lone Star College, studying paralegal studies. Tentative graduate date Spring 2023. Currently seeking a position with a law firm that will utilize my paralegal courses.

Experience:

Ocean Carriers:

Worked with major ocean carriers, Freight forwarders, NVOCC, negotiated and composed service contract agreements with shippers and NVOCC’s; updated and maintained ocean carriers freight tariffs; quoted freight rates to customers for various types of equipment including containers, flat racks, reefers. I provided cargo reports to the ships’ captains for their vessel stowage planning; obtained booking approval for dangerous goods from the ports-of-call involved in a voyage; assured that the commodities exported complied with federal regulations; issued, rated, and released ocean bills of lading; submitted vessel information to U.S. Customs for vessel clearance; and prepared daily reports of vessel allocations vs. actual cargo booked; two years of experience with a project carrier, representing two major break-bulk carriers; duties varied, including sales, pricing, and customer service.

Skills and Abilities :

Computer literate; excellent oral and written communication skills; critical thinker, pay special attention to detail, pay special attention to deadlines and able to read and understand legal jargon.

Key Strengths:

Customer Service; Organized and Dedicated; loyal to clients and company, self-sufficient and work well with others. Strong analytical and problem-solving capabilities, thrive in a fast-paced environment, sensitive to the clients’ needs and work well with difficult, demanding clients.

Work History:

Pine Woods Screening Services

Lead Screener Supervisor October 2015 - Current

The state requires that school aged children have their eyes & hearing checked, a pre-diabetes screening and spinal screening for scoliosis. Pine Woods Screening offers these services along with testing for dyslexia, color blindness and drug testing for teachers. As a screener, I preformed these services daily.

Kuehne & Nagel

Projects Coordinator April 2012 – March 2014

Worked on two projects for large corporations, Alcoa and Exxon Mobil. Both companies had occasional foreign to foreign shipments, but the majority was ocean from the U.S. to the foreign port. Some air shipments were involved. Created KPI’s and SAPs for new projects, created Maintained a daily report for Exxon Mobil of current activities and a monthly report for Alcoa. I made the bookings with the carrier, filed the SED, issued the B/Instructions’ and any federal regulated documents that may be needed to accompany the shipment.

Cosco Container Lines, Houston, TX Jan. 2006 – Nov. 2008 Accounting and Export Traffic (Vessel Coordinator)

Processed accounts receivables; prepared daily bank statements; processed job orders for Accounts payables; issued bills of lading; made collection calls for past due receivables. Collaborated with vessel Captain to ensure that vessel was not overbooked and stowage was planned accordingly, ensuring that the shipments were in compliance with federal regulations

H & R Block Financial Services, Metairie, LA. Dec. 2003 – Aug. 2005 Customer Service Specialist.

Worked full time at H&R Block while attending University full time. Fielded in-coming phone calls from customers, provided general information concerning individual income tax matters, registered students for tax classes.

Sea Bridge Projects, Inc., Metairie, LA. June 2000 – Sept. 2002 Sales Representative

Provided pricing to customers for break-bulk cargo and full containers, solicited cargo for break-bulk vessels, and general customer service.

Zim-American Israeli Shipping Co., Houston, TX April 1995 – April 2000 Pricing Analyst

Maintained tariff rates and new filings with the F.M.C., negotiated rates for service contracts, created and filed the contracts with the F.M.C. Quoted on large, oversized pieces for flat racks and open top containers and offered special rates for volume shipments. Evaluated cause and effect with pricing, volume, cost, and competition. Identified and communicated new business opportunities to the company sales reps. Provided sales daily with any concerns the client may have, feedback on the quotes given, and general information that may be a useful tool for the sales rep.

Education

Loyola University New Orleans

Summer 2003-Fall 2005 (Education

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