Medical Billing Customer Service

Charlene Ayers Phone: 954-***-****

Coral Springs, FL 33065 *************@*****.***

Date of birth: June 10th, 1990

Place of birth: Stuttgart, Germany

Nationality: German

American

Education: 1996 - 2000 Grund - und Hauptschule Altenburg, GERMANY (Elementary & Middle)

2000 - 2008 Johannes-Kepler-Gymnasium, GERMANY

2009 - 2012 Otto Hahn Gymnasium(bilingual), GERMANY

Graduated with German Abitur (equals H.S. – Diploma + 1 College year)

2015 Broward College, FL, USA (Major in Psychology)

Skills:

Microsoft Office: Word, Power Point, Outlook, Excel, Teams

Class in Accounting at Broward College (non-degree program)

Class in Marketing at Broward College (non-degree program)

Understanding of medical billing and the US and international Healthcare System (UB-04 forms and HCFA-1500/CMS 1500)

Soft Skills:

Excellent Relationship management and Relationship building skills

Written and verbal communication abilities

Ability to work under pressure

Decision making

Time management

Strategic Perspective

Conflict resolution

Leadership

Adaptability

Attention to detail

Good negotiation skills

Ability to multi-task

Listening and interpersonal skills

Reliable

Continuous improvement and agility

Languages: German, English, Latin (Small Latinum)

Work experience:

Clothing Store Vagant, Stuttgart, GERMANY

Assistant, June 2005 - September 2006

Newspaper/Magazine Delivery at TNT, Stuttgart, GERMANY

January - April 2007

Call-Center Die Werber“, Stuttgart, GERMANY

Customer Service Role, June 2008 –March 2009

Six (beeline GmbH) Accessories Store, Stuttgart, GERMANY (Store management)

Assistant, July 2009 – October 2010

Focus on School and Health 2011-2013

Live-in Nanny/ Au-Pair, USA

February 2013 – March 2014 (2 children, 2 years and 3 years, speech delayed)

April 2014 - August 2015 (2 children, 8 years, and 12 years)

GMMI, Florida, USA (currently employed)

September 2015 – November 2015: Assistance Coordinator

November 2015 – June 2017: Client Services Coordinator/ Account Assistant:

June 2017 – November 2019: Team lead Client Services Coordinator/ Account assistant

(involved in decision making, training and implementation processes)

November 2019 – September 2020: Promotion to Assistant Account Manager (Government account)

As of September 2020: Strategic Account Manager (Government Account)

Internships: January – February 2005: District Attorney’s Office, Stuttgart, GERMANY

July 2012 – October 2012: Loyal Lady Wear, New York, USA (Marketing, Sales)

October 2012 – January 2013: Physical Therapy Studio “Graf’’, Stuttgart, GERMANY

Certificates and Acknowledgements:

Certificate from the “Irma-Bosch Foundation” for a History exposition at the Lindenmuseum (02/2007)

Diploma from the German Minister of Culture, Youth and Sports for the participation in the 54th European Contest 2007- “Man and Women”

LEAN methodology certificate (2019)

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