Associate Store Sales

Gary Gitch

Office Service Representative Profile

******@*******.*** 908-***-****

Whitehouse Sta, NJ 08889

Multi-tasking and resourceful professional with demonstrated expertise in simplifying lives of senior executives by delivering strong leadership, problem-solving, and organizational assistance with high degree of efficiency. Adept at maintaining paperwork, answering emails/phone calls, and scheduling meetings/appointments. Instrumental in organizing office operations and procedures as well as addressing employees’ queries regarding office management issues. Capable of managing point of sales inquiries, processing order, and overseeing shipment and delivery of orders to customer. Well-versed in resolving and reducing customer complaints, identifying/meeting client requirements, and responding to complex queries. Skilled in designing and implementing robust strategies and devising effective plans to enhance service efficiency. Articulate and refined communicator; delivering continuous improvements and steering optimum management of key tasks to enhance business growth.

Areas of Expertise

Office Management

Business Development

Strategic Planning & Execution

Customer Satisfaction & Retention

Scheduling/Order Processing

Shipping & Receiving

Sales Growth & Analysis

Inventory Management

Documentation & Reporting

Team Building & Leadership

Training & Development

Cross-functional Collaboration

Professional Experience

VF Timberland, Flemington, NJ 2010 – 2021

PT Sales Associate Store Manager

Streamlined work processes by managing displays and stock on sales floor. Ensured smooth workflow by arranging stockroom, assisting customers at cash wrap, and performing opening and closing duties. Led seamless execution of store operations by performing day-to-day operations in efficient manner; counting daily deposits, preparing armoured car pickups and logging into system, responding to e-mails and customer service issues, conducting weekly conference calls, administering virtually all incoming shipments of inventory, arranging stockroom with incoming stock, shipping outgoing customer orders, supporting with execution of floor set changes, and administering current sales. Enhanced store efficiency by opening and closing store, overseeing all paperwork, preparing reports, and counting cash drawers at start and end of day. Assisted customers in making informed purchases by offering extensive product details. Optimized store visual appeal by reorganizing inventory and showroom display.

●Achieved customer satisfaction and retention by delivering exceptional customer service on sales floor.

●Attracted large number of customers by maintaining organization and appearance of showroom.

●Promoted from sales associate to ft assistant manager and then to store manager position for leveraging unique leadership approach and delivering expert-level services at all organizational levels.

●Drove optimal business performance by leading store associates and delivering excellent assistance and guidance with checkout and customer issues.

●Saved time looking for items by creating more organized storage and display system.

●Improved store's visual appearance and usability by employing new standards for neatness and organization.

●Generated repeat business by developing strong relationships with customers and vendors.

●Accelerated customer base by providing excellent customer service.

Additional Experience

Lab Services Tech, Reagent Clerk, JCI- Johnson Controls International, J, L&L; Jones Lange LaSalle, Hopewell, NJ

Parts Clerk, JCI- Johnson Controls International, M&M Mars, Princeton, NJ

President, Owner Acorn Construction, Clinton, NJ

Sales Representative, Estimator, Supervisor, E Sullivan Roofing, Siding &Construction. Ted Sullivan, New Providence, NJ

Carpenter Crew Supervisor, Banner Construction. Jake Kozik, Irvington, NJ

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