Center Representative Sales Associate

Nia Scott

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Education

Education Lincoln College of Technology GPA: 3.50

Associate degree in Business Administration

Kaplan University GPA: 3.08

Bachelors of Science in Business Administration

Major: General Business

Kaplan University GPA: 3.79

Master’s degree of Business Administration

Major: Finance

Key Skills

Office Skills:

Office Management

Records Management

Database Administration

Spreadsheets/Reports

Event Management

Calendaring

Customer Service

Call Center

Front-Desk Reception

Executive Support

Travel Coordination

Computer Skills:

MS Word

MS Excel

MS PowerPoint

MS Access

MS Project

Windows

Experience

Alorica- 01/2021-Present

Call Center Representative

Answer Inbound calls for unemployment applicants

Initial and Weekly Claims

Wage Correction

Answer general questions

Problem Solving

Build Customer Satisfaction

Saks 5th Ave- 11/2020-01/2021

Sales Associate

Adheres to all standard operating procedures and policies

Responsible for cash handling procedures

Reviews and responsible for all corporate communications

Assists in merchandising procedures

Process Shipment

Responsible for maintaining assigned area

Assisting Customers

5 Below- 12/2019-10/2020

Cashier Supervisor

Adheres to all standard operating procedures and policies

Responsible for cash handling procedures

Reviews and responsible for all corporate communications

Assists in merchandising procedures

Process Shipment

Responsible for maintaining assigned area

Assisting Customers

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