Qa Analyst Call Center

Deepika Katta **********@*****.***

Software Test Engineer Mobile: 847-***-****

SUMMARY

Over 8 years of experience in Quality Assurance and Test Automation of web applications using Selenium WebDriver and Performance testing using LoadRunner and JMeter.

Proficient knowledge of Software Development Life Cycle (SDLC) and Performance Test Life Cycle.

Hands-on experience with performance testing of Restful web services (REST API), web applications using Loadrunner and JMeter.

Proficient in using, installing, configuring VUGEN, controller, analysis and load generators. Configured ramp up / ramp downs to meet the SLAs.

Worked on Dynatrace and Splunk to monitor the performance during the load test and reported the findings to the development team.

Executed performance test and stress tests using Load Runner and analysed the results and worked on Analysis Reports.

Excellent with parameterization and correlation to exchange the data between the calls.

Good with debugging, identifying and fixing script errors by running it within VUGEN.

Extensive experience with baseline, benchmark, stress, load and endurance testing.

Worked on JMeter to create JMX Scripts using Thread groups, Http Samplers and Listeners to measure the performance of the REST services/ API and generated the Aggregate Reports and Summary Reports.

Used regular expressions to extract the dynamic values in JMeter for correlating dynamic data between multiple service calls.

Worked with Selenium IDE and Web driver, TestNG, Maven, Jenkins, and Postman.

Experience in managing Test cases, Test reports, Defect Management and bug tracking systems using JIRA/ Zephyr.

Worked on Mobile App testing to test iOS and Android Apps using Perfecto to test functionality and load times/SLAs using text check points and timers.

Experience with Data Driven Testing, Experience in Black/White box testing with a complete Testing life cycle from testing, Defect Logging, and verification of fixed defects/bugs.

Familiar with Test Strategy, Test Plan and Traceability Matrices Documents.

Experience in Sanity, UI, Functional, System and Regression Testing.

Experience in using SQL Queries to generate reports, check the data validity and test data preparation.

Experience in web applications for quality assurance in manual as well as automated testing using Selenium web driver and Selenium IDE. Involved in testing Web applications, performed manual and automated UI components testing.

Experience in Logging Reports using Log4j, Html reports, and JUnit & TestNG reports.

Used agile methodologies using Scrum and involved in scrum meetings as per requirements.

Experience in Development of Test Plans, Automated Test Scripts, Test Procedures and Test Cases. Good knowledge of various testing Strategies, Methodologies, Quality Assurance and Quality Control Excellent knowledge of Software Development Life Cycle.

Experience in tracking test coverage, performance Verification and providing Metrics to management.

Excellent in communication and presentation skills, dedicated and result oriented and interested in learning new technologies.

TECHNICAL SKILLS

Testing Tools: Load Runner, JMeter, Selenium, Perfecto.

Programming languages: Core Java, SQL.

Databases: SQL Server, MySQL, Oracle and DB2.

Web Technologies: Visual Studio.Net, HTML, CSS, XML

Defect Tracking tools: JIRA, Zephyr, HP ALM

Other Tools: Microsoft Test Manager, VS Code, Eclipse, MS Office, SOAP UI, Postman, Maven, GitHub, Jenkins CI/CD.

Professional Experience:

Ford Motor Company, Dearborn, MI (Nov 2016 - Aug 2022)

FS Performance and Load Testing (Feb 2020 to Aug 2022)

Role: Performance Test Specialist.

Project: FS(Foundational Services) has the core systems services like user profile, consent, identity, message center etc. which are part of the Connected Vehicles (CV) platform. All the services are hosted on azure cloud. As a performance test specialist, I performed load, stress, endurance testing for various REST services using Loadrunner and JMeter.

Responsibilities:

●Extensive knowledge in performance test life cycle and testing web services.

●Hands-on experience with performance testing of REST web services using Loadrunner.

●Extensive experience with baseline, benchmark, load, stress and endurance testing for performance.

●Expert in developing VUGEN scripts, excellent with parameterization and correlation.

●Executed the test and monitored the system performance using the Loadrunner Controller.

●Analysed the results of the load test by using Loadrunner analysis tool to identify bottlenecks.

●Worked on JMeter to measure the performance of the REST services/ API and generated the Aggregate Reports and Summary Reports.

●Worked on Dynatrace and Splunk to monitor the performance.

Environment: JIRA, Load Runner, SQL Server, JMeter, MS Office, Postman.

FordPass (Sept 2018 – Feb 2020)

Role: Test/QA Analyst.

Project: FordPass is an app to monitor & control your Ford vehicle. using FordPass customers can remote start, stop or unlock, find nearby gas stations, check oil life and gas levels. FordPass lets you earn complimentary maintenance and puts Rewards, schedule a service appointment, roadside assistance and connectivity in the palm of your hand. Customers can access the account details and make payments. One of the many features of the ford pass is dealer search which will enable the customer to search for the nearby dealers and find directions using the integrated maps.

Responsibilities:

●Strong knowledge of SDLC, STLC, Bug Life Cycle

●Expertise in Manual testing & Mobile Application Testing

●Expertise of testing the application developed using various mobile platforms like iOS and Android using Perfecto.

●Used Perfecto to test release features and performance using text checks and get timers.

●Executed the test plan and test cycles and logged the defects in JIRA/Zephyr.

●worked closely with Business Analysts and development team and created the test cases and test plans as per the Sprint planning.

●Responsible for performing Integration Testing, System Testing, Regression, User Acceptance Testing.

Environment: JIRA, Zephyr, SQL Server, Perfecto, MS Office, Postman.

Wi-Fi Gateway (Nov 2016 – Sept 2018)

Role: Test Specialist.

Project: The Wi-Fi Gateway exposes the following API’s to various consumers like mobile app, Owner Website, Call Center and Vehicle SDN. The Wi-Fi Gateway (WIG) is a service that exposes a set of APIs, which enable Ford to control the Wi-Fi features of a TCU. Ford will use these APIs to check the Wi-Fi capability of a TCU, and provide Wi-Fi data usage notifications. These APIs enable the Call Center app and consumer apps to check the Wi-Fi data usage and Wi-Fi capability of the TCU. Each request will have either oath Token or a SDN Token as part of the authentication header.

Responsibilities:

●Worked on Postman Rest Client APIs for testing the web services.

●Worked on FTCP Simulator to test the WIFI Calls.

●Worked on Functional and Integration testing.

●Involved in integration testing using TCU and TDK.

●Worked for FORD and Lincoln cars and different regions like NA, EU, and CN model year 2018.

●Prepared quality metrics during various stages of Testing and shared it with the management.

Environment: JIRA, SQL Server, HP ALM, MS Office, SOAP UI, TCU, TDK, FTCP Simulator.

FIS Global, Ann Arbor, MI (Nov 2015 – May 2016)

Role: BA/QA Analyst.

Project: Cash Express (CE) enables the web system to process DI and SWIFT pass-through files.

Pass through files are the BAI files containing the transaction details of various types of transactions like ACH, Prior day, Intra day etc. received from the FIS Core Systems or the Banks.

CE will validate and process these files and generates various reports like Delivery status Reports, Balance Reports, Fed Line Reports etc. and sends them to various stakeholders.

Responsibilities:

●Followed Agile Methodology as SDLC in developing and maintaining the Application.

●Worked on Functional Design Specifications and provided the solutions to Miscellaneous Enhancements and Defects.

●Made the necessary changes to HTML and Javascript to reflect the updated changes on CE Demo and performed Unit Testing and Functional Testing to verify the changes.

●Prepared Flow Diagrams using Microsoft Visio to present the changes and new enhancements

●Actively involved in weekly defect meetings and production defect meetings to analyse, prioritize the defects and prepare the release plan.

●Worked on creating new test cases and modified the existing test cases as per the change requests.

●Executed the test plan and test cycles and logged the defects in the Case Management System.

●Worked on test cases, test scenarios, test plans as per the releases.

●Participated in various testing activities like Unit Testing, Smoke Test, Functional Testing, Regression and Integration Testing

●Worked with business in creating and executing the User Acceptance Testing

●developed and updated test scripts,test data and data sets required to execute test plans.

Environment: Microsoft.Net, SQL Server 10.5, Case Management System (CMS), Snagit, Microsoft Soft Visual Studio 2015, Visio 2013.

Notous Innovations, Atlanta, GA (Feb 2015 – July 2015)

Role: Test Engineer (Worked Remotely from Michigan)

Project: Automobile Store Management System (Honda of Conyers)

It is a store implementation of NFC technology with .NET support. By using this web application when a user enters into the Car Shore room, they are given a Google nexus7 tablet which has an NFC app in it. NFC tags contain information about in store automobiles. When the customer taps on the tag he will get the entire information of the car, which eases the store keepers burden of orally explaining the product details and it gives the more accurate and relevant information regarding the car.

Responsibilities:

●Prepared test plan, test Scenarios, test cases, test data, Traceability Matrix.

●Created the test cases which verify the table definitions, default values.

●Performed testing like Smoke, Functional, Regression, System, Integration and User Acceptance testing.

●Experience in working with Selenium Web Driver using Java.

●Developed and executed SQL queries to verify the proper insertion, deletion and updates into the data Warehouse supporting tables and cubes.

●Created various Test Summary and Defect Summary Reports.

●Tracked defects using Jira and generated defect summary reports

●Used agile methodologies using Scrum and involved in scrum meetings as per requirements.

●Performed walkthrough of Test cases with Clients and Business Analysts.

●Involved in the preparation of Requirement Traceability Matrix document.

Environment: Java 7,SQL Developer,QC 10.0, Selenium,Jenkins 1.5.1.0, MTM, HP ALM 11.52, Maven.

Brake Parts Inc., McHenry, IL (Jan 14 - Feb 15)

Role: Sr. QA Analyst

Project: This application gave the ability for Brake Parts to offer various Auto parts to the consumers and the auto dealers for the Raybestos and AIMCO Product.

Responsibilities:

●Involved in Story analysis, attended high level meeting before finalizing stories.

●Created Test plan, Test Cases, Test Data creation and Test cases execution.

●Project is executed by Agile/Scrum methodology.

●Participated in a Daily stand-up call to update testing status, defect status and explain any impediment for testing or any new task to be added.

●Participated in Sprint Retrospective Meeting

●Performed Integration Testing, System Testing and Regression Testing and End to End testing

●Created and maintained all defects in HP Quality centre/ALM.

●Experience in working with Selenium Web Driver using Java.

●Worked on automation efforts using best practices and developed scripts using Selenium Web Driver and Selenium IDE.

●Used JIRA for defect tracking tool, and also used Bamboo server for deployments

Environment: Java, J2EE, Junit, DB2,QC 10.0, Selenium,JIRA,SVN.

UnitedHealth Group, Chicago, IL (June 13 – Jan 14)

Role: QA Tester

Project: United HealthCare’s DocGPSsm locates the nearest doctor, clinic or hospital within a 100 mile radius using your mobile phone’s GPS - or a zip code or city and state entered by you. United Healthcare members can locate doctors or facilities who participate in their health plan’s network. Searches can be performed for doctors by specialty, first name, and last name, as well as for facilities by type and name.

Responsibilities:

●Involved in Sprint Planning and reviewing acceptance criteria of each story as per Agile / SCRUM practice

●Designed Test Plan, Traceability Document, identified test scenarios and created manual test Cases.

●Communicated and interacted with business, various functional and technical teams within the organization in reviews and meetings.

●Provided Efforts Estimate and coordinated the test schedule using SCRUM methodology

●Responsible for test data preparation for the system / integration testing, traceability matrix to ensure the test case coverage and defect logging

●Coordinated with deployment and development team for all the issues related to deployments and defect tracking.

●Performed tests for Functionality, Security, GUI, End to End and System

●Involved in Defect review meetings to help developers understand the problem and setting the severity levels

Environment: Quality Centre 9.2, Virtual Machine, Safari Browser, Android 2.1,IE,Chrome, MS Excel, MS Word, Web Application Testing.

Education: Masters in Science, Osmania University, Hyderabad, India

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