LADONNA BAYLOR

**** ****** **** ***** *** G, HENRICO, VA 23228

804-***-****, PKWIFEY1984GMAIL.COM

OBJECTIVE

To secure a career as an active employee, involving responsibility and working with other members of the team to achieve advancement and growth for the company. EXPERIENCE

3/2017-Current

VCU Health Systems Richmond, VA

Patient Access Representative

● Answered 50-200 calls daily

● Assisted patients with scheduling appointments

● Identified patient insurance and pre-verification

● Registered patients for their appointments

● Worked with verifying different kinds of insurance

● Answered and directed all calls

● Worked with different scheduling and registration systems

● Took messages from patients and forwarded to doctors or nurse regarding patient medication refills and patient concerns.

● Created master schedules and maintained master schedules for the different doctors in the clinic.

● Prior authorization for Pediatric and Adult Sleep Studies and other procedures

● Sent faxes to DME companies to help patient’s set up and receive CPAP supplies and equipment

● Schedule sleep study appointments for pediatric and adult patients

● Take patients copay and insurance information at the time of front desk registration.

● Scan and upload patient documents need for patient appointments 4/2016-6/2016

Teleperformance Richmond, VA

PROPERTY AND CASUALITY

● Assist customers with their insurance accounts

● Help customers make changes to their accounts

● Help customers with billing on their accounts

● Answer 50-100 calls a day

● Help set up new accounts to customers insurance policy or renter policy

● Took payment over the phone for customer accounts

● Took inbound and made outbound calls in reference to customers’ accounts

● Meet daily sales goals for the products that we sold

● Inform customers about the different savings we offer and the different plans that my benefit them

3/2014-4/2016

Food Lion Bowling green, VA

CUSTOMER SERVICE

● Assist customers with check out

● Answer customer questions about the products we sell

● Provide excellent customer service

2/2013-12/2013

Public Partnership Richmond, VA

CNA

● Took care of patients daily needs

● Took and Recorded patients daily vital signs

● Did 15 mins checks on patients to ensure safety

● Assisted patients with daily meds

● Answered and directed all calls

● Scheduled appointments and recorded accounts payable

● Assisted in performing basic eye exam

● Assisted with medical billing and verification of insurance for patients 10/2011-1/2013

Mid Atlantic Home Health

Tappahannock, VA

CNA

● Took care of different patients in their homes

● Provided daily assistants with ADL’s

● Helped patients with meds

● Accompanied patients to various appointments outside of home

● Provided companionship to patients

● Helped patients with scheduling their appointments 3/2009-9/2011

Cumberland Hospital for

Children and Adolescences

New Kent, VA

BEHAVIORAL COUNSELOR

● Took care of children ages 4- 22 with different chronic, mental and physical illness

● Tracked and recorded the daily activities of each child daily

● Did 15 min room checks to ensure safety

● Assisted with daily ADL’s of the children

● Prepared documents for Treatment team meeting discussing the behaviors of each child.

4/2007-12/2008 OSI, Collection Services Ashland, VA Account Rep

Took inbound and made outbound calls about accounts

Took calls off a dialer system

Took payment for present and past due capital one and SunTrust accounts.

Also made payment arrangements for accounts

EDUCATION

9/7/1998-7/14/2002

8/24/2013- current

King and Queen Central

High

J Sargent Reynolds

Community College

King and Queen

County, Va

Richmond, Va

PHARMACY TECH CERTIFICATE

Pharmacy Tech

8/24/2013-current Respiratory Therapy

8/22/2016-current Medical Billing and Coding

PROPERTY AND CASUALITY LICENSE

Property and Causality license

5/9/2016-current

Certified Nursing Assistant

08/2013-current

References:

Charles Joyner VCU Health Systems Richmond, VA

804-***-**** or 804- 230-7790

Stephanie Dabney Bon Secours Heath Systems Mechanicsville, VA

804-***-****

Cassandra Cooley-Ellis VCU Health Systems Richmond,VA 804-***-****

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