Medical Billing Customer Service
Resume:
LADONNA BAYLOR
**** ****** **** ***** *** G, HENRICO, VA 23228
804-***-****, PKWIFEY1984GMAIL.COM
OBJECTIVE
To secure a career as an active employee, involving responsibility and working with other members of the team to achieve advancement and growth for the company. EXPERIENCE
3/2017-Current
VCU Health Systems Richmond, VA
Patient Access Representative
● Answered 50-200 calls daily
● Assisted patients with scheduling appointments
● Identified patient insurance and pre-verification
● Registered patients for their appointments
● Worked with verifying different kinds of insurance
● Answered and directed all calls
● Worked with different scheduling and registration systems
● Took messages from patients and forwarded to doctors or nurse regarding patient medication refills and patient concerns.
● Created master schedules and maintained master schedules for the different doctors in the clinic.
● Prior authorization for Pediatric and Adult Sleep Studies and other procedures
● Sent faxes to DME companies to help patient’s set up and receive CPAP supplies and equipment
● Schedule sleep study appointments for pediatric and adult patients
● Take patients copay and insurance information at the time of front desk registration.
● Scan and upload patient documents need for patient appointments 4/2016-6/2016
Teleperformance Richmond, VA
PROPERTY AND CASUALITY
● Assist customers with their insurance accounts
● Help customers make changes to their accounts
● Help customers with billing on their accounts
● Answer 50-100 calls a day
● Help set up new accounts to customers insurance policy or renter policy
● Took payment over the phone for customer accounts
● Took inbound and made outbound calls in reference to customers’ accounts
● Meet daily sales goals for the products that we sold
● Inform customers about the different savings we offer and the different plans that my benefit them
3/2014-4/2016
Food Lion Bowling green, VA
CUSTOMER SERVICE
● Assist customers with check out
● Answer customer questions about the products we sell
● Provide excellent customer service
2/2013-12/2013
Public Partnership Richmond, VA
CNA
● Took care of patients daily needs
● Took and Recorded patients daily vital signs
● Did 15 mins checks on patients to ensure safety
● Assisted patients with daily meds
● Answered and directed all calls
● Scheduled appointments and recorded accounts payable
● Assisted in performing basic eye exam
● Assisted with medical billing and verification of insurance for patients 10/2011-1/2013
Mid Atlantic Home Health
Tappahannock, VA
CNA
● Took care of different patients in their homes
● Provided daily assistants with ADL’s
● Helped patients with meds
● Accompanied patients to various appointments outside of home
● Provided companionship to patients
● Helped patients with scheduling their appointments 3/2009-9/2011
Cumberland Hospital for
Children and Adolescences
New Kent, VA
BEHAVIORAL COUNSELOR
● Took care of children ages 4- 22 with different chronic, mental and physical illness
● Tracked and recorded the daily activities of each child daily
● Did 15 min room checks to ensure safety
● Assisted with daily ADL’s of the children
● Prepared documents for Treatment team meeting discussing the behaviors of each child.
4/2007-12/2008 OSI, Collection Services Ashland, VA Account Rep
Took inbound and made outbound calls about accounts
Took calls off a dialer system
Took payment for present and past due capital one and SunTrust accounts.
Also made payment arrangements for accounts
EDUCATION
9/7/1998-7/14/2002
8/24/2013- current
King and Queen Central
High
J Sargent Reynolds
Community College
King and Queen
County, Va
Richmond, Va
PHARMACY TECH CERTIFICATE
Pharmacy Tech
8/24/2013-current Respiratory Therapy
8/22/2016-current Medical Billing and Coding
PROPERTY AND CASUALITY LICENSE
Property and Causality license
5/9/2016-current
Certified Nursing Assistant
08/2013-current
References:
Charles Joyner VCU Health Systems Richmond, VA
804-***-**** or 804- 230-7790
Stephanie Dabney Bon Secours Heath Systems Mechanicsville, VA
Cassandra Cooley-Ellis VCU Health Systems Richmond,VA 804-***-****
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