Front Desk Customer Service
Resume:
Justino Narvaez III
Highland Park, NJ *****
**************@*****.***
To obtain a position where I can utilize my education and experience as well as my supervising, management and customer service experience in a team-oriented environment that provides an opportunity for a flexible person who is eager to grow. Willing to relocate to: Florida - Florida - Florida Authorized to work in the US for any employer
Work Experience
Coordinator of Safety-Security
St. Peter University Hospital - Highland Park, NJ
April 2022 to Present
(Supervisor) Fire Life Safety Director
G4S Solutions USA - New York, NY
June 2018 to Present
Currently the Lead Fire & Life Safety Director.
Coordinating Hot Work Requests and Impairments to the Fire Panel and Sprinkler System. Monitoring and operations of Fire Panel, Elevator Panel, CCTV, ARC and Smoke Purge Systems, disabling fire safety devices for work/construction, implementation of Fire & EAP Plans, Handling Fire alarm activations and elevator entrapments.
Supervision of 6 Fire & Life Safety Directors.
Supervision of Security Officers in the event of Fire & Life Emergencies. Creating the shift schedule, coordinating Fire Drills & EAP/Active Shooter Training. Creating post procedures.
Fire Safety Director
Securitas Security Services USA, Inc - New York, NY June 2017 to Present
Concierge/Security
SecurAmerica - Orlando, FL
August 2015 to December 2016
Front desk duties such as access control, creating ID badges and managed of doors and elevators through pro watch system. Create and respond to tenant email correspondence. Distributing keys to contractors and tenants according to building policy. Processed parking permit forms in conjunction with Lainier parking services.
Fire Safety Director/Houseman
ESPLANADE GARDENS - Staten Island, NY
February 2014 to December 2014
• AFA designations alert tones, arming/disarming capabilities etc. in a hospital setting.
• Working knowledge of Life Codes.
• Responsible for the training and development of new Fire Safety Officers.
• Conduct daily and monthly inspections of all Fire Safety equipment in accordance with FDNY, JCAHO, DOH, CMS and OSHA.
*Scheduled maintenance of Fire and Life Safety systems Director of Hospitals/Fire Marshal
Kings County Medical Center - Brooklyn, NY
July 2012 to December 2012
• Working knowledge of all Fire Command Systems on campus including pass codes.
• AFA designations alert tones, arming/disarming capabilities etc. in a hospital setting with over 15,000 employees.
• Working knowledge of Life Codes as it applies to Healthcare facilities.
• Responsible for the training and development of new Fire Safety Officers.
• Conduct daily and monthly inspections of all Fire Safety equipment in accordance with FDNY, JCAHO, DOH, CMS and OSHA.
• Due to the high volume of construction work conducted on campus my departments work closely with Facilities Management to keep contact with vendors for the following:
*Construction area.
*Scheduled maintenance of Fire and Life Safety systems.
*Constant communication to ensure that repairs were conducted and the facility remained upkeep.
• Created and was responsible for daily inspection binders and fire alarm log books including the inspections of Mechanical rooms, construction sites, locker rooms and bathrooms. Fire Marshal
Mount Sinai Medical Center - New York, NY
December 2008 to July 2012
• Previously one of the Lead Safety Officers in the department, responsible for (18) buildings per shift.
• Working knowledge of all Fire Command Systems on campus including pass codes.
• AFA designations alert tones, arming/disarming capabilities etc. in a hospital setting with over 15,000 employees.
• Working knowledge of Life Codes as it applies to Healthcare facilities.
• Responsible for the training and development of new Fire Safety Officers.
• Conduct daily and monthly inspections of all Fire Safety equipment in accordance with FDNY, JCAHO, DOH, CMS and OSHA.
• Due to the high volume of construction work conducted on campus my departments work closely with Facilities Management to keep contact with vendors for the following:
*Construction area.
*Scheduled maintenance of Fire and Life Safety systems.
*Constant communication to ensure that repairs were conducted and the facility remained upkeep.
• Created and was responsible for daily inspection binders and fire alarm log books including the inspections of Mechanical rooms, construction sites, locker rooms and bathrooms. Security Officer (Full-time)
Mount Sinai Medical Center - New York, NY
August 2006 to December 2008
Protected patients, employees, and property according to hospital policies and procedures.
• Administered one to one; patient safety watches, patrols of all floors, examining of fire extinguishers, exit signs, standpipes, stairwell obstructions and responding to fire alarms.
• Performed access control duties and using CCTV monitoring of Medical Center, dispatching of Officers to provide appropriate service to staff and visitors.
• Performed retail security services for Toys R Us at Times Square Location
• Performed undercover surveillance according to company policy, while on post and using CCTV.
• Assisted Loss prevention officers on arrests and detention of criminals only as an Officer within the policies of the store.
• Provided security for One Times Square protecting life, property and assets according to their rules and regulations.
• Assisting organizer of New Year festivities with observance of property and Access control.
• Fluent in Word, Excel, Access and Outlook.
• Fluent in English and Spanish.
Education
Culinary Certificate in Culinary
Star Career Academy-New York - New York, NY
2013 to 2014
Diploma in Marketing
Norman Thomas High School - New York, NY
1990 to 1995
Skills
• MS Office (7 years)
• CCTV (7 years)
• Facilities Management (5 years)
• Surveillance (10+ years)
• Security (10+ years)
• Management (2 years)
• Supervising experience (2 years)
• Customer service (10+ years)
Certifications and Licenses
Florida Class D Security Office
April 2015 to August 2018
FEMA IS-00907- Active Shooter & IS-00100.c
Present
F58- Fire Safety Director
July 2014 to June 2020
S12 & S13- City Wide Sprinkler & Standpipe System
March 2012 to January 2023
F34-Intitution Fire Drill Conductor
August 2012 to January 2015
S95-Supervision of Fire Alarm Systems and other related systems January 2012 to November 2021
NYS Security Guard License
February 2013 to May 2023
F-01 - Citywide Fire Guard for Impairment
November 2018 to November 2021
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