Data Entry Customer Service

LB Lois Berg

Northfield, MN ***** 507-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Administrative Duties

Call Transfers

Client Satisfaction

Business Correspondence

Accounts Payable and Accounts

Receivable

Clerical Support

Office Supplies and Inventory

Employee Timesheet Processing

Reminder Calls

Printing Materials

Schedule Preparation

Human Resources Department

Processes

Material Preparation

Ground Transportation

Office Administration

Confidential Records

Management

Supply Restocking

Customer Communication

OSHA Regulations

Payment Verification

Operational Efficiency

Client Relationships

Government Regulations

Monthly Inventory

WORK HISTORY DEPUTY REGISTRAR 08/2021 to 11/2021

Cannon Falls City Hall Cannon Falls, MN

Processed registrations with attention to compliance with operational policies and high standards.

Verified paperwork accuracy and checked for completion prior to processing.

Organized, reviewed and filed paperwork for secure recordkeeping. Greeted every guest with personable approach and provided knowledgeable service.

Ordered supplies based on stock quantities, expected usage and budget limitations.

Trained junior staff on office procedures and regulatory requirements. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Completed daily logs for management review.

DEPARTMENT OF MOTOR VEHICLES CLERK 08/2016 to 08/2021 City Of Cannon Falls Cannon Falls, MN

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

Interacted with customers by phone, email or in-person to provide information.

Reviewed order data to verify transactions and shipping dates. Received and routed business correspondence to correct departments and staff members.

Performed routine data entry or document management. Responded to in-person and telephone requests for information from general public, attorneys and other involved parties. Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.

Responded to requests for information from public, other municipalities or state and federal legislative offices.

Informed customers by mail or telephone of additional steps needed to obtain licenses.

Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.

Verified authenticity of foreign identification or immigration documents. Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.

GENERAL MANAGER 07/2012 to 08/2016

Wherley Moving And Storage Cannon Falls, MN

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Implemented operational strategies and effectively built customer and employee loyalty.

Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

OFFICE MANAGER 07/1987 to 07/2012

Zimmerman's City Transfer/United Van Lines Cannon Falls, MN Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Managed office operations while scheduling appointments for department managers.

Coached new hires on company processes while managing employees to achieve maximum production.

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives. Coordinated special projects and managed schedules. Evaluated employee records and productivity to complete employee evaluations.

Developed standard operating procedures for all administrative employees. Utilized client and staff feedback to maintain customer partnerships and increase revenue.

Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.

EDUCATION High School Diploma 06/1969

Northfield Senior High School, Northfield, MN

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