Ekloan Ramaj

Rr. Garibaldi, H*/**, Pristina, ****0 (AL)

708-***-****

adsjaa@r.postjobfree.com

PROFESSIONAL SUMMARY

Reliable Dispatcher with 3.5 years of experience. Highly e ective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide e cient service to callers. Qualified Data Entry Clerk with 3.5 years of experience compiling and inputting data into systems. Committed to data integrity and accurate payment processing. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation. customer relationship development and sales.

Accomplished in providing unsurpassed support to demanding customers. O ering experience in related roles. as well as a passion for improving service delivery. enhancing knowledge and exceeding expectations.

May. 2022 – Present

Newmarket, Ontario

Driver Manager, Xan Systems

Advise personnel about tra c problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

Oversee all communications within specifically assigned territories.

Ensure timely and e cient movement of trucks, according to orders and schedules.

Cleared customs for shipments through a variety of paperwork provided by the shipper

Directed dispatching, routing, and tracking of 16+ fleet vehicles.

Processed orders. ran bulk pick sheets, processed and printed invoices, and created daily shipping logs. Updating existing work orders with accurate information. Negotiate transportation rates or services.

Monitor product import or export processes to ensure compliance with regulatory or legal requirements.

Implement specific customer requirements, such as internal reporting or customized transportation metrics.

EMPLOYMENT HISTORY

Used tools such as : Gmail, Google Drive. Google Sheets, Microsoft Excel, Ring Central.

Mar. 2021 – Jun. 2022

Alsip, Illinois

Dispatcher / Data Entry / AVP Sales, UKA Transportation LLC

• Maintained updated and detailed records of calls in physical and electronic database.

• Directed investigations to verify and resolve customer or shipper complaints.

• Directed dispatching, routing and tracking of 35+ fleet vehicles. • Processed orders. ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

• Updating existing work orders with accurate information. Tracking and tracing containers on rail ramp websites 2-3 Times a day.

• Once ensured that the information on hand was accurate dispatched drivers to outgate containers from rail ramps, either deliver straight through or staged at yard to schedule an appointment. • Checked in with warehouses on a daily basis to receive container status (Empty, In-Lineup or still Loaded).

• Uploaded paperwork such as J I-In-Out, POD, BOL, DO. • Worked with Geodis, RJW. Menards (Holiday City, Eau Claire and Menards Plano), Xylem and Doheny.

• Excellent attention to detail.

• Ability to multitask e ectively.Strong written and verbal communication skills.

• Ability to perform repetitive tasks with a high degree of accuracy. Comfortable working independently with minimal supervision.

• Used tools such as : TMS, Ring Central, ZipWhip. Microsoft O ce, Google Sheets.

Jan. 2020 – Mar. 2021

Chicago, Illinois

Logistics Coordinator, 4D Trucking and Logistics

• Processed and entered customer orders into the database and provided proactive customer service for accounts.

• Tracked orders and notified customers of status or Potential delays. • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

• Worked with HubGroup on Amazon Loads

• Worked with LoupLogistics on Honda. CMG and Tesla shipments • Adding tendered orders from clients into our TMS on a doily basis( Transportation Management System)

• Dispatched Drivers once ensured that the load information on hand was accurate. Once the load was complete I uploaded the documents into our internal ISM as well as provided the clients with the necessary paperwork to show work was completed. added new trucks. drives. customers into the system.

• Used tools such as Communicator, TMS, Vendor Interface (Hub Group), XPO, IXPO Logistics) and louplogistics Interface for Honda. Tesla and GMC) Outlook. Microsoft O ce.

Feb. 2019 – Jan. 2020

McLean, Virginia

Customer Success Representative, Cybertek School

Onboarded new customers, educated customers on how to use the product and where they should focus on features they need to learn and also on projects they aim to complete. This way. they can get up to speed as fast as possible and be one step closer to achieving their goals.

Built relationships between customers and the support team by evaluating and analyzing customer needs and paying attention to their feedback on the product.

Responded to customer queries in a timely and accurate way. via phone, email or chat

Updated our internal databases with information about students

Shared feature requests and e ective workarounds with team members.

Informed customers about new features and functionalities. Followed up with customers to ensure their technical issues are resolved.

Gathered customer feedback and shared with our Product. Sales and Marketing teams

Assisted in training junior Customer Support Representatives Used tools such as : Gmail, Google Drive. Google Sheets, Microsoft Excel. Zoho CRM, Zoiper, XLite, 3CX, Zoom. 2022 Associate of Arts: Architecture and Spatial Planning University of Business and Technology

2017 High School Diploma

Don Bosko - Pristina, Kosovo

EDUCATION

Albanian Native speaker

English Native speaker

German Native speaker

LANGUAGES

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