P R I S C I L L A P O R T I L L A

( ***) ***- ***1 • adsja8@r.postjobfree.com

***** ***** ***** *****, *******, Texas 77042

SUMMARY

Expert customer service specialist who works well in office environments, food service and retail businesses, and educational institutions – particularly where it involves children. Offers extraordinarily strong work ethic and almost 20 years of experience in organization, cash reconciliations, and client communications. Proficiencies include quick adoption of new processes and tools, leadership, document processing and best practices. Professional, independent, and intelligent, team player with outgoing, warm, honest, and attentive personality committed to accuracy and positivity. Ready for new role on an amazing team. EXPERIENCE

Customer Service Manager Walmart 2019 – Present Govern security, support, operations, and customer service for team of 12 employees and 42 cash registers per shift – including 30 that are designed for self-checkout, and those located in electronics, the pharmacy, garden center, automotive, and cosmetics. Encourage Covid cleaning best practices, streamline workstations, supervise and coach against tardiness, solve customer complaints, help with loss prevention, and monitor self- scanners. Report safety or security incidents, relieve team members during breaks, monitor and fill self-checkout cash levels, and manage morale.

Oversee jewelry department sales, stocking and end-capping products based on special events, promotions, and holidays, and organize spaces for consumer safety and movement through store

Mentor and train personnel to stay aware of and meet or exceed all service goals and customer satisfaction expectations to build brand loyalty and ensure positive shopping experiences

Manage refund requests, troubleshoot system errors or seek technical experts if needed, maintaining calm, helpful energy through all customer and employee interactions

Perform daily, weekly, and monthly reports as required/requested

Provide consistent, trustworthy, independent supervision of all business practices, maintaining 100% knowledge of applicable laws

Work effectively across all staff and vendor types, including cultural, age, personality, lifestyle, and income differences in manner that conveyed respect and professionalism

Catering Specialist, Event Coordinator, and Customer Service Lazy Ladle (Previously called Sideoats) 2017 – 2019 Managed all special events orders, balanced all cash registers, opened and closed the facility, stocked supplies, and ensured upkeep and cleanliness. Took and filled orders, resolved issues and concerns, and assisted with special requests as needed. Provided warmth and kindness to each child and adult to make certain they enjoyed their experience.

Booked and coordinated events such as wedding receptions for up to 500 guests and Oak Ridge Boys concerts for 2,500 people

Balanced transactions against system report, trained and mentored new staff, responded to inquiries, and resolved billing issues Areas of Strength

• Data entry

• File Organization

• Receptionist Duties

• Team Management

• Client Communications

• Time Management

• Customer Satisfaction

• Billing & Collections

• Quality Control

• Team Building

• Reporting

• Account Reconciliations

• Inventory Management

• Vendor Relations

• Loss Prevention

• Back Office Administration

• Cash Management

• Order Fulfillment

• Customs/Import Process

• Business Infrastructure

• Sales Support

• Staff Communications

• Account Administration

• Complex Problem Solving

• Event Planning

• Catering

• Cashering, Stocking,

Hostessing, and

Waitressing

Key Tools and

Technologies

• Internet Searches

• Microsoft Word

• Microsoft Excel

• Phone Systems

Priscilla Portilla 2

Adjusted quickly on day-to day demands, moving quickly in fast-paced environment, and reprioritizing projects with little or no notice

Responded to and helped resolve emergencies, such as power outages, equipment failures, and inclement weather

Customer Service Lowe’s 2018 – 2019

Provided accurate, friendly, and helpful customer service to all patrons. Confirmed sale items, located missing or unknown prices, answered product and business questions, and directed customers toward location of items. Stocked shelves, performed inventory, and reconciled drawers.

Role-modeled always-available visibility and hands-on assistance for each customer and coworker to strengthen trust

Cultivated face-to-face relationships with regular customers - solving problems and adjusting communication style for each person

Proactively communicated and collaborated with coworkers to strengthen team commitments Supervisor Bud Group 2014 – 2017

Governed all aspects of porter services for three buildings with four stories each and checked to confirm all staff had completed given assignments. Performed as floor specialist using complex buffer machines with appropriate cleaners. Clients included banks and insurance companies such as Blue Cross/Blue Shield.

Oversaw staff performance, quality of task completion, organization of supplies, equipment maintenance, and problem-solving of customer issues, scheduling conflicts, and staff absences

Maintained warm, professional relationships with each employee to keep positive working environment Patient Services Coordinator II and PBX Operator Winston-Salem Family Practice 2012 – 2014 Performed in full-time day role as patient services coordinator II and full-time evening role as PBX operator. Scheduled patient appointments, completed disability paperwork, verified insurance, entered data into computer programs, and managed bill collections—often recognized as the best “closer” of securing late payments due to warmth, compassion, and ability to negotiate with and relate to people where they were at. Private Personal Caretaker Independent Contractor 2011 – 2014 Exercised day-to-day care for three patients daily, including hygiene care, cleaning, running errands, transporting and escorting to doctors’ appointments, ensuring medication is taken, and sitting with them for improved emotional mood and social engagement. Made certain each person felt quality of life improvement, through active listening, focused attention, and upbeat, helpful enthusiasm during every interaction. Catering Specialist, Event Coordinator, and Customer Service Sideoats 2005 – 2011 Managed cashiering, hostess, order fulfillment, space organization, and event planning. Reconciled cash and credit card purchases, solved problems, addressed customer service needs, and worked hard to make sure every guest – whether alone of in large groups, adult, retiree, or child – felt welcomed and satisfied with every experience. Student Lamar State University 2002 – 2005

Account Rep (promotion) Equifax (Previously called Advantage Network Systems) 2000 – 2002 Acted as mortgage and reporting leader. Set up programs in banks to allow them to run credit reports on clients. Managed eight banking accounts across three towns. Presented product information, answered questions, resolved system issues, and provided account management updates to leaders. EDUCATION

Associate of Science Studies, Business (2002-2005) Lamar State University Beaumont, TX VOLUNTEER WORK

Boys & Girls Club Activities Director 2017-2019 & 2006-2011 Supervise 92+ kids in sports and board games Girl Scouts Project & Camp Management 2017-Present Lead fundraising and afterschool events/programs Boys & Girls Club Girls Basketball Coach 2017-Present Manage fundraising and all planning/activities for campouts 4H Club Fundraiser & Special Events Volunteer 2017-Present Support fundraising and special events for 30 kids Menard Area Community Support Volunteer 2017-Present Help elderly and disabled YMCA Activities Director 2007-2009 Supervised 100+ kids in sports and board games Soccer League Organizer & Coach 2005-2007 Founded league of 16 teams - 10 players each. Coached 3 teams, set up and participated in tournaments and games, and raised money expenses and travel costs. Made front page news

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