Business Analyst Project Manager

HAZEL DODOO

614-***-**** ***********@*****.***

BUSINESS ANALYST

Business Analyst with extensive banking and Project management experience. A proven track record of managing personnel under constraints while ensuring high performance. In depth knowledge of quality assurance, data management, and mortgage banking regulations. SKILLS

Strategic Management Event Management Quality Assurance Human Resource Management Excellent Oral and Written Communication Skills Customer Relationship Management Project Management Negotiation Mortgage Management Financial Management EXPERIENCE

JP MORGAN CHASE & CO., Columbus, OH 2013 - Present Mortgage Production Quality Sr. Associate, 2016 - Present As a senior quality specialist, I check the production work of previous transactions against the procedures that have been developed for the specific transaction process. I am responsible for conducting activities that ensure that systems, processes, or projects meet defined quality standards. I analyze quality results and suggest solutions to problems. I participate in the development of process improvement initiatives and partner with Sales and other internal teams to drive quality metrics. Identify improvement opportunities and assist in the development of monitoring standards.

Maintained production tracking data in addition to updating systems to reflect document completion.

Performed data quality control checks on over 500 loans.

Collaborate with the commercial bank partners to close mortgage loans to meet quarterly quota.

Conducted risk management analysis on the safely of home lending transactions. Mortgage Modification Analyst, 2014 - 2016

As a Modification Analyst, I researched and resolved escalated mortgage loans and home equity related issues received from senior management, regulatory agencies, and the JP Morgan Chase legal department. The issues were received through written correspondence, e-mail, and by phone.

Review loan servicing files, supporting documentation, and any other information that may validate or invalidate the claim.

Develop internal rubric for resolving mortgage errors with senior management throughout the Chase organization.

Documented all issues in WebER, a web-based tracking database, and CCW.

Negotiate JPM position with clients and government agencies concerning mortgage loans and applications.

Mortgage Escrow Specialist, 2013 - 2014

As an Escrow Specialist, I researched all escrow questions for all customers and upper management. I resolved escrow inquiries, concerns, and maintained good working relationships with tax and insurance vendors.

Review and request changes to the Escrow status of client accounts.

Research the cause of shortages on accounts and open research items for tax and insurance vendors.

Communicate the Escrow status of accounts to settlement agents, vendors, customers, agencies and corporate office.

ED & ASSOCIATES, Accra, Ghana 2009 - 2012

Senior Project Manager

As a Project Manager, I was responsible for managing the resources of large projects. I created and executed project work plans, and revised where appropriate to meet the changing needs of the company. I was responsible for ensuring that projects were completed on time and within agreed budgets. Some of the projects I worked on are: The Recapitalization Exercise of State Owned Enterprises like GHANAALUWORKS, GHANA COCOBOD and GHANA WATER & SEWERAGE CORPORATION. HAZEL DODOO 614-***-**** Page 2

Manage a team in the effective roll out and implementation of several projects.

Arranged training schedules and coordinated with human resources and other training units to facilitate training sessions.

Determined the human capital needed for the project and created a rubric to determine project output generated by team members.

Handled end to end scope and fulfillment of project from training to task implementation. HR & FINANCE MANAGER, Accra, Ghana 2008 - 2009

Senior Project Manager

I supported all levels of line management in employee relations, namely disciplinary and grievance procedures, capabilities and mediation disputes. I monitored employee absence and started the capability performance improvement plans where necessary. I attended stage meetings; advised and coached line managers on process, meeting execution, and setting fair objectives and follow up meetings. I was also the Finance Manager with a thorough understanding of Business Process Flows, Budgeting and Financial Forecasting.

Reduced employee grievances by 40% while maintaining a streamlined organization.

Decreased absence management to less than 5%.

Reviewed various vendor contracts to ensure adherence to computations of project costing, revenue recognition and invoicing.

Developed improvement and implementation plan for operational forecasting and budgeting.

Designed an HRD intervention to improve employee performance. ADDITIONAL RELEVANT EXPERIENCE

UK Department of Business Innovation and Skills – (Formerly DTI) London, England Ministerial Correspondence Manager for Minister for Women Events and Planning Manager for Minister for Women Personnel Training Services Consortium

EDUCATION

University of East London (UK), London, England

Master of Business Administration (MBA) (Strategic International Management) Bachelor of Arts (BA) (Hons) Accounting Finance and Economics

Prince II Project Management (APM Group - UK) London, England.

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