ACCOUNT MANAGER SALES MARKETING OPERATIONS

Results-driven, solution-oriented, and entrepreneurial operations manager with years of experience in aligning operations with business objectives to grow revenue. Adept at providing logistics solutions through innovative technology that delivers actionable intelligence, eliminates waste and redundancies, and creates greater operational efficiencies. Passionate about creating and executing growth strategies and working with customers and partners to understand their problems and find tools and solutions to fix issues. A leadership philosophy that includes cross-functional collaboration, engaging stakeholders, and driving organizational success by building powerful teams and encouraging individualized growth and development. Languages: English & Spanish

PROFESSIONAL EXPERIENCE

CROSSMARK Supervisor, Retail Management (Contract) 2022 to Present Serves in a contract capacity to manage various event and marketing functions across 3 Sam’s Club locations in Dallas, Texas. Manages sampling events, partnership events, pop-ups, digital demonstrations, and all post-event reporting and analytics.

Ø Collaborates with the onsite team to ensure demonstrations are properly set up, merchandize is optimally placed, products are perfectly displayed, and samplings comply with company standards, which results in successful events and enhanced customer experiences. REMINGTON COLLEGE Executive Director of Admissions 2020 to 2021 Performed recruitment activities, including meeting with prospective students and performing campus tours. Managed the operational side by connecting with 67 faculty members to confirm schedules for future semesters and aligning the annual budget. Tasked with solving student retention and graduation completion issue. Ø Grew college admissions by focusing efforts on retention v. recruitment through personal phone calls to students and regular student check-ins, which resulted in a positive student body culture, the development of student relationships, an establishment of goodwill, an increase in graduation completion, and a foundation for retention efforts and initiatives.

Ø Developed policies, procedures, and recommendations and submitted matters to the Board along with data and reports, which allowed the Board to make informed decisions. Ø Prepared monthly financial and operational reports for the Board and managed a $4.3M annual budget. Ø Collaborated with the Board of Education to achieve goals and objectives, including build and maintain the campus’ financial stability, increase communications, improve relationships among internal stakeholders, maintain accreditation, and increase student achievement. JENNY CRAIG Client Service Director 2019 to 2020 Built a strong client base focused on retention and acquisition through brand awareness, sales presentations, telephone communications, and client referrals. Responsible for driving key metrics on location revenue, client base, and profitability. Analyzed key P&L drivers and developed strategy to execute on action plans. Ø Drove new business revenue to $1.7M+ across 3 territories and 9 counties by prospecting new business, executing an expert strategic sales strategy, and collaborating with 10 stores and 25 store employees. Ø Launched the Jenny Craig kick-off events in partnership within Walgreens. VANESSA K. THULL

Dallas, TX 214-***-**** adsj9s@r.postjobfree.com linkedin.com/in/vanessakrodriguez/ Strategic Planning & Solutions

Team Leadership

Business Development Plans

Cross-Functional Collaboration

Strategic Thinking

Financial Reporting & P&L

Relationship Management

Stakeholder Engagement

Establish & Meet KPIs

Client Relationships

Negotiation & Influencing

Oral, Written & Presentation Skills

Vanessa K. Thull Page 2

Ø Created departmental budgets and produced sales strategies for market differentiation to create a competitive advantage.

Ø Leveraged weight loss programs, RTA, and UNC to achieve 80%+ in client returns in the North Texas division. FRANCESCA’S Store Manager 2018 to 2019

Managed and oversaw all retail store operations and people operations. Collaborated with owner and stakeholders to drive revenue by ensuring brand needs, key business initiatives, marketing, merchandising, CRM, and networking initiatives are aligned with corporate objectives. Managed 8 associates. Ø Utilized extensive industry knowledge, business acumen, and interpersonal skills to ensure profitability while exceeding all company sales, conversion, and total asset goals, which resulted in the store achieving #1 in Texas. Ø Educated store staff on best practices concerning retail management, customer experience, and asset management, which resulted in a record low shirk rate of 3%. Ø Created customized training and special customer events designed to expand customer base and exceeded sales plan, which resulted in +14% revenue in 3 months.

Ø Demonstrated sales leadership by being active on the sales floor through customer engagement with top clients. Ø Drove and maximized sales performance by leading 8 associates to consistently achieve store and company sales objectives while ensuring operational integrity and monitoring monthly profitability and cost-control measures. THULL INDUSTRIES Business Owner, Construction Company 2013 to 2021 Used experience as a Leasing Manager to identify the gaps in the construction process and opened a company designed to fill gaps and improve the customer experience. Obtained a construction license and served as the face of the business. Managed a 26-man construction crew.

Ø Ensured safety compliance through the regular and consistent enforcement of OSHA regulations and applicable federal and state laws pertaining to safety and disciplinary action. Ø Conducted all project-related operations, including jobsite management, schedule maintenance, quality control, and project management, which resulted in projects being completed on time and on budget. Ø Won projects through competitive bidding and completed projects through accurate estimates, required permits, material lists, progress check-ins, and work inspections. Ø Handled all on-site supervision, and managed all office activities, including payroll, accounts payable and receivable for a 26-man crew.

Ø Completed client walk-throughs and performed customer satisfaction meetings at the end of every project. LINCOLN PROPERTY COMPANY Assistant Leasing Manager, President's Club 2010 to 2013 Gained exposure to all aspects of property management, including rentals, move-ins, renewals, and construction. Used bi-lingual skills to effectively communicate with workers and vendors. Ø Tracked leasing performance and provided weekly and monthly leasing reports as well as Effective Net Tracks. Ø Presented accurate financial data through budgeting and forecasting by delivering timely quarterly and annual reporting.

Ø Maintained a record 98-99% occupancy rate through effective lease management and building operations. Ø Forecasted sales and prospected leasees by qualifying prospects and preparing leasing documentation to achieve maximum occupancy.

Ø Drove revenue by adding value to all leasing initiatives. Ø Developed long-term or short-term strategic plans through interdepartmental leadership and continuous efforts to drive new business development while managing the sales process and multi-department collaboration. EDUCATION

The University of Texas at Arlington

Bachelor of Arts in Business Administration and Finance

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