Customer Service Executive

adsj8s@r.postjobfree.com

+91-824*******

MAHINDRA CITY, CHENNAI, INDIA

Enthusiastic customer service representative with seven years of Hotel Management experience responding to all manner of customer inquiries. Dedicated individual who has an ambition to succeed in life. I'm seeking a position where I can develop and excel within the company. Although I have extensive experience in customer service, it has taught me how to work efficiently on my own through any obstacle.

WORK EXPERIENCE

Guest Service Associate

Ramada Hotel Egmore Chennai

04/2016 - 07/2017, Chennai,india

Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.

Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.

Perform all check in procedures for guests on an everyday basis with help of both computerized and manual

methods and ensure guest satisfaction.

Create and maintain effective relationships with kitchen staff, to ensure timely and accurate delivery of orders. Food & Bevarage Department

TAJ CORAMANDEL

11/2017 - 12/2022, Chennai, India

Greet customers and answer their questions about menu items and specials.

Take food or drink orders from customers.

Relay customers orders to other kitchen staff.

Accept payments and balance receipts.

Serve food and drinks to customers at a counter, at a stand, or in a hotel room

Listen to customers’ concerns, issues and questions Resolve customers’ concerns and answer customers’

questions to your best ability.

Maintain a positive attitude and calmly respond to customers’ complaints.

EDUCATION

Chennai Amirtha international institute of

Hotel Management.

Chennai

03/2012 - 08/2014, Chennai,India

Airport Terminal Management System

Aptech Aviation Academy

03/2021 - 04/2022, Chennai, India

SKILLS

Providing excellent customer service.

Active listening Empathy Decision-making

Communication skills A Positive Attitude

LANGUAGES

English

Full Professional Proficiency

Tamil

Full Professional Proficiency

Hindi

Full Professional Proficiency

Urdu

Full Professional Proficiency

INTERESTS

Listening Music Love to try different food

Gym Cycling

Achievements/Tasks

Achievements/Tasks

Syed Sameerullah

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