Customer Service Representative
Resume:
Customer Service Executive
*******************@*****.***
MAHINDRA CITY, CHENNAI, INDIA
Enthusiastic customer service representative with seven years of Hotel Management experience responding to all manner of customer inquiries. Dedicated individual who has an ambition to succeed in life. I'm seeking a position where I can develop and excel within the company. Although I have extensive experience in customer service, it has taught me how to work efficiently on my own through any obstacle.
WORK EXPERIENCE
Guest Service Associate
Ramada Hotel Egmore Chennai
04/2016 - 07/2017, Chennai,india
Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.
Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.
Perform all check in procedures for guests on an everyday basis with help of both computerized and manual
methods and ensure guest satisfaction.
Create and maintain effective relationships with kitchen staff, to ensure timely and accurate delivery of orders. Food & Bevarage Department
TAJ CORAMANDEL
11/2017 - 12/2022, Chennai, India
Greet customers and answer their questions about menu items and specials.
Take food or drink orders from customers.
Relay customers orders to other kitchen staff.
Accept payments and balance receipts.
Serve food and drinks to customers at a counter, at a stand, or in a hotel room
Listen to customers’ concerns, issues and questions Resolve customers’ concerns and answer customers’
questions to your best ability.
Maintain a positive attitude and calmly respond to customers’ complaints.
EDUCATION
Chennai Amirtha international institute of
Hotel Management.
Chennai
03/2012 - 08/2014, Chennai,India
Airport Terminal Management System
Aptech Aviation Academy
03/2021 - 04/2022, Chennai, India
SKILLS
Providing excellent customer service.
Active listening Empathy Decision-making
Communication skills A Positive Attitude
LANGUAGES
English
Full Professional Proficiency
Tamil
Full Professional Proficiency
Hindi
Full Professional Proficiency
Urdu
Full Professional Proficiency
INTERESTS
Listening Music Love to try different food
Gym Cycling
Achievements/Tasks
Achievements/Tasks
Syed Sameerullah
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