Assistant Service Customer

Anthony Murphy

*** ****** **** **** *******, Mississippi 38849 662-***-**** *********@*******.***

PROFESSIONAL EXPERIENCE

July 2022 - Present

Quick Lane Manager/Service Advisor, Metro Ford, Tupelo, Mississippi

Facilitate communication between customers, service advisors, and automotive technicians

February 2020 – July 2022

Parts and Service Director, Barnes Crossing Mitsubishi, Tupelo, Mississippi

Responsible for hiring and maintaining staff across the service drive, automotive shop, and parts department

Completed payroll operations biweekly

Responsible for parts inventory and decreased monthly parts variance by 50%

Responsible for gross and net income outcomes across parts and service and increased profitability

Worked with general manager and owner to implement new processes and achieve goals

Facilitated and coordinated intradepartmental communication for best possible outcomes in a timely manner

Maintained vendor relationships and generated new revenue streams through new vendor connections

Worked with representative from Mitsubishi corporate to implement and maintain company standards

October 2019 – February 2020

Service Manager, Cannon Nissan, Oxford, Mississippi

Responsible for all aspects of business within the service department

Facilitate communication between customers, service advisors, technicians, and parts department

Attended monthly offsite leadership training

July 2003 – October 2019

Salesman/Finance Manager/Service Advisor/Service Manager, Carlock Automotive, Tupelo, Mississippi

Communicated with lenders and customers to facilitate loan funding and warranty purchase

Worked closely with sales manager and salesman to ensure all aspects of customer deals went smoothly

Transitioned from sales department to service department to gain knowledge of all aspects of the business

Facilitated communication between customers and technicians

Maintained customer service index of 94%

Increased customer base and revenue by 50%

Proficient with multiple software programs including dealer track, ADP, and others

Responsible for all aspects of business within the service department

Implemented processes to facilitate timely submission and payment of warranty claims

Implemented new revenue streams such as rental car and window tinting services

July 2002 – July 2003

Warehouse Staff, Hancock Fabrics Distribution Center, Tupelo, Mississippi

Loaded and unloaded trucks, filled orders, maintained organization of inventory within warehouse

June 1998 – June 2002

Senior Airman, United States Air Force, Cheyenne, Wyoming

Department of the Air Force achievement medal and commander’s superior performance award

Department of Defense top secret clearance

Certified in the United States Air Force personal reliability program and certified code handler

EDUCATION

University of Toyota Multiple locations May 2009 – September 2018

Participated in training to maintain certification as Toyota assistant service manager

Community College of the Air Force Lompoc, California June 1998 – June 2002

Aerospace and ground systems technology courses resulted in intercontinental ballistic missile master technician

Gateway Christian School Memphis, Tennessee May 1998

High school diploma

SPECIAL SKILLS

Exceptional leadership/communication/interpersonal skills and experience building long-term working relationships

Self-Starter who works well independently or in a team and functions well in high stress, fast paced environments

Contact this candidate