Scheduler and customer service

STACY LAMBE

Hamburg, NJ ***** 1-973-***-**** ************@*****.***

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization. Certified in multiple group fitness and exercise

organizations:

USAG Gymnastics Coach,

USASF All Star Cheer Coach

AFPA Group fitness

WTF Tae Kwon Do Black belt

Owner and CEO Zodiacs Academy, 10/1998 to Current

Self Employed Services – West Milford, NJ

Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Enhanced operational efficiency and productivity by managing budgets, accounts and costs. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.

Optimized team hiring, training and performance.

Monitored market conditions to set accurate product pricing and take advantage of emerging trends. Conducted target market research to scope out industry competition and identify advantageous trends. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants. Collected customer feedback and made process changes to exceed customer satisfaction goals. Cultivated customer loyalty, promoted repeat business and improved sales. Developed community reputation through commitment to customer satisfaction and strong client relationships.

Communicated with vendors regarding backorder availability, future inventory and special orders. Investigated and resolved customer inquiries and complaints quickly. Educated customers about billing, payment processing and support policies and procedures. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Kept students on-task with proactive behavior modification and positive reinforcement strategies. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Promoted physical, mental and social development using classroom games and activities. Incorporated exciting and engaging activities to achieve student participation and hands-on learning. Patient Access Representative, 02/2011 to 04/2015

Atlantic Health System – Newton, NJ

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

Followed document protocols to safeguard confidentiality of patient records. Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Accounting Clerk, 09/1987 to 06/1993

National Brands Outlet – Fairlawn, NJ

Input high volume of monthly invoices with consistent accuracy. Maintained accounting records utilizing in-house and client systems. Applied proper codes to invoices, files and receipts to keep records organized and easily searchable. Reported financial data and updated financial records in ledgers and journals. Communicated with suppliers to reconcile invoice payments. Cashier Team Leader, 10/1982 to 06/1987

Burger King – Saddle Brook, NJ

Quickly and accurately counted drawers at start and end of each shift. Controlled merchandise zoning and monitored compliance with merchandising guidelines. Communicated with customers and team members to solve problems. Trained team members on cash register operation and cash handling. Facilitated and logged store opening, closing and shift changes. Maintained stock to meet expected customer demand. Processed both cash and card purchases and returns. Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring. Helped customers complete purchases, locate items and join reward programs. High School Diploma: 06/1984

Henry P. Becton Regional High School - East Rutherford, NJ EDUCATION

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