Assistant Manager Customer Service
Resume:
Belana N. Cobb
Jacksonville, FL. 32209
*********@*****.***
Objective
Seeking a challenging position where my skills and experience will significantly contribute to a recognized, substantial and dynamic company.
Qualifications
•14+ years of food service industry and customer service experience.
•Ability to multi-task and prioritize workload under pressure.
•Highly motivated and results oriented.
•Ability to manage and communicate effectively with people of diverse cultures.
•Ability to create and maintain an energetic team environment.
•Effective oral and written communication skills.
Experience
General Manager – Burger King; FL. June 2017 – September 2022
•Responsible in assisting the Restaurant General Manager (RGM) in making a lively and helpful work setting, which is assigned in serving the best and fastest food ever.
•Responsible for managerial development. He is also responsible in helping train new group members and encourages them through regular communications, as well as planned acknowledgment efforts.
•Responsible in preparing the draft product projections and financials which need to be reviewed by the RGM.
•Sets an example for team members by working hard to implement shift plan and ensure swift and smooth production
•Demonstrates patience and a positive attitude with team
•Motivates team members to exceed customer expectations with fast and friendly service in clean surroundings.
•Works with team to act on customer feedback and resolve customer complaints in a timely, friendly and professional manner.
•Directs, trains and motivates team members during shift on each of the work stations.
•Adheres to compliance of government regulations, Market Policy, food safety, National Security Policy, operations and policies and procedures relating to all activities in the restaurant during the shift.
•Takes initiative to immediately report violations of safety, sanitation or security policies and perform short-term solutions.
•Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift.
Assistant Manager – Checker’s / Rally’s Drive-In, Fl. July 2014 – July 2015
•Maintain a cordial relationship with the shift manager and the remaining team members
•Handle sales efficiently
•Handle orders and making sure they reach on time
•Rectify the complaints of the customers, and supervise the daily work and report any discrepancy among workers.
•Support the general manager in managing the restaurant within the guidelines of Checkers Drive-In / Rally’s Hamburgers.
•Assists the management team in Checkers Drive-In / Rally’s Hamburgers by ensuring that the guests are satisfied on every shift.
Shift Manager - Burger King Corporation, Coconut Grove, FL. April 2011 - June 2014
•Responsible for restaurant operations during assigned shifts, including opening & closing restaurant
• Provides production direction to team members in a clear and concise way
•Sets an example for team members by working hard to implement shift plan and ensure swift and smooth production
•Demonstrates patience and a positive attitude with team
•Works with team to act on customer feedback and resolve customer complaints in a timely, friendly and professional manner.
•Directs, trains and motivates team members during shift on each of the work stations.
•Adheres to compliance of government regulations, Market Policy, food safety, National Security Policy, operations and policies and procedures relating to all activities in the restaurant during the shift.
•Takes initiative to immediately report violations of safety, sanitation or security policies and perform short-term solutions.
•Motivates team members to comply with loss control procedures and to maintain a safe and secure environment
Assistant Manager - Wal-Mart, Florida City, FL. February 2008 - October 2010
•Assisted with directing the management team in Facility operations and communicating with both management and hourly Associates about Facility operations, merchandising, and Company direction.
•Assisted in driving sales in the Facility.
•Assisted in driving the financial performance of the Facility.
•Ensured compliance with Company policies and procedures .
•Initiated, directed, and participated in community outreach programs, and encourages and supports associates and managers in serving as good members of the community.
•Modeled, enforced, and provided direction and guidance to hourly associates and managers on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.
•Provided supervision and development opportunities for management and hourly associates in the facility
•Uphold Company's Open Door Policy.
Education
Everest Institute, Miami, FL. October 2010 - April 2011
Pharmacy Technician
G. Holmes Braddock Sr. High, Miami, FL. August 1994 - July 1999
High School Diploma
SKILLS
Serv Safe Certification
Certified Food Safety Manager (FSP)
References Available Upon Request
Contact this candidate