adsj7d@r.postjobfree.com 081******** www.linkedin.com/in/merit-

madubuike-8b3399139

OBJECTIVE

To be a resourceful point of

contact between the company

and customers and to be

more adaptive at resolving

customer complaints or

issues.

SKILLS

- Proficient in the use of

Microsoft office applications.

- Numerical and

computational skill.

- Adaptable and eager to

learn.

- Project Management skill

with excellent attention to

detail.

- Strong time management

and decision making skills.

- Interpersonal and customer

relation skills.

- Exceptional Verbal and

written communication skills

- Content development skills.

- Copy writing and

researching skills

- Good negotiation skill

•

PROFESSIONAL TRAINING

Project Management Professional

course. 2017

MADUBUIKE MERIT

081********

adsj7d@r.postjobfree.com

EXPERIENCES

DATE: 2021 TO DATE

Job Title: Customer Support Executive

COMPANY: PAYCOM NIGERIA LIMITED (OPAY) LAGOS.

- Overseeing the customer service process.

- Resolving customer complaints and follow-up .

- Creating policies and procedures.

- Planning the training and standardization of service delivery. DATE: 2019 TO 2021

Job Title: Loan collector

COMPANY: OKAY NAIRA NIGERIA LIMITED

- Keep track of assigned accounts to identify outstanding debts

- Plan course of action to recover outstanding payments

- Locate and contact debtors to inquire of their payment status

- Negotiate payoff deadlines or payment plans

- Handle questions or complaints

- Investigate and resolve discrepancies

- Create trust relationships with debtors when possible to avoid future issues

- Update account status and database regularly

- Alert superiors of debtors unwilling or unable to pay when necessary

- Comply with requirements when legal action is unavoidable DATE: 2018 TO 2019

JOB TITLE: TELESALES/CUSTOMER SERVICE EXECUTIVE

COMPANY: PAYCOM NIGERIA LIMITED (OPAY) IKEJA LAGOS. My role includes but are not limited to;

2

PERSONAL DETAIL

NYSC: 2016-2017

Phone Number: 081********

Date of birth: 13th Dec. 1993

Nationality: Nigerian

ADDRESS

35 Oke-oloruntedo street off

odo olowu Street Lawanson

Surulere Lagos.

Sex: female

REFERENCES

Available on request

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.

- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

- Building lasting relationships with clients and other call center team members based on trust and reliability.

- Making sales or recommendations for products or

services that may better suit client needs.

- Taking part in training and other learning opportunities to expand knowledge of the company and position.

DATE: 2017 TO 2018

JOB TITLE: ADMIN/CUSTOMER SERVICE OFFICER

COMPANY: TEESIDES CONSULTS, IKEJA, LAGOS

- Take orders from customers and ensure accurate and timely processing of such.

- Acknowledge and resolve customer complaints and

questions by clarifying and determining cause of action.

- Answer customer questions about products and offers available.

- Support the human resources department during

recruitment when necessary.

- Open and maintain customer accounts.

- Maintain financial accounts of orders processed and make report.

- Keep accurate records of customer feedbacks,

comments and complaints.

- Petty booking keeping and disbursements of funds.

- Keep and organize company records.

- Prepare report on expenses and office budgets.

- Maintain company database.

- Organize filing system for important documents.

- Collate and submit end of month staff report.

DATE: 2017 TO 2017

JOB TITLE: REPORTER/RESEARCHER

COMPANY: PIVOT ENVIRONMENTAL LIMITED SASHA, LAGOS

My role includes but are not limited to;

- TV Scripting and Researching.

- Reporting/Presenting.

3

- Meeting with producers, directors, designers, presenters and writers to discuss research needs for programs.

- Generating and developing new programme ideas.

- Convey findings accurately to others in reports and briefs.

- Sourcing and researching facts, figures and information using the internet.

- Recruitment of freelance staff.

- Providing administrative support such as typing, answering the phone and dealing with contracts.

- Briefing scriptwriters and presenters on topics, updating scripts and editing news reports.

- Providing research to production staff in a clear, concise format.

EDUCATIONAL QUALIFICATIONS

BACHELOR DEGREE IN MASS COMMUNICATION 2011-2015

School: University of Lagos, Akoka Lagos State.

Class of Degree: Second Class Upper Division.

WEST AFRICAN SENIOR SECONDARY CERT. EXAM 2005-2011 INTERNSHIP/VOLUNTARY SERVICE

COMPANY: SO, &U GROUP LIMITED 2015

Service Description

- Copywriting, radio and TV scripting, content development, Image and visual direction.

- Presentation, voice over and production of documentaries.

- familiarizing with clients' products and services, the target audience and their competitors' activities

- Liaise with clients and interpret their briefs.

- Develop creative ideas and concepts, often in partnership with the art director.

- Present ideas to the creative director for approval and development and then to clients.

- Writing clear, persuasive, original copy through the various iterations of the project.

- Proofread copy to check spelling and grammar.

- Amend, revise or redevelop adverts or campaigns in response to feedback from the creative director, account team or clients.

- Oversee campaigns through the production stage to completion and monitoring the effectiveness of advertising campaigns.

- Liaise with production companies, photographers, typographers, designers and printers.

- Keep up to date with popular culture and trends. 4

Contact this candidate