Customer Service Telesales
Resume:
*******@*****.*** 081******** www.linkedin.com/in/merit-
madubuike-8b3399139
OBJECTIVE
To be a resourceful point of
contact between the company
and customers and to be
more adaptive at resolving
customer complaints or
issues.
SKILLS
- Proficient in the use of
Microsoft office applications.
- Numerical and
computational skill.
- Adaptable and eager to
learn.
- Project Management skill
with excellent attention to
detail.
- Strong time management
and decision making skills.
- Interpersonal and customer
relation skills.
- Exceptional Verbal and
written communication skills
- Content development skills.
- Copy writing and
researching skills
- Good negotiation skill
•
PROFESSIONAL TRAINING
Project Management Professional
course. 2017
MADUBUIKE MERIT
*******@*****.***
EXPERIENCES
DATE: 2021 TO DATE
Job Title: Customer Support Executive
COMPANY: PAYCOM NIGERIA LIMITED (OPAY) LAGOS.
- Overseeing the customer service process.
- Resolving customer complaints and follow-up .
- Creating policies and procedures.
- Planning the training and standardization of service delivery. DATE: 2019 TO 2021
Job Title: Loan collector
COMPANY: OKAY NAIRA NIGERIA LIMITED
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable DATE: 2018 TO 2019
JOB TITLE: TELESALES/CUSTOMER SERVICE EXECUTIVE
COMPANY: PAYCOM NIGERIA LIMITED (OPAY) IKEJA LAGOS. My role includes but are not limited to;
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PERSONAL DETAIL
NYSC: 2016-2017
Phone Number: 081********
Date of birth: 13th Dec. 1993
Nationality: Nigerian
ADDRESS
35 Oke-oloruntedo street off
odo olowu Street Lawanson
Surulere Lagos.
Sex: female
REFERENCES
Available on request
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Making sales or recommendations for products or
services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
DATE: 2017 TO 2018
JOB TITLE: ADMIN/CUSTOMER SERVICE OFFICER
COMPANY: TEESIDES CONSULTS, IKEJA, LAGOS
- Take orders from customers and ensure accurate and timely processing of such.
- Acknowledge and resolve customer complaints and
questions by clarifying and determining cause of action.
- Answer customer questions about products and offers available.
- Support the human resources department during
recruitment when necessary.
- Open and maintain customer accounts.
- Maintain financial accounts of orders processed and make report.
- Keep accurate records of customer feedbacks,
comments and complaints.
- Petty booking keeping and disbursements of funds.
- Keep and organize company records.
- Prepare report on expenses and office budgets.
- Maintain company database.
- Organize filing system for important documents.
- Collate and submit end of month staff report.
DATE: 2017 TO 2017
JOB TITLE: REPORTER/RESEARCHER
COMPANY: PIVOT ENVIRONMENTAL LIMITED SASHA, LAGOS
My role includes but are not limited to;
- TV Scripting and Researching.
- Reporting/Presenting.
3
- Meeting with producers, directors, designers, presenters and writers to discuss research needs for programs.
- Generating and developing new programme ideas.
- Convey findings accurately to others in reports and briefs.
- Sourcing and researching facts, figures and information using the internet.
- Recruitment of freelance staff.
- Providing administrative support such as typing, answering the phone and dealing with contracts.
- Briefing scriptwriters and presenters on topics, updating scripts and editing news reports.
- Providing research to production staff in a clear, concise format.
EDUCATIONAL QUALIFICATIONS
BACHELOR DEGREE IN MASS COMMUNICATION 2011-2015
School: University of Lagos, Akoka Lagos State.
Class of Degree: Second Class Upper Division.
WEST AFRICAN SENIOR SECONDARY CERT. EXAM 2005-2011 INTERNSHIP/VOLUNTARY SERVICE
COMPANY: SO, &U GROUP LIMITED 2015
Service Description
- Copywriting, radio and TV scripting, content development, Image and visual direction.
- Presentation, voice over and production of documentaries.
- familiarizing with clients' products and services, the target audience and their competitors' activities
- Liaise with clients and interpret their briefs.
- Develop creative ideas and concepts, often in partnership with the art director.
- Present ideas to the creative director for approval and development and then to clients.
- Writing clear, persuasive, original copy through the various iterations of the project.
- Proofread copy to check spelling and grammar.
- Amend, revise or redevelop adverts or campaigns in response to feedback from the creative director, account team or clients.
- Oversee campaigns through the production stage to completion and monitoring the effectiveness of advertising campaigns.
- Liaise with production companies, photographers, typographers, designers and printers.
- Keep up to date with popular culture and trends. 4
Contact this candidate