Customer Service Credit Representative
Resume:
AVA MARIE WATSON
Eldersburg, MD · 443-***-****
************@*****.***
Detail oriented, ability to multitask, works well with teams, strong organizational and communication skills, works well under pressure and understands the importance of providing superior customer service.
SKILLS
Proficient in Microsoft Office, PeopleSoft, Access, Lotus Notes, Outlook, Win Ocular, Margin Minder, AS400, Digatex Direct Delivery Software System, Power Point, Walker System, Front Page, and Peachtree Software, DocuSign.
EXPERINECE
JAN 2017 – CURRENT
ACCOUNTING ASSOCIATE, PHI sigma sigma
SUMMARY
I the accounting associate supports the operations of the finance team by processing accounts receivable for Phi Sigma Sigma, the Foundation, National Housing Corporation, and other subordinate units in an accurate and timely manner.
Specific Responsibilities
Processes daily deposits in membership database, reviews and electronically deposits checks and sends and processes invoices, as needed
Completes billing process for chapter fees, rent, housing deposits, and meal plans
Supports efforts to bill in a timely fashion and when necessary, makes collections calls
Reviews and approves applications for financial aid deferment and creates payment plans as necessary
Answers inquiries from members regarding problems and questions pertaining to billing
DEC 2015-JAN 2017
SR. CREDIT/COLLECTIONS ASSOCIATE, The kane company
Commercial Collections.
Processes all credit applications for all companies within the Kane Company.
Collects on delinquent accounts of assigned portfolio in excess of $3 million.
Performs, month-end close for all companies owned by The Kane Company.
Processes all monthly statements and dunning letters for assigned portfolio.
Performs collection calls and provided customer service for assigned portfolio as well as supported same for other team members.
Maintains and insured integrity of customer profiles for entire database.
Performs reconciliations and processes any necessary adjustments to ensure the integrity of all A/R-including credits, debits, refunds.
Escalates accounts to Credit/Collections Manager, Controller or Sales Department ‘for further collection resolution’ to when deemed appropriate and necessary.
Supports Credit/Collections Manager as needed
MAY 2014 – DEC 2015
OEM PROJECT ADMINISTRATOR, Saft america, inc
Process purchase orders for OEM and aftermarket sales.
Coordinates customer deliveries with the factory and maintain scheduling.
Prepare and process Order Entries to the factory for OEM and aftermarket Projects.
Process Timesheets for the Group.
Monitor customer portals to identify new purchase orders and status changes.
Maintain and order office supplies for general office administration.
Processing of Fed Ex packages for the office and customer needs.
Assist Accounts Receivable with collections as required.
Coordinate all travel arrangements and bookings for the team through TSI.
MAY 2007– MAY 2014
SR. CREDIT/ COLLECTIONS ASSOCIATE, The Kane company
Commercial Collections.
Processes all credit applications for all companies within the Kane Company.
Collects on delinquent accounts of assigned portfolio in excess of $3 million.
Performs, month-end close for all companies owned by The Kane Company.
Processes all monthly statements and dunning letters for assigned portfolio.
Performs collection calls and provided customer service for assigned portfolio as well as supported same for other team members.
Maintains and insured integrity of customer profiles for entire database.
Performs reconciliations and processes any necessary adjustments to ensure the integrity of all A/R-including credits, debits, refunds.
Escalates accounts to Credit/Collections Manager, Controller or Sales Department ‘for further collection resolution’ to when deemed appropriate and necessary.
APR 2006– OCT 2006
ACCOUNT RECEIVABLE MANAGER, Martin Construction, inc
Maintained Accounts Receivable Portfolio for over 3 million dollars.
Managed monthly billing using Peachtree.
Worked with change order process.
Created and maintained multiple data basis related to customer accounts.
Reconciled all customer and cash accounts.
Member of the Sales and Project Management teams.
Always provided outstanding customer service.
MAY 1998– APR 2006
OUTLET MASTER AUDITOR (7/03-4/06), Coca-cola enterprises, inC
Performed all administrative functions for the department.
Reviewed all forms and documents for accuracy and compliance to division standards.
Created and maintained customer’s accounts in Outlet Master Database.
Promptly and effectively researched, responded, updated or corrected any client issues or inquiries.
Created weekly and monthly reports of all process activities.
Interfaced with managers and sales personnel daily to resolve issues and met client’s satisfaction.
Trained all new auditors and account managers.
Created manual for sales personnel.
BRANCH CREDIT REPRESENTATIVE (3/01-7/03), Coca-cola enterprises, inC
Maintained 2.3 million accounts receivable portfolio of commercial accounts with a customer base of more than two thousand accounts in the Maryland Area.
Daily tasks consisted of collection calls, reconciliation’s, processing adjustments, terms calls, order approval, interfaced with the sales department and various other departments.
Met with customers to resolve issues and reconcile accounts as necessary.
Processed collection on past-due balances, skipped invoices, short-pays, marketing deductions and NSF checks.
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