Customer Service

Xanthia Hernandez

***** * ***** ****** **., Rosharon, Texas, 77583, US + 346-***-**** + ****************@*****.***

PROFESSIONAL SUMMARY

Employee who is self-motivated and has a flexible schedule and availability

© Organized a

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Work areas have a history of being kept clean, neat, and professionally organized.

enthusiastic, wth experience processing payments accurately and ensuring high levels of customer satisfaction in al interactions.

ble of quickly learning and improving performance in order to get the job done,

EDUCATION

High School - 2019

Angleton High School - Angleton, TX

Studied fours years of law enforcement (911-operator certified)

‘¢ Studied half a year of sociology & half a year of psychology

‘© ‘Studied a year of forensic science

© One year ina typing program

SKILLS

# Customer service ‘© Good telephone etiquette

© Cash Handling ‘© Customer greeting

© Cleaning and sanitizing (© Mule-tasking abil

© Bagging assistance ‘© Fast-paced work environment (ability to work on feet for 5+ his)

WORK HISTORY

Cashier - January, 2017 to July, 2019

MeDonald's - Alvin, TX

‘© Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.

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ned team members to work as cashiers according to company policies and procedures.

© Was in charge of aranging and stocking merchandise

‘© Greoted customers with a smile and offered assistance.

‘© Kept my cash drawers accurate and secure by putting large bills away and maintaining optimal levels of small bills and change.

Cashier - September, 2019 to May, 2021

Buffalo Wild Wings - Pearland & Webster, TX

Credit cards, gift cards, and coupons were all processed by me.

Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.

Increased sales and customer satisfaction by keeping checkout areas clean and organized,

Provide one-on-one customer service (seating location, pricing, discount explanations, phone calls, take-out or dine-in, and provide immediate

assistance when requested),

‘e- Making sales referrals, cross-selling products, and introducing new ones,

© Assist host, servers, and bar tenders if free time was available,

Keyholder - April, 2020 to December, 2020

Dollar General - Liverpool, TX

Provided management with sales feedback in order to address concems raised in sales reports

Customer returns were accepted and processed by me.

‘Was in charge of keeping the store clean and orderly with full dedication.

and stored and filed all daily paperwork as 1 opened and closed the store two to three times per week

Dismantled boxes and disposed of garbage during truck or vendor deliveries,

Planned promotional events in-store.

Communicated with customers on a daily basis to provide assistance, and gather

‘© Counted registers, made depos

. feedback with surveys in order to improve operations.

‘Ficeuilled cash: comibe Aahin: amd. hack traciesetlone:

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