Vocational Nurse Customer Care
Resume:
Adriane D. Bills
**** ******** ***** #***** ******, Tx 75035
*******.*****@*****.***
Education
Dallas Nursing Institute Licensed Vocational Nurse January 2011
Collin College Associates of Science May 2011
Excelsior College Registered Nursing Program October 2019-Present
Professional Experience
ORBHealth 7/2019- Present
Works independently as Chronic Care Manager (CCM) and Transitional Care Manager (TCM) servicing adult and geriatric populations. Responsibilities include utilization management and inpatient care management coordination in a telephonic care management position. Working closely to celebrate a smooth transition of care and education to provide preventative care. Manager must determine medical appropriateness of inpatient and outpatient services following evaluation of medical guidelines and benefit determination, working under the direct supervision of an RN and MD
BrighStar Care 2/2020-Present
Providing skilled nursing services in home setting including Post-op wound care and treatments, Wellness and metal health education, Nutritional guidance to promote healing, trach care, tube and bolus feeding. Vitals and head to toe assessment collected to collaborate with RN on care plans for Adult patient populations after discharge form hospital and critical ER visits.
MedPro Treatment Center 5/2016-6/2019
McKinney, TX
LVN- Lead Nurse Providing health care delivery to clients in opioid recovery outpatient setting. Works close with Psychiatrist to collaborate care for mental health population and expecting mothers. Orders medications and works with DEA to deliver proper doses of medication to each Patient properly. Responsible for scheduling Nurses, supply orders, Monthly DEA reports and billing and coding.
Parkland Memorial Hospital 2/2014- 5/2016
Dallas, TX
LVN- Assisting Gynecology Health Care Providers with the care and treatment for the prevention of cervical cancer. Appoints clients for scheduled follow up treatment as needed. Responsible for billing and coding using CPT codes for Breast and cervical cancer screening. As a Case Manager, provides care and helpful resources for patients in crisis communicating in person and by telephone.
Prestonwood Rehabilitation and Nursing Center 5/2012-2/2014
Plano, TX
LVN- Monitors and aid residents back to their greatest potential after discharge from hospital due to injuries, including hip and knee replacement surgery, orthopedic injuries, altered mental status, debility and weakness. Works with IV’s, picc lines, blood draws, IM injections and Jackson Pratt drain. Administers medications orally, rectally and internally. Collaborates with RN on care plans and physical and occupational therapist to aid residents back home to daily life.
Morning Star Home Health 8/2012-2/2013
Bedford, TX
LVN-Visits patients in their home to provide skilled nursing services such as wound and trach care, tube and bolus feeding. Vitals and head to toe assessment collected to collaborate with RN on care plans for geriatric and pediatric populations.
Medical Center of Plano 5/2011-8/2012
Hostess- Collaborates with dietitians and registered nurses on daily meal plans for the well-being of clients in a hospital setting. Outstanding ability to understand basic diet therapy which includes which includes ADA, renal, hepatic, clear liquid, mechanical soft, cardiac and bariatric diet. Prepares and delivers thicken liquids, monitors diet changes and distribution of food to clients with food allergies.
Crest Auto Group 3/2008-3/2009
Executive Sales Assistant- develop employee schedules, manage the sales office, complete vehicle purchase paperwork to include financial services, customer care follow-up to ensure customer satisfaction.
Costco Wholesale 9/2000-2/2008
Supervisor- began as cashier promoted to supervisor after 1 year. Turned profit and voted the cleanest restaurant facility in the City of Plano by Health Inspectors.
References available upon Request.
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