Cystic Fibrosis/Call Center Pharmacy Technician

Jessica Ferdinand

Cell: 713-***-****

***** ******** ***** ****#***

Houston, Texas 77075

***********@*****.***

Clinical Certified Pharmacy Technician offering experience within a leading healthcare community

system/outpatient pharmacy. Dedicated, hard-working and reliable professional who maintains a focus on

accuracy and delivers courteous service at all times.

Relevant Skills

• Pharmaceutical Calculations • Medication Inventory Management

• Medical & Pharmaceutical • Processing Prescriptions

Terminology • Medicare, Medicaid, Insurance Claims & Prior Authorizations

• Drug Classifications & Safety Processing

• Customer Service & Relationship Building

Professional Experience

TEXAS CHILDREN’S HOSPITAL

SPECIALTY/RETAIL PHARMACY TECHNICIAN

08/18 to Present

•Submit clinical and supporting documentation to various of insurance companies for prior authorization approvals on high dollar medications.

•Assist families/patients with enrollment in patient assistance programs to reduce cost on medications.

•Work closely with Nurses, Pharmacists, Doctors,and Social Workers to help coordinate medication delivery in a timely manner at preferred specialty pharmacies and/or retail pharmacy, prior authorization and appeal processes, loss of insurance coverage, and other pharmacy related needs.

• Analyzing pending prescription orders to resolve various issues to ensure that the patient’s request is

processed in a timely manner.

• Selling Specialty pharmacy medications to patients receiving life sustaining therapy for

Transplant/Renal and Cystic Fibrosis/Pulmonary using strong customer relation skills.

• Communicating with various healthcare professionals such as call center Technicians and Clinical

Pharmacists to coordinate processing of patients’ specialty medication orders and reorders.

• Inventory management, processing and filling prescriptions, packaging medication/ancillary supplies,

and communicating and collecting copay amounts.

HARRIS HEALTH SYSTEM, Houston, TX

Pharmacy Technician, 04/06 to 07/18

• Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill

prescriptions for approval by pharmacists. Use the pharmacy’s proprietary computer program to access

prescription information including patient and prescriber data, drug selection, prescription

interpretation and insurance billing.

• Knowledgeable of Medicare and Medicaid insurance issues and claims. Have a great rapport with

doctors and staff. Assist with other matters to ensure patient safety/wellness and build customer

loyalty.

• Daily inventory for pharmacy and nursing department. Keep record of par levels to ensure the

pharmacy stay within budget. Receiving central fill, keep bay a day clean and expired free of drugs.

• Answer telephone calls to assist physicians and the call center with problems and concerns. Process

refill requests, refills, and clear out pharmacy queues with pending prescriptions that requires prior

authorization and insurance issues. Cash handling transactions with customers and cashier reports at

the end of the shift.

Education

Houston Allied Health Career Center Houston, Texas 2002-2003

• Certified & Registered Pharmacy Technician

Jack Yates High School Houston, Texas 1997-2000

• High School Diploma

Houston Community College

Houston, Texas 2011 – 2015

• Associate Degree

CURRENT CERTIFICATIONS:

Certified & Registered Pharmacy Technician

Volunteer Services/Harris County Hospital District

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