Customer Service Representative
Resume:
Donna Palmisano
Inbound/Outbound Sales, Customer Service - 1 Inbound
New Britain, CT 06053
*****************@***********.***
I am a team player, motivated, love working with others, open-minded. Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Evolent Health - Arlington, VA
January 2022 to Present
Inbound calls from providers and members. Provide claim status with code authorizations for providers. Help members to chose a doctor in network. Take payments set up ACH payments. Add members to policy make adjustments to policy. Warm transfers to market place. Set up dental and vision plans etc... Customer Service Representative
Faneuil Incorporated - Bristol, CT
July 2020 to November 2021
Work remotely from Home for Health insurance. Take payments in the IVR system. Also make adjustments to accounts. Do sign ups for health insurance. Add new members. Health and dental. Correspond with Nice engagements portals, Visio, tracs..etc
.
Inbound/Outbound Sales, Customer Service
Americare... - Bristol, CT
November 2019 to October 2021
2 Sales/Marketing. provided customers with price quotes delivery information etc Customer Service Rep
Lifewatch-USA - Middletown, CT
January 2015 to October 2017
Inbound calls for accounts receivables, upsells to GPS devices, customer complaints, troubleshooting devices, checking maps for areas of coverage. Saving customers who want to cancel and making sure they are satisfied with the correct devices according to their needs, taking payments over the phone, changing routing and addresses according to serial numbers in their system etc Sales Account Manager
PTE Energy - Plainville, CT
March 2013 to October 2014
Responsibilities
Create commercial business leads for energy upgrading for the SEA utility program. In The last year 6 months I have created over 200 leads. I currently have 63 opportunities with jobs being installed and ready to submit to utility for payment. Putting together proposals for the. Sales Representatives. Entering leads into salesforce, also converting them into opportunities. Following up with customers from start to completion of projects etc
Accomplishments
Creating many sales for the company. Attending seminars on the SEA program. Obtaining large accounts $50,000 and above. Take charge of closed lost jobs in salesforce system and revive and closed wins on a lot of accounts. Entering Operational Fuel accounts referred by CL&P and UI utility company's. Set up audits in salesforce for auditors etc Skills Used
Sales, following through with New leads and existing and closed lost jobs, etc Customer Service/Sales
Telereach Incorporated - Plainville, CT
February 2012 to March 2013
Customer Service Representative
Senior Property Manager
City of New Britain
1998 to 2011
Accomplished financial objectives by collecting rents, paying bills, initiating corrective action if needed Maintained accounts payable and receivable, as well as all other records, reports and files Ensured rental properties were occupied by advertising vacancies, showing units, explaining advantages
Handled all move-in/move-outs and ensured all recertification obligations were met and paperwork signed
Regularly scheduled property maintenance and maintained records of all completed maintenance work orders
Operated information systems including Yardi Voyager, Timberline Software, MRI software, HUD Manager
Assisted in constructing and implementing budget for housing department Completed 50058's and 50059's recertifications on an annual and monthly basis Property Manager
Berger Apartments - New Haven, CT
1995 to 1998
Accepted tenant rental payments and posted the figures on the company database Rent Roll and MRI Completed month-end reports in accounting, subsidy, statement of deposit accounts (SODA), lease expiration
Performed annual and monthly inspections for CHFA and HUD reviews and recertification monthly Efficiently maintained and processed all accounts receivable Processed statement of deposit accounts for various vendors Leasing Consultant
Pebblebrook Apartments - New Britain, CT
1991 to 1995
1 Leased or rented 486 units for market housing
2 Routinely arranged showings of the available units and met with individuals to walk through the property
3 Processed paperwork for tenants moving in and moving out of rental units 4 Scheduled and performed annual inspections of rental units 5 Processed work orders for maintenance staff and ensured they were completed in a timely manner 6 Posted rental payments on computer, along with accounts receivable Education
Associate in Secretary II
Salter Business School - New Britain, CT
September 1990 to June 1991
Bachelor of Arts in Business
Central CT State University - New Britain, CT
Associate in Business
Tunxis Community College - Farmington, CT
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
• CSR (Less than 1 year)
• Word Processing
• Billing (10+ years)
• Collections
• Computer Skills (10+ years)
• Excel
• Management
• Microsoft Office
• Organizational Skills
• Sales
• Call Center (10+ years)
• Communications
• Yardi
• Property Management
• Outbound Sales
• Salesforce (3 years)
• Yardi (5 years)
• Property Management (10+ years)
• Outbound Sales (6 years)
• Salesforce
• User Interface (UI)
• Property Leasing
• Upselling (7 years)
• Accounts Payable
• Fair Housing Regulations
• Office Management
• CRM Software
• Web Services
• Negotiation
• Constant Contact
• Administrative Experience
• JavaScript
• Account Management
• Data Entry
• Sales Experience
• Typing
• Google Docs
• Java
• Microsoft Excel
• Computer literacy
• Customer relationship management
• Basic math
• Purchasing
• English
• Dayforce
• Writing skills
• Continuous improvement
• Communication skills
• Phone etiquette
• Microsoft Outlook
• Time management
• Financial services
• Microsoft Word
Assessments
Sales: Influence & Negotiation — Completed
December 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Verbal communication — Familiar
June 2022
Speaking clearly, correctly, and concisely
Full results: Familiar
Outside sales — Familiar
June 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Customer Service, Call Center, CSR, Customer Care
Links
http://LinkedIn.com
Contact this candidate