Implementation Analyst
Resume:
DMITRI SEDOV
Chisinau, Moldova
******.**@*****.***
Project Implementation Specialist, 16 years of mixed hands-on IT experience (including programming, team and project management, DBA, BA) in manufactuaring and banking sectors, looking for jobs that offer more promising roles and opportunities for training and promotion.
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Sponsorship required to work in the US
Work Experience
Technical PM (small/medium-sized BAU projects < 50k) TSYS a Global Payments Company (fintech, banking) - Nicosia, Cyprus January 2016 to October 2021
Delivery and Technology Services, Management Office Senior Programmer Analyst
• Produced technical solution reviews for 10 full-cycle development projects (TSYS Prime), including scope, test plans, and timelines.
• Collaborated with stakeholders and vendors to analyze and validate requirements, identify deliverables, set timelines and assign tasks.
• Led multiple team-based projects integrating Payment Card Management systems (TSYS Prime and Online), coordinating group tasks, tracking and resolving issues through the implementation lifecycle with specific focus on tasks, deliverables and due dates.
• Led dispersed customer-facing PTs of up to 3 engineers (task planning, QA control and final delivery) to ensure project requirements are met and delivered on time.
• Defined and managed project scope and backlogs, tracked /prioritized issues and new requirements, working in coordination with BTS, dev teams, and QA teams.
• Coordinated the project phases and delivery of project objectives for 2-3 concurrent projects.
• Reviewed and updated project plans (Gantt charts) with effort estimates, timelines, and resource assignments.
• Executed and finalized projects according to milestones and deadlines, delivering projects within the committed timelines and budget.
• Planned and supported go-live/production cut-off activities at client locations to ensure successful project completion.
• Was responsible for the complete project lifecycle from inception to closure.
• Was responsible for providing written and verbal project communications, including weekly meetings and status reports, QA dashboards in Jira and project updates to stakeholders and teams.
• Conveyed risks, delays, impacts, timelines, and deliverables to PT as required.
• Collaborated with cross-functional team members/system owners to accomplish required tasks and provide project updates.
• Assisted BTS in gathering and reviewing business requirements and HLSD through working meetings with SME and stakeholders.
• Performed gap /impact analysis with dev teams and external vendors for the technical feasibility of developments and customizations/enhancements.
• Developed and implemented high-impact solutions for banking software in line with business requirements, international payment schemes, and interchange message and software product specifications utilizing both Waterfall and Agile practices.
• Integrated, tested, and documented code changes (PL/SQL, VB), delivering patches to clients.
• Configured and customized Issuer/Acquirer processing systems (TSYS Prime) to the specified business requirements directly within banks.
• Collected user requests, user stories, and created use cases and task flows.
• Performed quality reviews of HLD documentation to ensure compliance with scope and requirements.
• Maintained project documentation (VO, CR).
• Analyzed BTS specifications (FDN, PDP) and translated them into technical solutions.
• Created technical documentation (TDN, DD) and implementation reports as per project requirements for developments, post-implementation maintenance and handover to Service Desk.
• Created and provided release notes to ensure the transition of solutions to the production environment.
• Solved application (desktop, API) /server (Oracle, Informix) issues, and escalated to Core team, when appropriate, tracking and liaising between Core team, SME and client technical teams to ensure high- quality products adhering to schedule timelines.
• Supported certifications (EMV) with card schemes (Visa, Mastercard) and 3D Secure programs (Verified by Visa, Mastercard SecureCode).
• Provided technical support to client technical teams.
• Executed client training for new modules and related processes (bank cards /account operations).
• Defined and executed unit test cases for 15+ projects to ensure the quality of project deliverables prior to release to UAT/SIT.
• Assisted QA teams with test scope definition, test data preparation, and the QA process to ensure software quality and timely delivery, and improving average QA time by 10-20%.
• Assisted clients and external vendors with UAT/SIT, analyzed business requirements to develop and validate test cases.
• Solved testing issues, and performed RCA for incidents.
• Solved problems with internal Informix /Oracle databases as and when required. Technical Consultant
TSYS Card Tech (banking) - Moscow, Russia
October 2014 to December 2015
Change Delivery and Support
Senior Programmer Analyst
• Provided SME support and guidance to other team members on the technical aspects of data migration and system database structure to correctly map and transfer client data from legacy systems to TSYS systems.
• Assisted Compliance team in preparing and delivering the quarterly releases of payment scheme compliances based on the version of software product implemented.
• Provided L2, L3 support as per SLA, and application maintenance (web-based, desktop) standby support.
• Resolved client complaint issues with TSYS systems through email and over the phone and conducted follow-ups.
• Answered 5+ customer calls weekly, responding to questions, maintenance and enhancement requests.
• Evaluated potential solutions and made recommendations to solve problems, tracking and liaising between Core team, BTS and clients.
• Provided technical effort estimates and timelines.
• Solved 2+ application (web-based/desktop, API) /server (Oracle, Informix) production issues daily
(clearing and settlement rejects, non-compliance alerts, software errors/defects/ malfunctions) in client environments, and escalated issues, when necessary, tracking and liaising between internal Core team, SMEs and external Client’s technical teams, ensuring issue resolution in timely manner.
• Developed and deployed software patches to fix affected functional modules, and configuration scripts to enable/disable the requested functionality according to CR in live environments.
• Developed statistical and financial reports based on the data available in the live environment.
• Provided clients with TSYS technical documentation and user guides.
• Created and provided deployment /rollback instructions to ensure the transition of solutions to live environments.
• Created technical documentation (TDN), implementation reports, and release documents for post- implementation maintenance and handover to Service Desk.
• Created weekly status reports.
• Maintained PIDs (SON, SOW).
• Solved problems with internal Oracle databases as and when required. Technical PM (medium/large-sized projects > 50k)
TSYS Card Tech (fintech, banking) - Moscow, Russia October 2011 to September 2014
Delivery and Technology Services, Resource Mgmt. Office Senior Programmer Analyst/ DBA (ad-hoc)
• Managed the end-to-end delivery of 4 major data migration projects.
• Led distributed customer-facing PTs of up to 5 engineers (resource allocation, task planning, technical supervision, QA control and final delivery), ensuring project requirements and objectives are met and delivered on time.
• Collaborated with stakeholders to analyze and validate requirements, identify deliverables, set timelines and assign tasks.
• Assisted PM in planning, organizing, executing, and monitoring of system implementation/ rollout/ backout project activities (WBS) within the committed timelines and budgets.
• Managed development projects with specific focus on tasks, deliverables and due dates.
• Managed project scope and backlogs, tracked /prioritized issues and new requirements during the implementation.
• Planned and supported go-live/production cut-off activities at client locations.
• Coordinated the project phases and delivery of project objectives for 2-3 concurrent projects.
• Created weekly status reports to communicate implementation progress to all stakeholders.
• Collaborated with cross-functional team members/system owners to accomplish required tasks and provide project updates.
• Provided feedback to performance evaluations for team members.
• Created performance dashboards in Jira for tracking issues /resolutions to share updates with teams and stakeholders.
• Developed procedures (PL/SQL) for data migration projects to perform ELT on client data.
• Developed, planned and executed 4 data migrations from legacy systems to TSYS systems for card system upgrade projects at client locations.
• Developed reconciliation reports for data migrations to ensure client data consistency.
• Configured and deployed TSYS Issuer/Acquirer processing systems (ISO8583) according to specified requirements directly within banks.
• Validated and provided technical effort estimates and timelines for required changes.
• Performed deliverables /programming code reviews and quality assurance for accuracy and adherence to Coding Standards and client agreements.
• Reviewed programming code for errors, resolved 50+ bugs prior to product launch, improving software quality and end-user experience.
• Analyzed, replicated and solved 500+ various application (web-based/desktop, API) /server (Oracle) issues during the implementation process, and escalated issues to supporting technical teams, when necessary, tracking and liaising between the technical teams, SME and clients.
• Assisted with certifications (magstripe, EMV) with international card schemes (Visa, Mastercard) and 3DSecure programs (Verified by Visa, Mastercard SecureCode) validating the transfer of structured data, message formats, payment transaction cycles, and application integrity.
• Provided SME support and guidance to other team members in defining FR, system implementation, tracking and documentation as well as serving as their POC during implementation process.
• Analyzed BA specifications (workbooks, PDP) and translated them into technical solutions.
• Assisted BAs in validating business requirements and HLSD through working meetings with SMEs and stakeholders.
• Performed gap /impact analysis with dev teams and external vendors for the technical feasibility of developments and customizations/enhancements.
• Collected user requests, created use cases and task flows.
• Maintained project documentation (VO, CR).
• Assisted QA teams with test scope definition, test environment preparation, and the QA process, increasing the testing TAT by 10-20%.
• Assisted clients and external vendors with SIT /UAT, and validated and executed test cases at client locations.
• Solved software testing issues and performed RCA for incidents throughout the project lifecycle.
• Solved and addressed database-related issues in customer client/server environments (OLTP).
• Maintained internal Oracle databases for DTAP-streets: fixed issues, contacted database vendor for technical support.
Senior Programmer Analyst/ DBA
TSYS Card Tech (fintech, banking) - Moscow, Russia June 2008 to September 2011
Delivery and Technology Services
Senior Programmer Analyst/ DBA
• Developed and deployed high-impact technical solutions for core banking systems (TSYS Prime and Online products) in line with business requirements, international payment schemes, and interchange messages and software product specifications, utilizing Waterfall model.
• Designed, developed and executed ETL procedures (PL/SQL) for client data migrations from legacy systems to TSYS systems at client locations.
• Designed, developed, and executed reconciliation reports and test cases for data migrations to ensure client data are properly transferred to a new system and the system functions as per client expectations.
• Introduced and formalized new processes to execute data migrations for 2+m cards and 30+m of financial transactions on average.
• Performed certifications of TSYS card software (magstripe, EMV) with card schemes (Amex, Visa, Mastercard) by validating the transfer of structured data, message formats, payment transaction cycles, application integrity, and meeting PA-DSS compliance requirements.
• Developed PL/SQL scripts to translate configuration data between applications.
• Developed, modified, and debugged TSYS software (PL/SQL, VB, VB.NET).
• Designed and developed database objects (tables, views, triggers, jobs, procedures, packages, users) using ERD and Data Dictionaries.
• Operated DBMS to analyze and correct data, and ensured data integrity in the databases.
• Integrated, tested, and documented code changes, delivering patches to clients.
• Created and provided release notes to ensure the transition of solutions to the production environment.
• Performed and assisted clients with go-live/production cut-off activities at client locations.
• Identified, analyzed and solved 300+ various application (web-based/desktop) /server (Oracle, IIS) level issues in PL/SQL, VB and VB.NET, and escalated issues to support teams when necessary, tracking and liaising between technology teams, SMEs and clients.
• Created technical documentation (FDN, TDN) and implementation reports based on FR for developments, post-implementation maintenance, and handover to Service Desk.
• Reported on project results to senior management.
• Trained end-users in their working environment, performed individual knowledge transfers to client personnel for new system /upgrade implementations.
• Created diagrams (flowchart, Venn) based on clients requests to describe/explain software components, issues, data distribution, and business logic.
• Manipulated various data including confidential, financial and other business data.
• Provided technical support to client technical teams.
• Defined and executed unit test cases for 10+ projects to ensure the quality of software prior to release to UAT/SIT.
• Assisted QA teams with test cases definition, test data preparation in the test environment.
• Assisted clients and external vendors with SIT/ UAT activities execution, and validated and executed test cases at client locations.
• Drafted and validated test scripts and scenario execution flows for end-to-end test runs.
• Solved software testing issues and performed RCA for incidents throughout the project lifecycle.
• Solved and addressed database-related problems in customer client/ server environments (OLTP).
• Installed, patched and maintained on-premises Oracle databases for DTAP-streets used for projects’ purposes: fixed issues, monitored and optimized performance, backed up and restored data, when required.
WORK ENVIRONMENT
• multicultural and distributed organization
• internationally distributed/ dispersed teams
• SDLC, waterfall/ agile models (Kanban, Scrumban)
• E2E PM, DTAP-cycle, CI/CD
• small/large-scale client-side project implementations
• CFTs/autonomously
• multiple TSYS product versions and modules
SKILLS
• Programming: PL/SQL, SQL, Informix SPL, VB, Batch Script, Shell Script
• IDE: Toad for Oracle, PLSQL Developer, AGS Server Studio, VB6.0/Visual Studio 2013
• DBMS: Oracle 10g/11g/12c, RMAN, Oracle Streams, IBM Informix 12
• Database: OEM, Spotlight on Oracle, dBeaver, ESQL editor, Zabbix, Grafana
• Reports: SAP CrystalReports
• Web: IIS, VB.NET, SOAP/RESTful API, CSS, HTML
• File formats: CSV, XSD/ XML, WSDL, JSON
• VCS: TortoiseSVN, TortoiseGit
• Management: Atlassian Jira/Jira AWS/Confluence/Bamboo, GitHub, SharePoint
• Office: MS Office/ Project/ Visio/ Outlook, G Suite, Lotus Notes
• Network: VMware Horizon Suite, WinSCP, Putty, RDP, TeamViewer, AnyDesk
• Communication: Cisco Webex, Google Meet, Bomgar, Zoom, MS Teams
• OS: MS Windows, RHEL, IBM AIX
Senior Software Engineer
Tirotex Cotton factory (manufacturing, retail) - Tiraspol, Moldova August 2005 to March 2008
Technology Services - Application Systems Development Software Engineer Lead/ DBA
• Managed end-user facing teams of 3 to 5 engineers (task planning, QA control and final delivery).
• Participated in technical strategy and upcoming projects planning.
• Developed, implemented, deployed and maintained in-house software (OOP, full stack) at production lines.
• Defined technical design and reviewed previous solutions.
• Collected, analyzed and documented business requirements.
• Created and maintained technical documentation (BRD, FSD and Data Dictionary).
• Created end-user product documentation, instructions and user guides.
• Conducted group training sessions for new applications for end-users in their working environment.
• Installed and maintained (24/7 on call support) Oracle databases and Oracle-Informix replication instances.
• Performed monitoring and the optimization of database performance.
• Integrated software with/ reported on ERP Stock management module for branch warehouses.
• Worked on service/ change requests, tracked and prioritized work orders from end-users and production management.
• Coordinated and collaborated with technical support teams on project activities and daily application maintenance.
WORK ENVIRONMENT
• SDLC, waterfall and incremental models (Kanban)
• E2E PM, PDCA Cycle
• client-facing teams
• in-house project implementations
• support for multiple product versions
SKILLS
• Programming: PL/SQL, SQL, Informix SPL, Delphi, C++, Batch files
• IDE: Toad for Oracle, AGS Server Studio, Borland Delphi 7/ C++ Builder 6
• DBMS: Oracle 9i/10g, IBM Informix, Firebird
• Database: OEM, Erwin, PL/SQL Developer, Toad for Oracle
• Reports: FastReport
• VCS: Borland StarTeam
• Office: MS Office/ Visio
• Network: RDP, TeamViewer
• OS: MS Windows
• Web: IIS, HTML, CSS
Achievements in this job include development and full-cycle implementations of 6 in-house projects in different production facilities across the enterprise, which have
• Automated workplace processes.
• Increased the efficiency of manufacturing facilities.
• Influenced the development of in-house software. Education
Master's degree in Computer Science
Transnistrian State University (Accredited by WES Canada, ECA) - Tiraspol, Moldova September 2000 to September 2005
Skills
• SDLC
• Waterfall
• OOP
• Agile
• Business Requirements
• Jira
• Requirements Gathering
• User Interface (UI)
• SQL
• Git
• Web Services
• XML
• REST
• APIs
• Test Cases
• User Acceptance Testing
• Unit Testing
Contact this candidate