Customer Service Production Controller
Resume:
Curriculum-Vitae
Sandeep Kumar Das
C/O- Sudipta Oraon
Pandra, Near Shivam Apartment
Ranchi, Jharkhand-834005
Mob: 798*******, 801-***-****
E-Mail: *****.***********@**********.***
Career Objective
To Make A Place For Myself And Contribute Effectively To My Area Of Work In The Organization Where I Work In.
I Believe That A Positive Attitude, A Earning To Learn More And The Ability For Consistent Hard Work Will Prove To Be The Assets To The Organization.
Strengths
• Excellent Verbal, Influencing, Written and Presentation Skills.
• Organizational Skills: Ability To Coordinate Multiple Tasks With The Time Constrains.
• Ability To Work Independently, Handle Change And Demonstrate Flexibility.
• Ability to Use Power Point, Word, and Excel Effectively.
• Develops Effective Relationship With Business Partner: Identifies And Support Subject Matter Experts And Other Appropriate Resources Need For The Team To Complete Assigned Tasks And Removes Barrier To Group Performance.
Total Work Experience- 10.8 Years
Professional Synopsis
Worked With Allen Solly (ABFRL) as Store Manager from Dec 2019 to July 22
Responsibilities:
•• Handling the entire Store Operation including staffing and Scheduling
•• Ensuring the Best WOW customer Services at the store
•• Stock Inventory, Indenting & Replenishment
•• Sales Target Vs Achievement, KPIs
•• Handling Cash & Budget Expenses of the store
•• Ensure for Store VM & Marketing as per the Brand Standards
•• Providing Constant Training to Staff in areas of Customer service Loss & Prevention, Product knowledge, VM SOP Etc.
Worked With Skipper Furnishings Pvt Ltd as Area Sales Manager From March 2018 to Nov 2019.
Responsibilities:
•• Regular Store visits and ensure for achieving the monthly targets By Each Store.
•• Team Handling for 7 Stores
•• Data analysis of daily/Monthly sales report
•• Analyse Store growth and de-growth factors & improvement of sales
•• Drive Footfall to Generate Sales
•• Planning in Marketing BTL Activations and execution
•• New Store launch
•• Regular Market visits for institutional orders
•• Ensure for Store VM hygiene, Product display & Promo Check
•• Development of PR skills
Worked With Future Retail Ltd. as a Department Manager (Big Bazaar/FBB)
From May 2017 to Dec 2017.
Responsibilities: To Handle The Team Member Of Fashion Department And Schedule Their Roster For Daily Work Basis. Reporting To The All Category Manager For Display Implementation And New Offer For The Season. Maintain The Proper Display, Size Staging, Mannequin’s Setup, Window Display and Singes for Offer and Coordinate with the V.M. Generate the Sales Report and Maintain the ABV and Basket Size. Achieving The Sales Target Every Day And Getting The Proper Incentive With The Team Member By The Hard Work And Discipline.
Worked With Green Trends Pvt Ltd (A Cavin Kare Group Of Company) as a Store Manager/Outlet Manager From June 2015 To Dec 2016.
Responsibilities: To Handle The Store Operation. Generate The Daily Sales Revenue & Conversion And Achieving The Sales Target And A.B.V, Maintaining DSR, Customer Service & VM-Product Display. Maintain All Sop Rules And Maintain Hospitality By Disciplined. Handling 15 Staff By Shifting Time And Doing Marketing Activity Through B.T.L To Increase The Store Sale.
Worked With Peter England (Under The Madura Fashions Ltd.) Franchise of Isha Distribution Pvt Ltd. as a Store Manager From July 2014 to May 2015.
Responsibilities: To Handle The Store Operation. Generate The Daily Sales Revenue & Conversion And Achieving The Sales Target, Maintaining DSR, Customer Service & VM-Product Display Like Maintain The Colour Blocking, Sizing, Stock Replenishment, Window Display, Ect.
Worked With Madura Garments As a Sales Executive The Brand Of Louis Philippe From March 2013 to June 2014.
Responsibilities: To Maintain The All Colour Blocking, Sizing, Staging, Stock Counting, Sale And Exchange Problem, Generate The Daily Sales Report And Keep The Competitor Sales Track.
Worked With Shamk International Pvt Ltd Under The “Pantaloons And Shoppers Stop” As a Team Leader From Nov 2009 To March 2013.
Responsibilities: To Handle The Fragrance Section, Achieving The Sales Target, Stock Replenishments, Generate Daily Sales Reports, Exchanges, Stock Auditing And Handlings Etc.
Achievements: Awarded With Best Seller Of The Month. Earned The Knowledge Of Retail Operations. Achieved The Monthly Sales Target & Got Monthly Incentives. Built An Attitude Of '' I CAN''.
Worked with Mc Donald’s (Connaught Plaza Pvt Ltd.) As a Crew Member since Nov 2004 to Feb 2007.
• Responsibilities: To Maintain The Key Objectives Of Hygiene & Hospitality, Customer Service Maintain The FIFO & Product Quality; Follow The Theory Of Triple 'C', Stock Inventory, Customer Delight & Suggestive Sale.
• Achievements: Certified With Production Controller By Mc Donald’s & Also Certified With 'Crew Of The Month'& 'Star Crew Of The Year' Simultaneously.
Educational Qualifications
• Graduation B.A From CSJM University, Kanpur.
• Intermediate in Arts from JIEC, Jharkhand.
• High School Done From BSEB, Bihar.
Computer Skills
• Operating Skills: Windows 98, Windows 2000 Professional, Windows XP, Windows Vista, Window 7
• Packages: Ms Office and Other Utility Programs.
• Others: Internet, E-Mail Operations and Other PC Utilities.
Personnel Vitae
About Myself : I Have Creative And A Very Curious Mind With Talent For
Creativity. I Feel Confident In Any Given Situation and Can Work
Efficiently & Effectively.
Father's Name : Shri Sukumar Das
Date Of Birth : 02.02.1984
Marital Status : Married
Nationality : Indian
Gender : Male
Religion : Hindu
Hobbies : Singing & Watching Movies
Language Known : Hindi, English & Bengali
•• I Look Forward To A Personal Interview At The Earliest Opportunity When I Will Produce My Testimonials To Judge My Suitability For The Post Applied For.
•• I Herewith Submit A Resume Of My Qualifications Etc. For Your Kind Consideration And Favourable Response.
•• Thanking You With Anticipation, I Remain, Sir/Madame
Date (Sandeep Das)
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