Customer service, assistant manager, cashier, sales associate

KC

KIMBERLY COHICK

***.******@*****.*** 570-***-**** Scranton, PA 18519

Motivational and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Sales monitoring

Product and service knowledge

Staff training and development

Closing and contract negotiations

Time Management

Retail operations management

Training and development

Customer relations

Merchandising

Orientating and training

Retail Space Planning

Customer rapport

Courteous with Strong Service Mindset

Calm and Professional Under Pressure

Issue and Complaint Resolution

Building Customer Trust and Loyalty

Responding to Difficult Customers

Multitasking and Prioritization

Upselling Products and Services

Understanding Customer Needs

Creative Problem Solving

Efficient and Detail-Oriented

Customer Service

Store Maintenance

Retail Sales Customer Service

Problem-Solving Abilities

Adaptive Team Player

Quality Control

Turkey Hill Minit Markets Scranton, PA

Assistant Manager

01/2020 - 04/2021

Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Implemented training processes for newly hired employees. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Worked closely with customers to understand needs and resolve diverse issues.

Maintained current understanding of company offerings to better serve customers and team members.

Summary

Skills

Experience

Assisted in store opening by setting up of store, food and cash registers. Managed and motivated multiple employees.

Assisted with hiring of new employees by verifying references and prior employment.

Organized resources and minimized waste to protect company interests and complete projects on time.

Handled responsibilities successfully upon manager's absence. Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.

Worked closely with store manager to maintain day-to-day operations. Leveraged skills and expert policy knowledge to find solutions to issues and promote positive conflict resolution.

Assisted with divisional budget preparation and supported executives in managing incoming reports, letters and file archives. Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery.

Demonstrated leadership by making improvements to work processes and helping to train others.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Answered any calls per shift to assist with customer questions and concerns.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Upheld quality control policies and procedures to increase customer satisfaction.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Mentored new employees on procedures and policies to maximize team performance.

Trained new hires on products and services, best practices and protocols to reduce process gaps.

Regal Cinemas Dickson City, PA

Sales Associate

06/2019 - 01/2020

Collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Trained new team members in cash register operation, stock procedures and customer services.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Sold various products by explaining unique features and educating customers on proper application or usage.

Built and maintained relationships with peers and upper management to drive team success.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Answered product questions with up-to-date knowledge of sales and promotions.

Developed trusting relationships with customers by making personal connections.

Used technology resources to assist customers in locating and selecting items.

Met merchandise processing standards and maintained organized and accessible work area.

Engaged customers in friendly, professional dialogue to determine needs. Assisted teammates with sales-processing tasks to meet daily sales goals. Answered incoming telephone calls to provide store, products and services information.

Scranton health care Scranton, PA

Housekeeping and Laundry Attendant

11/2013 - 08/2014

Checked bathrooms, restocking towels, rugs and toiletries for residents. Removed trash from rooms and replaced liners to wastebaskets. Polished and sanitized floors, counters, bathtubs and window sills. Inspected each room for cleanliness, utilizing checklist to meet company standards.

Attended to all resident rooms by sweeping, mopping and vacuuming. Interacted pleasantly with residents and other staff when performing daily duties.

Furnished residents with clean linens and supplied rooms with toiletries. Maintained lobbies, resident rooms and halls, keeping safe environment for patrons.

Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Removed soiled linens and articles from rooms and delivered to laundry area.

Employed deep-cleaning techniques for areas in need of additional sanitation.

Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.

Washed and polished glass windows and doors to keep entryways clear and professional.

Mapped out daily cleaning work assignments by assessing vacant room roster.

Reported resident issues, safety and maintenance concerns immediately to supervisor.

Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.

Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.

Used disinfectant cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.

Laundered sheets and removed stains to restore linens to pristine condition.

Cleaned customer laundry according to care instructions for specific garments and articles of clothing.

Coached new housekeeping personnel by demonstrating approved cleaning procedures.

Followed established cleaning protocol and reduced per-room labor time while maintaining quality standards.

Assisted staff in extra help with residents.

Assisted transporting residents around the facility. Lakeland High School Jermyn, PA

High School Diploma

06/2010

Education and Training

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