Office Assistant Customer Service

Riza Tordillas Beso

Address: Sharjah Golf Club Accommodation Sharjah,UAE

Mobile #: 050*******

E-mail: **********@*****.***

Nationality: Filipino

Objective:

To seek a challenging position in a dynamic environment and with the organization and prove to be an asset for its effective functioning and be a team player for the achievement of organizational goals and its success Competencies:

• Well and good communication skills • Ability to work under pressure

• Computer literate • Problem solving

• Team Player • Highly organized

Education:

DICOMSEC

NIPSC, Iloilo Philippines

Work Experiences:

April.01,2020-Aug.31,2022

Sharjah Golf and Shooting Club

Al Nawras Hospitality

Sharjah, UAE

Office Assistant

• Responsible in handling clerical task in sales and planning department

• Receiving and greeting clients, suppliers, contractors and visitors offering hot and cold beverages

• Managing files, updating paperwork and other documents.

• Performing work related errands as requested such going to HR and other departments.

• Keep office and pantry area clean and tidy

Sept. 01, 2020 – April 01,2022

Sharjah Golf and Shooting Club

Al Nawras Hospitality

Sharjah, UAE

Banquet Waitress

• Serves food and beverages as per company standards.

• Clear tables, used plates, glasses and cutlery

• Handle guest inquiries in a courteous and official manner and report complaints and feedback to the supervisor

• Assign in weddings, corporate events, banquets and outdoor and outdoor catering events.

Jan.29, 2017 – Jan. 01, 2020

Mercure Grand Hotel (Accor)

Jebel Hafeet Al Ain, UAE

Waitress

• Present menus to the guest and answer questions about menu items, making recommendations upon request.

• Take order and serve food and beverage to the guest

• Check with the guest to ensure that they are enjoying their meals and take action to correct any problems

• Promptly respond to the guest request and complaints accordingly and professionally

• Maintain proper hygiene, checking expiry items, practice FIFO and keep well organized outlet area.

• Receiving ongoing and outgoing calls for restaurant reservations, bookings and promotions inquires

• Ensuring to provide excellent and quality service as per the standard operating procedure and for guest satisfaction.

• Contribute to met up and maximize the monthly revenue budget for the perspective outlet.

Jan.22, 2016 – Jan. 27, 2017

Abu Dhabi National Exhibition Company -ADNEC

Capital Hospitality

Abu Dhabi United Arab Emirates

Front of the House Team Member (FOH)

• Worked and assigned in various areas including Banquet, Conference, Corporate Meetings Weddings (Royal Wedding) and Stand catering in Exhibitions such as UMEX, ISNR, CITYSCAPE, CAR SHOW, INTERNATIONAL BOOK FAIR, AEROSPACE, WCA, SEHA, MEAC and Emirates Skills National Competition, Adihex, Adipec.

• Communicate effectively with guest, clients, organizers and other important individuals to ensure satisfaction in service and product.

• Handling services, set up, mise en plus and food tasting.

• Learn menu items and able to describe them appropriately to the guests.

• Check- in with guest to ensure everything is going well.

• Work with other servers and be a team player.

June 05, 2012 – September 03, 2014

United Hospitality Services

Doha, Qatar

Waitress

• Serve the customers/guests with quality foods and beverages prepared according to established standards.

• Maintain effective and efficient customer service at all times.

• Assisting event banqueting in hotels

• Assisting kitchen to prepare, checking the food quality for the daily operation

• Complying with and practice the company’s established Hygiene Policy Procedures especially in food and equipment . Handling and ensure that the environment is clean and organized at all

Training /Workshops:

Essential Food Safety Training (EFST)

Syscoms Al Ain, UAE

Valid to: 10/09/2022

Housekeeping Service/Food

And Beverage Services

Cebu Crown Regency Hotel

Cebu City, Philippines

November 12, 2013

Cebu R. Hotel

On-the-Job Training for Housekeeping Dept.

Cebu City, Philippines

January 10, 2011 – May 10, 2011

Housekeeping

Department of

Manpower

Development And

Placement

Cebu City, Philippines

September 27 –

December 17, 2010

• Birth Place: Pres. Roxas, Capiz Philippines

• Birth Date: June 10,1984

• Civil Status: Single

• Passport #: P6978209B

• Validity: June 13,2031

Contact this candidate