Customer Service Granite Falls
Resume:
JACKIE L. BOLDEN
PB BOX ***
RHODHISS, NC *****
****************@*****.***
Employment History
Assistant Manager
**/**** - **/**** **** Be Quick Stores Icard, NC
● Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
● Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
● Monitored sales activities to ensure that customers received satisfactory service and quality goods.
● Inventoried stock and reordered when inventory dropped to a specified level.
● Instructed staff on how to handle difficult and complicated sales. Customer Service Clerk/Representatives
06/2013 - 06/2014 Estes express lines Newton, NC
● Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Checked to ensure that appropriate changes were made to resolve customers' problems.
● Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
● Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Management, Managers, All Other
03/2004 - 06/2012 Sunrise Food & Gas 1901 US Highway 70 SW, Hickory, NC
● Prepared complex reports for employer.
● Reviewed correspondences.
● Educated/trained employee on their positions.
● Checked and replaced cash and receipt paper in ATM.
● Produced and managed all reports.
● Ensured customers were satisfied with services.
● Manage cash flow for entire store.
● Established a working relationship with venders,
● Made bank deposits. .
● Operated various office machines.
Education History
Issuing Institution Location Qualification Course of Study South Caldwell Granite Falls, NC High School Diploma General High School Curriculum
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