Construction Coordinator Customer Service
Resume:
Vivian T Valadez **** Strong St, Apt. #***
Riverside, CA 92501
Professional Summary:
I am a versatile, multi-tasked, and highly motivated person with demonstrated ability to lead and direct all aspects of administrative support and project coordination in order to focus on establishing team-building strategies that lead to the achievement of superior organizational results.
Strong points include:
• Extensive knowledge, skills and training through 25 years of work experience with the company.
• Ability to provide administrative support and project coordination to management team and staff.
• Demonstrated ability to work with customers, identifying needs and resolving customers issues to provide customer satisfaction.
• Exercise initiative, use good judgement and consistently placing highest emphasis on maintaining a high level of professionalism in a fast pace environment.
• Strong interpersonal skills while interacting with a wide variety of personnel.
• Effective conflict resolution and term building methods in order to maintain professional relationships with external vendors and internal clients.
• Excellent oral and written communication skills with the ability to comprehend and communicate concepts and ideas in a professional matter. Professional Experience:
Retired 03-01-14
Southern California Edison International
San Jacinto Local/Regional Logistics Department
Administrative Aide 3 09/02 to Present
• Perform a wide variety of administrative, clerical duties and phone coverage for the Logistics department scheduling process.
• Compose routine correspondence and handle confidential information.
• Work on numerous assignments simultaneously and ensure accuracy of work is still maintained.
• Experience maintaining schedules for crews daily by prioritizing customer commitment dates, customer service issues, while accommodating for customer driven rushes and creative resolutions.
• Scheduling of the 2 man crew utilizing click schedule and communicating via telephone with problems found out in the field via design and construction issues.
• Issue Same day or Next day meter order rushes using Access and Lotus notes.
• Proficient with the meter order process, gathering and analyzing meter orders and utilizing the MPT and Click Schedule to assign and process meter orders.
• Processing scheduled work order packages with all supported documents needed for jobs to be scheduled, assigned and completed in the field.
• Input outages, no test orders, switching procedures and overtime requests on line.
• Part of a track team that consist of one Construction Coordinator and 2 Contracted Field Inspectors. I support the Construction Coordinators by communicating via telephone and email to all internal and external customers, with project coordination on job requirements, the status on their projects, notifications of planned outages.
• Maintaining the Construction Coordinator’s calendar to schedule customer pre- construction meetings and trench and conduit inspections for ongoing projects.
• Check in Inspector and Field Work orders for Construction Coordinator’s
• Compile and track various spreadsheets with accurate information to maintain data for various projects, pending meter orders and assignments assigned to Construction Coordinator’s and their areas of responsibility.
• Maintain open communications with a wide variety of personnel such as Management, Operations, Public Affairs, Clerical, Planning, Tract, Meter Reading, Field Services, Prefab and Construction.
Redlands Service Center Planning Department
Administrative Aide 3 01/00 to 09/02
• In-depth knowledge of all aspects of planning, design, in relation to work order assembly, breakdown and distribution.
• Provided phone/walk-in support for management, planners and staff in the Design Construction and Public Affairs Departments.
• Organized and performed all administrative duties for the design organization.
• Prepared routine and confidential correspondence/reports for management.
• Assisted New Business Desk with inspections, meter spots, new meter sets, customer meetings utilizing CIS/CSS to issue and update orders.
• Proficient in the use of PC software application systems, MS Word, Excel, Power Point, E-mail, ATS & the company’s on-line systems.
• Ordered and maintained office supplies, business cards, stationery, cell phones, pagers, and reported problems.
• Sorted, prioritized and routed mail, maintained Lotus Notes distribution lists and appointment calendars for meeting notices.
• Prepared Meeting Agendas/Scheduled Conference Rooms and Calendars.
• Prepared Work order packages including all supporting documents (permits, JPA, contracts, invoices, easements, etc.
• Processed Ledger fees for the design organization.
• Processed the daily total of monies for accounts receivable and ledgers.
• Completed daily timesheets for the Field Support and Local Planning Department.
• Responsible for posting of the weekly duty report.
• Submitted Award per Q’s for the design organization.
• Issued ITREQ’s and ISSM’s.
Customer Communication Center
Customer Service Specialist 02/89 to 01/00
• Expert use of CIS & CSS to identify, analyze and provided excellent customer service in a professional and timely manner.
• Strong bi-lingual (Spanish) skills, assisted internal and external customers, and effectively built and maintained good customer relations.
• Processed routine and confidential information for residential and commercial customers.
• Responsible for staying abreast of new policies, procedures, pertinent information and training to further benefit my department goals.
• Proficient in the use of PC software application system.
• Achieved and exceeded my required standard of performance and contributed to our departmental and corporate goals in customer satisfaction.
• Identified common problems and submitted suggestions to improve processes. Education:
2002GED -Riverside Adult School - Riverside, CA.
1999 – Zephyr-Tech Inc. – Certificate of Completion of Tomorrow – Microsoft Windows, Microsoft Word, Excel, Power Point and Access with Speech Recognition.
Contact this candidate