Customer Service Data Entry

LANIE PRINCE

Munford, TN ***** 901-***-**** *************@***.***

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Supervised team of several staff members.

Collaborated with team of marketers in the development of new products. Completed 7 half marathons and several 5Ks with hours of intense training. Organized and led a Couch to 5K.

Encouraged members to donate toward the YMCA Annual campaign.. Raised $720 for the St. Jude Hero campaign.

Decision Making

Mentoring and Coaching

Interpersonal Skills

Delegating Work

Opening and Closing Procedures

Flexible Schedule

Staff Training and Onboarding

Energetic and Enthusiastic

Punctual and Reliable

Microsoft Office

Relationship Building

Verbal and Written Communication

Cash Handling

Quality Assurance

Payment Processing

Handling Customer Complaints

Process Improvements

Tech-Savvy

Equipment Troubleshooting

Maintaining Required Compliance

Shift Leader Manager, 07/2020 to Current

Happy Mexican Restaurant And Cantina – Memphis, TN Excelled in every store position and regularly backed up front-line staff. PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

Trained and mentored new employees to maximize team performance.

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Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities. Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Evaluated performance, adjusted strategies and maintained agile, sustainable operations. Kept employees operating productively and working on task to meet business and customer needs. Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team. Supervised employees and oversaw quality compliance with company standards for food and services. Adhered to company standards and compliance requirements for operations and cleanliness of areas. Exercised composure under pressure and in escalated customer service scenarios. Trained back-up associates and led crew members in managing operations of storefront. Coached crew members to optimize performance and motivate toward more efficient work. Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

Cooperated with coworkers to improve customer experience and manage storefront. Food and Beverage Associate, 06/2020 to 08/2020

Mirimichi Golf Course – Millington, TN

Maintained stock levels of cups, lids, straws and condiments throughout shift. Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements. Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.

Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.

Asked diners about meals to assess satisfaction and collect vital feedback to improve operations. Leveraged hand-held trays and buffet carts to serve food and beverage items to guests. Kept register accurate through correct billing, payment processing and cash management practices. Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.

Utilized POS system to receive and process food and beverage orders. Observed diners to respond to additional requests and determine when meal completed. Verified prepared food met standards for quality and quantity before serving to customers. Server, 01/2020 to 04/2020

Chilis's Bar And Grill – Millington, TN

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Checked identification for minimum age for sale of alcoholic beverages. Noted special patron requests and followed up with kitchen to confirm delivery. Used slow periods to restock supplies, ice, trays and delivery bags. Bussed and reset tables to keep dining room and work areas clean. Cultivated warm relationships with regular customers. Explained menu items and suggested appropriate options for food allergy concerns. Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales. Increased sales significantly by upselling higher-end products to customers. Kept register accurate through correct billing, payment processing and cash management practices. Worked with POS system to place orders, manage bills and handle complimentary items. Inspected dishes and utensils for cleanliness.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Printed dining checks with total due, collected payment and offered receipts to complete transactions. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Answered customers' questions, recommended items and recorded order information. Collected orders and relayed them to bartenders quickly and accurately. Supervised set up of banquet food stations and coordinated service to multiple dining areas. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

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Member Service Representative, 11/2015 to 01/2020

YMCA Of Memphis & The Mid-South – Millington, TN

Researched and rapidly resolved client conflicts to maintain key accounts. Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Followed up with customers regularly via phone and email to obtain payments and schedule services. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Assisted members with correcting account, service and system issues by educating on required forms and technical processes.

Resolved concerns with products or services to help with retention and drive sales. Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. Described product highlights and benefits to help guide purchasing decisions. Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.

Cross-trained and backed up other customer service managers. Surpassed sales goals through implementation of effective marketing strategies. Delivered prompt service to prioritize customer needs. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Implemented and developed customer service training processes. Exhibited high energy and professionalism when dealing with clients and staff. Investigated and resolved customer inquiries and complaints quickly. Promoted available products and services to customers during service, account management and order calls.

Trained staff on operating procedures and company services. Promptly responded to inquiries and requests from prospective customers. Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Communicated professionally with colleagues, freelancers and clients. Met customer call guidelines for service levels, handle time and productivity. Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Responded proactively and positively to rapid change. Investigated and resolved accounting, service and delivery concerns. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Trained new personnel regarding company operations, policies and services. Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Applied highly effective selling skills while properly engaging and presenting solutions to customers. Created and maintained detailed database to develop promotional sales. Provided ongoing guest service.

Sought ways to improve processes and services provided. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Recommended products to customers, thoroughly explaining details. Maintained up-to-date knowledge of product and service changes.

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High School Diploma : 05/2016

Brighton High School - Brighton, TN

Associate In Science : Pre-Medicine, 05/2019

Dyersburg State Community College - Dyersburg, TN

Bachelor Of Business Administration: Marketing

EDUCATION

University of Memphis - Memphis, TN

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