Michelle Ramoutar

Ph: 780-***-**** Email: adsixt@r.postjobfree.com

Career Objective

Seeking a permanent position which utilizes my customer service and administrative skills with opportunity for advancement.

Very open to learning new skills to any job position that I apply to.

Summary of Qualifications and Experience

Government certification in Registry Services, Alberta Health Care, Commissioner of Oaths (AMA), and CORES Level 1.

Learned various Government computer programs such as AS400, APPRES, Vital Statistics, JOIN.

Microsoft Office, Excel.

Strong attention to detail, and able to learn new skills quickly.

Experience in Accounts Receivables and Accounts Payables.

Work History

Find / Find Boutique (November 2018 to June 22, 2019)

Retail floor/warehouse (September 2016 to November 2016)

Processing Attendant/Warehouse (November 2016 to November 2018)

Informed the public about the mission of Find and Homeward Trust/Housing First Program.

Key holder of the Find Boutique. Cash in and cash out duties.

Helped create attractive vignettes with small furnishings and smaller products throughout the store.

Hosted a China dish pendant making class with my manager that generated $300 for the Housing First Program.

Wrote up packing slips for returned items back to the warehouse location.

Researched, and priced donated product.

Processed donations for damages and broken glass (Quality Control). Cleaned, priced and placed items out on the retail floor.

Was in charge of the art department, increased art department sales by $10,000 in the first quarter of the year 2018.

picked higher valued donations and put them aside for the Find Boutique store. Packed up items and wrote up the PO slips for the weekly shipments to the Find Boutique.

Helped warehouse manager receive bed, dresser, and vacuum orders and unload trucks. Moved furnishings by hand, dolly, or pallet jack.

Took furnishings off the retail floor to the warehouse and cross reference with the Housing First ‘pick’ form. Picked and added vacuums, televisions, and boxes of dishware to complete the ‘pick’ for delivery. Assembled dressers, tables, and chairs for ‘pick’ orders.

Kept a look out for hazards in warehouse and processing departments for I was a member of the safety committee.

Reception/Office Administration Support – Ply Gem (February 2014 to March 2016)

Answered and screened phone calls on a multi lined telephone system.

Sent, received and distributed mail and courier packages.

Data entry of service technician notes into AccuService.

Assisted the Operations manager with data entry of Returned Goods Acquisitions of inventory into Excel spread sheets.

Took the initiative to create electronic files of service documents. Created, organized, and maintained office hard copy Returned Goods Acquisition files.

Created files in Outlook for Edmonton and Calgary offices to keep track of important correspondence and special procedures.

Accounts Receivables

Received checks, and processed credit card and debit payments from clients.

Kept track of credit card authorization forms which coordinated with payments.

Cross referenced invoices being paid against the customer statements that were owed on account.

Entered daily payments received from clients/account holders into the Cash Receipts Voucher spread sheet and prepared the daily deposit.

Deposit of checks and monies at the bank daily.

Accounts Payables

Approached the Operations manager and proposed for myself to be cross trained in the Accounts Payables as a backup support for the office administrator. The Operations manager approved of my proposal.

Received, date stamped and coded invoices according to the department the service was provided for.

Matched invoices to the PO’s.

Registry and Membership Services – AMA (February 2012 to February 2014)

Certified Registry Clerk – Edmonton Registry Service (May 2011 to February 2012)

Registry Clerk – Beaumont Registries (October 2010 to March 2011)

Registration of renewals.

Driver License renewals, and re-class of driver licenses.

Exchanged out of province and out of country driver licenses.

Retrieved information for legal land descriptions in APRES program, such as ownership and liens on land as well as legal identities of company names.

Retrieved information of Out of province vehicle inspection requests, vehicle information reports, and driver abstracts.

Data entry of Vital Statistic certificates such as marriage, death, birth, marriage licenses and legal name change.

Filed annual returns for company owners.

Data entry of medical information and printed out Disability long or short term Plac Cards.

Responsible for keeping inventory of license plates, Government regulated documents, month and year tabs, Health Care forms.

filing of current fines, personal property documents, Cores documents (Annual returns, and documentation of new and existing companies), Vital Statistic documents, and Diver Abstracts.

Trained in AMA member services and updated client files in the computer system, took fees for member renewals, scheduled drivers training classes, and explained the benefits of AMA membership to new clients.

CNC Operator/Laborer – Horizon Machine and Design Ltd. (September 2007 to June 2010)

Ran CNC (computerized numeral controlled machine) lathes and mills.

Made sure that parts measured correctly according to the job drawing and specs.

De burred and buffed parts from sharp edges and surface markings on the material surface.

Counted inventory and filled orders.

Maintained machines coolant levels, oil levels, greased chucks, cleaned out vents and fans, and cleaned out machines during and after job runs.

Michael’s Canada (July 2006 to August 2007)

Assisted customers with product knowledge and assisted with product suggestions for customer projects.

Assisted with cashier duties when staff was limited or when cashiers needed more tills opened. Assisted with till floats.

Stocked and maintained products by department planogram and kept assigned department clean and tidy. Assisted with unloading trucks with new product in the warehouse. Sorted product to assigned department bays.

Provincial Traffic/Accounting Unit (Contract) – Law Courts Building (June 2003 to January 2004)

Organized and prepared large volumes of photo radar, violation, and regular tickets that came in as voluntary payments.

Received payments and matched public tickets to unit copy tickets, date stamped tickets and checks.

Recorded post-dated checks and prepared them for ring up.

Received large amounts of cash from the city police ‘drop box’, which contained paid warrants and bail monies.

Calculated and balanced payments received through the mail and City Police.

Searched for information on violators and checked for other outstanding warrants of violations on their file for the Edmonton City Police.

File Clerk (Contract) – Court of Queen’s Bench/Record’s Department (February 2003 to May 2003)

Delivered files to and from the Court of Queen’s Bench clerks to the filing room in the basement.

Responsible for placing files numerically in order and organizing them to the proper law categories.

Pulled important documentation for the Court of Queen’s Bench clerks from large files that required time to go through and returning documents back to the file in the correct order.

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