Customer Service Volunteer Services

Location:

Hilliard, OH

Posted:

September 11, 2022

Contact this candidate

Resume:

Jennifer Harris

************@*****.***

**** ********* **. ****: 614-***-****

Columbus OH 43204

Patient Care Technician

I am a detail-driven health care professional who supports nurses, doctors and other medical staff in caring for patients during hospital stays or other visits. I am a compassionate technician that observe, document and communicate the needs and concerns to medical staff while reporting any changes in status to the patient’s care team. I am committed to making my patients feel comfortable and cared for, which often requires me to provide emotional support and guidance to my patients during their hospital stay. I have been providing direct care within the workplace for over 15 years.

Patient Care Technician

Professional Competencies:

Self-motivated & organized, with a strong work ethic.

Strong writing & communication skills with extensive experience with Windows & MS Office products and intermediate knowledge in Excel.

Superior multi-tasking management skills which includes strong problem solving and decision-making skills.

Deep understanding of various healthcare rules and regulations.

PROFESSIONAL EXPERIENCE

October 2015- January 2018 PCCW Teleservices

Responsibilities: Provided friendly and efficient service via inbound and outbound calls and/or emails to all Airbnb host and guest. Addressed concerns and mediated disputes within their community through resourceful trouble shooting and research. Analyzed conflicts, identified root causes, and assisted parties in finding quick resolutions. Provided excellent customer service and support by answering questions, anticipating needs, and staying positive in the face of challenges.

Stayed up to date with and follow on-going process, product, and policy changes by attending continued training.

Ensured the privacy and security of confidentiality for their Guest and Host personal data. Performed clerical, data-entry, and customer service duties for company which included high call volumes, answering phones, resolving customer service/dispute issues.

May 2007- July 2008 Community Choices & Opportunities

Home Health Aide

Worked with doctors and nursing staff to ensure a quality care plan for each patient. Followed through to ensure the plan was implemented and completed. Cleaned homes, ran errands, prepared meals, and assisted in every area of my patient’s personal hygiene. Documented behaviors and administered medications daily. Helped clients maintain their independent living with personal care assistance. Providing basic patient care including bathing and feeding

April 2018- June 2018 Carrier Bridges/Godman Guild

Studies in medical terminology, reviewing vital signs, respirations and heart rate check

Obtaining certification in customer service skills. Preparing for scenarios in hospital settings for nurse’s assistant and environmental services

Participated in job shadowing at Grant Medical Center to observe/train in the following areas:

Vital signs, documenting in Care Connect, observing/practicing taking patient’ blood pressure and oral temperature, observing/practicing intentional rounds, and other duties of a nurse’s assistant.

Special Skills/Certifications

Basic Life Support Certification

Initial and Annual Compliance Education (ICE/ACE) Certification

ICE: OhioHealth Information Security and HIPAA Privacy Certification

ICE: Infection Control – A Certification

ACE/ICE: Safety and Emergency Preparedness Certification

Professional Reference

Monique Webber

Site Manager/Owner

Community Choices & Opportunities

614-***-****

Jesse Sivey