Data Entry Administrative Assistant
Resume:
Michelle Hinckley
Mesa, AZ *****
**************@*****.***
Work Experience
Second Language (ESL) Teacher
VIPKID
October 2017 to September 2021
Excellent Interpersonal Communication Skills
Cultural Awareness and an attitude of flexibility
Familiarity with English as a Second Language Best Practices The ability to guide and navigate interactive discussions with students and their parents. Ability to present clear learning outcomes, objectives and expectations. Title Clerk, Operations Support, and Customer Service Manager Drivetime Automotive Group, Inc.
September 2013 to December 2016
Keeping inventory of car titles, mailing checks to dealerships, processing mail, filing, answering phones, and operating office equipment
Handled the legal transfer of documents for the Department of Motor Vehicles
Checking the accuracy in all documents included with a car title Received from the auctions or other vendors
Maintain a positive atmosphere between customers, vendors and auction partners, while deescalating high risk scenarios for dealerships and customers
Provide support to stores while maintaining profitability by procuring documents and legal paperwork from vendors and/or customers
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Marketing Manager and Model
RideNow Powersports and Harley Davidson, Promotions July 2010 to May 2013
Gather and organize information to plan advertising campaigns. Direct and coordinate product research and development. Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments, and advertising agencies. Direct, motivate, and monitor the mobilization of a campaign team to advance campaign goals. Coordinate activities of departments, such as sales, graphic arts, media, finance, and research. Hand out samples or gifts, demonstrate products, and converse with children and adults while dressed in specific uniform.
,
Autism Paraprofessional
CHRYSALIS ACADEMY - Tempe, AZ
June 2012 to January 2013
Nonverbal children, ages 4-17.
CORE COMPETENCIES
• Classroom Supervision
• Skills Reinforcement
• Safety Monitoring
• Student Assessment
• Documentation Support
• Crises Intervention
SELECTED ACCOMPLISHMENTS
• Led a class of students with special needs for 5 days, in the absence of a lead teacher.
• Introduced the concept of utilizing activities to provide conceptual clarity
• Monitor student behavior within the classroom as indicated in the IEP plan.
• Assist the lead teacher in developing lesson plans according to the specification charted out in the school curriculum.
• Ensure that the classroom is safe and conducive to learning new concepts.
• Conduct student assessments and chart out causes of concern to ensure early intervention.
• Handle crises situations by ensuring student safety and wellbeing, in accordance with school protocols. Academic and Enrollment Advisor
University of Phoenix - Phoenix, AZ
September 2009 to December 2011
• Help students find scholarship resources outside of higher education institutions and government funding.
• Helped students on academic support with scheduling, career planning, setting priorities.
• Provided academic advising and counseling to undergraduate students to develop and follow a plan to fulfill their academic requirements.
• Provided academic advising and counseling to undergraduate students to develop and follow a plan to fulfill their academic requirements.
• Organize student engagement and career development events.
• Monitor student records and help students acquire their accommodations.
• Organized and corrected student records.
Education
Bachelor's in Psychology
University of Phoenix
Skills
• Training & Development
• Project Management
• Budgeting
• Account Management
• Presentation Skills
• Product Development
• Management
• Recruiting
• Team Management
• Procurement
• Marketing
• Logistics
• Order Entry
• Computer Networking
• Event Planning
• Purchasing
• Management
• Program management
• Program development
• Human resources
• Social media management
• Typing
• QuickBooks
• Research & Development
• Search Engine Optimization (SEO)
• Digital Marketing
• Live chat
• Customer support
• Office manager experience (4 years)
• administrative & business operations (10+ years)
• Academic advising
• Shipping & receiving
• Workforce management
• iOS
• Mac OS
Certifications and Licenses
TESOL
Assessments
Customer focus & orientation — Expert
December 2021
Responding to customer situations with sensitivity. Full results: Expert
Administrative assistant/receptionist — Expert
December 2021
Using basic scheduling and organizational skills in an office setting Full results: Expert
Data entry: Attention to detail — Highly Proficient May 2022
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Customer focus & orientation — Expert
May 2022
Responding to customer situations with sensitivity Full results: Expert
Administrative assistant/receptionist — Expert
December 2021
Using basic scheduling and organizational skills in an office setting Full results: Expert
Case management & social work — Highly Proficient
July 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Highly Proficient
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