Entry Clerk Data

CONTACT

Address : Salinas, CA *****

Phone : 831-***-****

Email : ******.***********@*****.***

SKILLS

• Vehicle Inspection

• Dispatch Procedures

• Service Requests

• Customer Experience

• Dispatcher Monitoring

• Service Vehicle Dispatch

• Customer Service Standards

• Driver Communications

• Clerical Support

PROFESSIONAL SUMMARY

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

WORK HISTORY

Dispatcher, 01/2022 to Current

Whitecap - Salinas, CA

Shipping Dispatcher, 07/2019 to 12/2021

Fresh Express - Salinas, CA

Intermodal Dispatcher, 01/2016 to 07/2018

Alliance Shippers - Salinas, CA

Responsible for ensuring that company owned/leased delivery vehicles are properly assigned, routed and tracked.

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• Major Tasks, Responsibilities, and Key Accountabilities

• Monitors the daily delivery schedule.

• Ensures that the invoice and load are correct prior to departure.

• Records all in and out times of vehicles

• Records availability status of vehicles.

• Systems used are Descartes and Oracle.

Compliance to SOP's, GMPs, Housekeeping, Safety, and all other FE policies. Communicate with Production, Scheduling, Purchasing, Transportation, Customer Service, and the rest of the FDC team on a regular basis

(conference calls, proactive communication and information sharing as needed

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• File and document maintenance.

Maintaining supplies and ordering as needed (includes office supplies, BOL's, templates, etc.

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Accurate data entry and file maintenance in PRMS. Following proper documentation procedures.

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• Ship confirmation of Customer orders.

Maintain and execute requests for trailer moves in YMS, yard management system and insure follow-up is done as needed for YMS alerts.

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• Compliance to Sarbanes-Oxley requirements.

Oversee VOICE Queue to disseminate work to all associates. Troubleshoot system issues to ensure work flow continues.

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• Responsible for order assignment QUE and truck check in. Communicate with customers, railroads, and trucking companies to schedule pick-ups and deliveries of containers and trailers

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• Track movement of containers to ensure on-time pick-up and delivery ASHLEY VELASQUEZ

Office Assistant/Data Entry Clerk, 09/2015 to 01/2016 Monterey Tax Collector - Salinas, CA

Resolve any service issues by clarifying the customer's requirements, determining the cause of the problem, choosing and communicating the best solution to resolve the problem, and following up to ensure resolution

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Prepare reports by collecting and analyzing customer / carrier information Qualifications

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• Excellent communication and customer service skills Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal

computers.

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Answer telephones, direct calls, and take messages. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

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Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

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Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

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Compile, copy, sort, and file records of office activities, business transactions, and other activities. Compute,

record, and proofread data and other information, such as records or reports.

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Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

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Review files, records, and other documents to obtain information to respond to requests.

Deliver messages and run errands.

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Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

Process and prepare documents, such as business or government forms and expense reports.

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EDUCATION

High School Diploma, 06/2004

North Salinas High School - Salinas, CA

Contact this candidate