Work From Home Customer Service Representative
Resume:
Tim **** Colonial J. Wirkus Pkwy #****
Gulf Shores, AL 36542
**********@*****.***
Academic University of Wisconsin-La Crosse
Background BS, Speech/Communication Studies
Experience Columbia Southern University
Orange Beach, Alabama
May, 2022 – Present
Desktop Support Technician
Duties:
• Provide computer support for employees of CSU
• Field trouble calls and provide help desk support in-person, by phone and by email
• Image computers for new and existing employees and on-site workstations
• Work trouble tickets
University of Iowa - Carver College of Medicine
Iowa City, Iowa
March, 2016 – April 8, 2022
IT Consultant
Duties:
• Provided computer and AV support for instructors, physicians and students
• Fielded trouble calls and provide helpdesk support in-person, by phone and by email
• Update software and images on college computers for which we were administrators
• Created user guides for use by different groups and skill levels TWVoiceguy
March, 2015 – Present
Owner / Voice Talent
Duties:
• I voice and edit audio scripts as a freelance side business. iHeart Media
Madison, Wisconsin
February, 2012 – February, 2015
Broadcast Engineer / IT Technician
Duties:
• Assisted in the maintenance of broadcast transmitter sites and ensure operation is within legal limits
• Assisted with maintaining studio and transmitter buildings, performing light repairs as necessary.
• Performed basic AC, cable and internet wiring
• Provided desktop and laptop computer support (software and hardware) as well as troubleshooting to local staff of 50+ users, including remote support using VNC clients
• Rebuilt/reconfigured computers as needed for all aspects of the radio station
• Provided training for new employees on Microsoft Office Suite, proprietary software, and all other IT functions
• Was on call 24/7
University of Wisconsin-Extension, Madison, Wisconsin Instructional Communications Systems
November, 1997- January, 2012
Senior Electronic Media Technician
Duties:
• Provided IT help desk support and troubleshooting to remote users and off-site technical support staff
• Operated the state’s video and audio-conferencing systems
• Performed video and audio recording of classes and live events using both analog and digital technologies
• Provided on-site technical support for both students and instructors, including audio/visual and Windows/Mac computer support within our conference center
• Performed live streaming of events using Media Site
• Trained and worked with student staff in the operations unit of ICS Additional Customer service skills
Skills Repair, upgrading and virus removal on PC and Apple computers Installation and maintenance of computer and electronic equipment Audio editing, mixing and audio/video recording
Light electrical, maintenance and low voltage wiring Excellent written and verbal communication
Cash handling and retail sales experience
*Personal references furnished upon request
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