Customer Service Representative
Resume:
Jacquell Lawrence
Houston, TX *****
****************@*****.***
Hardworking customer service representative bringing two years of experience meeting customers needs via phone roles. Skilled at listening to customers, meeting productivity targets, and maintaining current knowledge of company offerings. Offering empathy, reliability, and enthusiasm for satisfying customers.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center Agent
Conduent commercial solutions llc - Houston, TX
February 2020 to June 2022
• Answered sixty to eighty incoming calls a day, greet customer's while ensuring high level of customer service with minimal wait time.
• Verified customer's identity daily while comparing information to data stored in the system in order to ensure confidentiality & legal compliance.
• Addressed customer's need which include complex benefit questions, resolving issues, formulary premiums, status of prescription orders, and claim inquires.
• Determined appropriateness of overriding pharmacy claims edits and error messages.
• Provided a superior customer experience in order to build a loyal customer base. Direct Care Worker
Spetako care group - Houston, TX
November 2017 to February 2020
• Assisted clients's with daily living needs to maintain self-esteem and general wellness.
• Maintained clean personal areas and prepared healthy meals to support client's nutritional needs.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Documented vitals, behaviors and medication in client's medical records.
• Reported abnormalities or changes in client's healh to supervisor and case manager. Cahier/Customer Service
Super Target Store - Houston, TX
October 2014 to January 2016
• Operated cash register for cas, check, and credit card transaction with excellent accuracy levels.
• Educated customers about company promotions to increase sales.
• Helped customer's complete purchases, locate items, and join rewards programs.
• restocked and organized merchandise in front lanes.
• Maintained a clean organized workspace.
Caregiver
Girling Home Health Care - Bellaire, TX
September 2010 to December 2015
. Made appointments for client and accompanied them to them.
. Supported daily living activities by assisting hygiene, bath, and household chores.
. Arranged transportation for client to accompanied client to doctor's appointments or errands.
. Assisted client in taking care of herself by teaching her how to use canes or walks properly and safely.
. Planned, prepared, and serve meals or snacks that adhered to strict dietary guidelines. Education
Nurse Aide
Avalon medical career academy - Houston, TX
March 2015 to March 2015
GED
Marque learning center - Houston, TX
February 2013 to May 2014
Medical assistant
Everest Institute-Bissonnet - Houston, TX
March 2009 to May 2010
Skills
• Customer service
• Data Management
• team player
• strong communication and written skills
• Typing
• Conflict resolution
• CRM
• Good listening skills
• Quick learner
• Order fulfillment
• Self motivated
• Professional telephone demeanor
Certifications and Licenses
Medical Assistant
March 2009 to Present
Nurse Aide
March 2015 to Present
Life Insurance
December 2021 to December 2023
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