Customer Service Security Officer

Heather Edwards

***** ********** ****** ******* ** 32837

407-***-**** – ************@*****.***

OBJECTIVE

To better myself while learning and growing within the company.

EXPERIENCE

Holiday Inn Club Vacations

Club Counselor/Owner Services - August 2020/ Current

●Call center, Owner services. Answering high volume of calls for different resorts to create reservations or answer general questions. Call transfers and defusing high stress situations. Knowledge of multi line phone systems, Credit card readers, sales force, Microsoft, Etc.

Disney World

Merchandise Hostess – November 2018 / August 2020

●· Solving for YES! High level of Customer service. Register and floor stock. Cash handling, closing terminals. Opening and Closing procedures for the store. Knowledge of magic bands, as well as meal/snack plans. Knowledge of Disney parks as well as the resort. Receiving and processing merchandise shipments. Receiving and processing Package pick up.

Securitas

Security Officer - February 2018 / Present

●Access control into the site. Logging activity reports/ incident reports. Providing directions within the resort and surrounding areas. Answering multi-line phones and directing them to the appropriate department. Checking in guest who have arrived after hours. Keeping logs of guests and visitors who have entered, who is expected to visit and all suspicious activity. Working with the public. Excellent written and verbal communication with guests, co-workers, superiors and resort staff.

Discovery Cove

Photo Sales Clerk – May 2016 / September 2017

●Customer Service. Handling large sums of money, working knowledge of POS systems as well as the computer system. Working well with others, working with high volume of guests. Keeping the area clean and tidy. Making quick and fast decisions.

Super Target

Cashier - April 2012 / January 2015

●Customer service. Guest assistance. Cash handling, cleaning, re-stocking shelves, setting up displays, answering phones, operating the POS systems. Working with radios to communicate with other members of the staff throughout the store. Working with handheld POS to search inventory and aisle numbers of items.

Sea World Entertainment

Admissions Hostess – June 2011 / January 2012

●Customer Service, guest assistance, park greeter, Park directions, knowledge of the Orlando area to provide directions to restaurants, hotels, etc. Working with the turnstiles as well as the bag check. Always having a positive attitude no matter the situation. Being able to point out fraudulent tickets, the ability to think on your toes to solve a problem.

Maingate Transportation

Dispatcher (Onsite) – June 2008 / June 2011

●Keeping track of taxis as the load and unload. Calling over the radio for available taxis for certain locations. Answering multi line phones. Responding to dr5ivers, guests, and other employees. Multitasking. Keeping logs of daily activities from each car, van, and bus.

EDUCATION

Rieg’s Security – Class D license - February 2018

ITT-Technical Institute – AS Degree – Graduated w/honors 2014.

Paths@Teco – HS Diploma – Graduated 2003

REFERENCES

References available upon request

Contact this candidate