Business Analyst Scrum Master
Resume:
Abigail Loenichen
L: Links
http://www.linkedin.com/in/abigail-
loenichen-csm-cspo-745672237
E: **********@*****.***.***
PROFESSIONAL
SUMMARY
Highly dynamic, innovative and detail oriented professional seeking to apply my business analysis skills at your organization to add value to the team and help you deliver high quality software and highly optimized processes. With my expertise, enthusiasm, eagerness to learn and my ability to thrive in fast paced environments, I will be an asset to your organization. CORE & TECHNICAL SKILLS
•
• Requirement
Gathering
• Communication
skill
• Team
Collaboration
• Problem Solving
• Backlog
Grooming
• Negotiation &
Persuasion Skill
• User Story Creation /Epics
• Agile / Waterfall / Scrum /
SDLC
• UML & Process Flow Charts
• Jira / Confluence / Snagit
/Draw.io
• UAT/Functional Testing
• Workshop Facilitation
• Gap Analysis
• Technical Documentation
• Stakeholder Management
• Change Management
CAREER SUMMARY
Hadexx Solutions June 2019 - PRESENT
BUSINESS ANALYST
Outline: Facilitated the delivery of LMS platform and App implementation project, which included the deployment of several new technology solutions to increase client satisfaction and retention. Key Responsibilities:
• Leading the requirements gathering process and writing several business requirements documents with inputs from business users and team members.
• Identifying, researching, analyzing and documenting business processes through Use Cases, Sequence Diagrams, Flow charts including performing Gap analysis.
• Liaising with a cross-functional team including; the technical team, product owner, project team and software testers to ensure successful launch of client’s platform and App creation.
• Developing User Stories with Acceptance Criteria before communicating requirements and estimating user stories via story points with the Scrum Team.
• Pivotal in managing the product backlog within JIRA and leading reviews during daily stand-up meetings with the software developers
• Worked independently with user to define concepts and clarify Functional and non-Functional
• Facilitating Scrum meetings, Sprint Reviews, Retrospective reviews, Iteration planning sessions and Workshops; with a focus on promoting cross functional communication. Key Achievements:
• Increased user experience by 25% by successfully implementing the LMS platform and App creation.
• Strategically built and maintained key relationships with Directors, Product Owners, Project Managers, Third Party and Software Providers; contributed to 5% Senior Stakeholder buy ins. Geans Edges Technologies Sept 2017 – MAY 2019
BUSINESS ANALYST – WEB BUILD
Outline: Supported a website build project including integrating e-commerce marketing apps and social media links within the website as well as ensuring the website is functional and SEO optimized. Key Responsibilities:
• Conducted usability research and analysis to determine feasibility of the website functions and features; such as account management, payments, security, alerts and cross-product marketing.
• Performed requirements gathering by surveying past customers to understand their needs; wrote detailed user stories for the ordering and product catalogue workflow models using wireframes.
• Translated the business requirements into various functional documentation, Use Cases, interface mockups, flowcharts, and other process flows.
• Performed gap analysis and reviewed the process flow for the new platform and collaborated with the technical team in creating mock-ups in order to better understand the TO - BE process definition
• Collaborated with the user interface web designers to create screen layouts with emphasis on user friendliness, clarity and consistency with applications and standards.
• Created the technical documentation for integration points such as customer data, store data, product details and pricing.
• Participated in the testing process by verify QA test cases and executing test cases to ensure all requirements were met before launch.
• Ensured deliverables met business requirements and collaborated with developers to debug and solve identified functionality defects.
Key Achievement:
• Successfully assessed customer needs, mapped and designed the ecommerce solution, tracked web analytics, and evaluated marketing campaign results; contributed to a 45% revenue increase within 3 months of launch.
Platform Petroleum– PROCESS MANAGER FEB 2015 – JUNE 2017 EDUCATION & QUALIFICATIONS
• BSc. Industrial Chemistry, Enugu University
• Master's in Health Informatics, University of South Florida – Present Certifications / Licenses
• Certified Scrum Master (CSM)
• Certified Scrum Product Owner (CSPO)
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