Customer Service Patient Services

Mary Ann Green

Jacksonville, FL ***** 304-***-**** ************@*****.***

PHARMACIST

Experienced, highly motivated, detail-oriented Pharmacist with management and pharmaceutical experience. Specialize in customer service, retention, and relationship building. Advise individuals to ensure safe, qualitative, and cost-effective drug therapy. Model compliance with regulations and guidelines, while supporting organizational principles of ethics and integrity. Thrive in a fast-paced, highly stressful environment with the ability to prioritize competing tasks. Proficient in Rx Connect, Pioneer Rx, and QSI. CORE COMPETENCIES

Immunization Administration

Regulatory Compliance

Patient Services/Patient Relations

Exemplary Customer Service

Superior Time Management

Advising and Counseling

Relationship Building

Employee Engagement

Active Listening

Training and Development

Supervisory Skills

Process Improvement

KEY SKILLS ASSESSMENT & HIGHLIGHTS

Evaluate both new medication and class review based on efficacy, safety, unique value, and cost parameters using drug information skills.

Provide exemplary customer service to answer inquiries regarding medications, resolve issues, and establish strong customer rapport.

Process, fill, and evaluate prescriptions for completeness and therapeutic appropriateness.

Consistently follow regulations to ensure prescription process is compliant with all applicable laws.

Select appropriate product, label product with appropriate precautions, and provide proper packaging for storage and use.

Collaborate with healthcare providers to provide therapeutic recommendations for managing patients’ disease state and construct specific plans of care.

Comply with all pharmacy, federal, state, and local rules and regulations pertaining to pharmaceutical services.

Participate in community health fairs and offsite immunization clinics; administer 352 flu shots in 2016 including an offsite flu clinic.

Establish solid relationships with patients to promote loyalty and customer retention.

Counsel patients regarding medication administration and adverse side effects.

Received a letter of recognition from the Vice President of CVS for providing exemplary customer service. PROFESSIONAL EXPERIENCE

CVS, St. Augustine, FL – Clinical Staff Pharmacist 2008 – Present THE LTC GROUP, LLP, Jacksonville, FL – Consultant Pharmacist 2010 – 2011 CVS, MacClenny, FL – Pharmacist in Charge 2007 – 2008 FRUTH PHARMACY, Milton, WV – Staff Pharmacist 2002 – 2007 PHARMOR PHARMACY, Barboursville, WV – Pharmacy Manager 1992 – 2002 EDUCATION / CREDENTIALS

Consultant Pharmacist Degree, University of Florida, Gainesville, FL Bachelor of Science, Pharmacy, West Virginia University, Morgantown, WV APHA Immunization Certificate

Active Licensed Pharmacist: FL, WV, SC, TX, KY

Consultant Pharmacist License: FL

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