Customer Service Sales Manager
Resume:
Mohamad Al Aliwe
Area Manager Profile
**********@*****.*** • 510-***-****
San Jose, CA
Dynamic and resourceful professional with ability to oversee day-to-day operations of lower-level employees with emphasis on ensuring adherence to organizational guidelines. Capable of leading and managing cross-functional teams to drive sales and revenue growth. Ability to create strategic plans aligned with company objectives through collaboration of department leaders. Talent for partnering with management team to establish and maintain quality control standards. Competent in developing performance goals and targets to meet customer demand within assign area and ensure accuracy/quality. Articulate communicator and leader with talent for building strong relationships and inter-company communications to accomplish organizational goals. Areas of Expertise
Sales Optimization
Process Improvement
Time Management
Inventory Monitoring
Customer Service
Market Planning
Customer Retention
Relationships Building
Cross-Functional Collaboration
Professional Experience
Maamoun Alkhouli & Associates Legal Firm, Dubai, UAE 2019– 2022 Legal Researcher
Research, investigate, and resolve complex data work issues. Perform civil and criminal due diligence background checks on businesses and individuals, effectively communicating with clients regarding due diligence matters. Complete client requests for appropriate department. Utilize appropriate customer service skills and behaviors to effectively deal with clients.
Abdulla Al Suwaidi Advocates & Legal Consultants, Dubai, UAE 2018– 2019 Lawyer
Involved in preparing decisions, motions wills, and petitions to file in court. Acted as liaison among to facilitate attorneys, clients, healthcare providers, insurance carriers, and various law firms. Responded to phone calls, set up meetings, and acquired information from clients for case intake. Organized necessary reports by overseeing calendars and scheduling trials, conferences, and hearings. Suhail General Trading Co LLC, Dubai, UAE 2015– 2018 Sales Manager
Conducted market research and gathered data to improve project efficiency. Recorded potential customer information in company’s database. Enabled numerous sales business and development projects to achieve designated goals. Identified and led customers through sales funnel, from initial identification to purchase completion. Developed and tracked client lead lists, customizing sales presentations to customers' business goals.
● Recognized for possessing solid business development expertise and attracting clients to enhance business productivity.
● Executed robust plans for each networking engagement to acquire key targets and conversation points. Page 2 2
Abi Middle East Contracting & Engineering Company, Dubai, UAE 2010- 2014 Public Relations Office (PRO)
Prepared files and created and maintained both paper and electronic filing systems in accordance with firm policy and guidelines for recordkeeping. Responded to questions from individuals in the public, journalists, and affiliated groups. Articulated facts about organization to outside world and communicated public sentiments to organization. Contributed to creation of organizational policies and procedures to avoid violations of employment laws and basic human rights. Collected and submitted government applications and processed legal documents in timely. Enabled new hires to comply with UAE standards by processing work permits, visas, and medical exams.
● Created and handled legal documents for Ministry of Economics, Ministry of Finance, Customs, Court, Chamber of Commerce, Traffic Department, and Municipality.
● Managed internal and external customer disputes about working style, service, and product without affecting the company's brand.
● Updated business and trade licenses, following government permissions and permits to prevent infractions. Additional Experience
Public Relations Office (PRO), Dubai Gulf General Contracting, Dubai Education
Bachelor of Law
University of Ajman, UAE
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