Customer Service Care Representative
Resume:
Cynthia Petito
Middletown, NY *****
*********@*****.***
Objective
Customer Care Representative with over 15 years experience of strong customer service skills, call center phone team and sales coordinator supporting district sales team. Provide product information successfully by taking initiative to become knowledgeable in the product and abe to use this expertise to provide top customer service care. Passionate about providing stellar performance leading to nomination and achieving the Customer Quality Award within my district.
Experience
April 2014 - PRESENT
OUBoces, Goshen, - Paraeducator/1:1
●Responsible for using my experience and expertise in training new teacher and 1:1 staff in newly opened kindergarten class. Creating, managing and updating all new materials, ordering tools needed for start up and all functions in class and program management.
●Work daily on academic growth, varying by student IEP goals.
●Managing, studying and documenting specific student behaviors in classroom.
July 2012- April 2014
Crystal Run Healthcare, Middletown, NY - Phone Team
●Answer busy incoming calls and schedule all specialized doctor appointments.
●Learn intense double monitor computer system, schedule appointments, refill presc.
●Provide top customer service care to patients with my expertise and compassion,
Sept 1992 - Oct 2002
American Express
●Responsible for managing and maintaining client base. Troubleshoot customers' POS system issues and inquiries. Signing new customers and businesses for the Corporate Purchasing Card.
●Administrative and strong customer service assisting and supporting district and customers.
●Successfully work remotely in a home office setting.
Education 1983
Lodi High School - Graduate - Lodi, NJ Business
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