Customer Service Guest Services
Resume:
SHOUA THAO **** E Garland Ave
Fresno, CA *****
Chinese9090@hotmai
l.com
EXPERIENCE
Carl’s Jr, Fresno, CA 93710 — Shift Leader
APRIL 2016 - PRESENT
-Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
-Supervised employees and oversaw quality compliance with company standards for food and services.
-Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Brownie’s Bakery, Fresno, CA 93722 — Packaging
MAY 2016 - SEPTEMBER 2017
-Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
-Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
-Monitored team work performance and elevated production or personnel issues to management.
United Rotary Brush, Lenexa, KS 66219 — Brush Maker JUNE 2014 - JANUARY 2015
-Maintained production and processing equipment in clean states and good working order to optimize performance.
-Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
-Inspected finished products for quality and adherence to customer specifications.
SKILLS
-Team Oversight
-Conflict Resolution
-Sales
-Guest Services
-Health and Safety
Standards
-Bilingual (Hmong)
EDUCATION
Hoover High,
5550 N First St,
Fresno, CA 93710
— GED
JUNE 2008
Table Mountain Casino, Fresno, CA 93626 — Server
APRIL 2010 - JANUARY 2014
-Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
-Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
-Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
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