SHOUA THAO **** E Garland Ave

Fresno, CA *****

559-***-****

Chinese9090@hotmai

l.com

EXPERIENCE

Carl’s Jr, Fresno, CA 93710 — Shift Leader

APRIL 2016 - PRESENT

-Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

-Supervised employees and oversaw quality compliance with company standards for food and services.

-Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.

Brownie’s Bakery, Fresno, CA 93722 — Packaging

MAY 2016 - SEPTEMBER 2017

-Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.

-Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.

-Monitored team work performance and elevated production or personnel issues to management.

United Rotary Brush, Lenexa, KS 66219 — Brush Maker JUNE 2014 - JANUARY 2015

-Maintained production and processing equipment in clean states and good working order to optimize performance.

-Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.

-Inspected finished products for quality and adherence to customer specifications.

SKILLS

-Team Oversight

-Conflict Resolution

-Sales

-Guest Services

-Health and Safety

Standards

-Bilingual (Hmong)

EDUCATION

Hoover High,

5550 N First St,

Fresno, CA 93710

— GED

JUNE 2008

Table Mountain Casino, Fresno, CA 93626 — Server

APRIL 2010 - JANUARY 2014

-Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

-Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

-Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

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