Tiffany Clifton
Charlotte, NC *****
***********@*****.***
High-energy professional with a background in customer service well-suited to the position of Call Center Representative. The objective is to make customers feel comfortable and de-escalating tense situations.
Work Experience
Housekeeper
mckibbon hospitality
December 2021 to Present
Provide satisfactory cleaning for hotel guest and prepare rooms for check-ins. Room Inspector
oto delevopment
August 2020 to November 2021
Inspected rooms for satisfactory condition for guest to check in Supervise staff during daily operations
Maintain inventory onsite of properties and warehouse qA Manager
carolina cleaning solutions
June 2017 to January 2019
Assisted customers in choosing purchases and answered questions regarding residential cleanings Maintain inventory on file
Perform payroll and time efficiently
Recreation Assistant
mecklenburg county
January 2012 to May 2015
Answer high volume calls, replied to emails and sent/receive faxes Strong skills to manage customer service, data entry Liaise with cross-functional teams in support of customer needs Education
High school diploma
West Charlotte High School - Charlotte, NC
August 1997 to June 2000
Skills
• Typing [40] wpm
Professional Telephone Voice
Documentation and reporting
Microsoft Word
Microsoft Exel
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
• Data Entry
• Cleaning Experience
• Supervising Experience
• Residential Cleaning
• Quality Assurance
• Commercial Cleaning
• Administrative Experience
• Microsoft Outlook
• Office Management
• Customer Service