Customer Service Barista
Resume:
C
Kristi Conaway
*****************@*****.***
Gretna, LA 70056
SUMMARY
Hardworking and reliable Barista with strong ability in speed and accuracy. Highly organized, diligent, detail oriented proactive and punctual with team-oriented mentality.
Recognizing the importance of customer service as well as customer satisfaction.
Never hesitate to go the the extra mile in every area of my job.
Paying attention to my co-workers body language and attitude throughout each shift; recognizing when they may need a few minutes to regroup.
Offering positive reinforcement to my co-workers each day.
Keeping a joyful, positive attitude, motivating our team as much as I can.
SKILLS
Coffee grinding
Espresso machine operations
Inventory management
Supplier management
Friendly, positive attitude
Reliable & trustworthy
Decision-making
Diverse beverage knowledge
EXPERIENCE
Barista Shift Manager
New Orleans, LA
Pontilly Coffee / Feb 2022 to Sep 2022
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
Weighed, grounded and packed coffee to prepare customer orders.
Checked temperatures of freezers, refrigerators and heating equipment.
Arranged merchandise and built eye-catching displays to increase sales.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Resolved problems or concerns to satisfaction of involved parties.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Delagated chores daily, per shift.
Doing a "walk through" at shift change and throughout the shift.
Making a point to get to know our customers on a first name basis
EDUCATION AND TRAINING
High School Diploma
West Jefferson High School May 1989
Harvey, LA
Some College (No Degree): Business Management
Delgado Community College
New Orleans, LA
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