Office Manager Executive Assistant
Resume:
HELEN ANNETTE COTTO
Bronx, New York 10461
917-***-**** **********@*****.***
OBJECTIVE:
A highly skilled, talented and knowledgeable medical office manager with diverse experience in contriving, organizing, guiding and monitoring services of health centers. Seeking a challenging position as medical office manager to utilize my skills and proficiency in a renowned health organization.
Professional strengths:
●Possess over twenty years of professional experience in the mentioned field
●In-depth knowledge of medical terminologies, medical laws and ethics
●Possess excellent verbal and written communication skills
●Good organizational and management skills
●Knowledge of basic operating systems like Microsoft word, Excel, PowerPoint and the internet
●Ability to assess and implement new medical projects
●Familiar with the practice of marketing, appointment reminder service and direct mailings
●Positive, flexible and ability to handle patients with care and concern
●Goal oriented and ability to accomplish tasks within limited time
●In-depth knowledge of administrative tasks and procedures
EMPLOYMENT
Grand Street Wellness
Physical Therapy
Medical Office Manager
August 15th, 2022 - Present
●Hire and train administrative staff
●Monitor and evaluate staff performance
●manage insurance insurance contracts and ensure compliance with contracts
●keep track of equipment and manage inventory
●ensure patient records are current and accurate
●oversee registration of patients
●communicate with patients regarding inquiries and complaints
Urban Health Plan, Inc.
Bella Vista Community Health Center & Bella Community Health Center
June 19th 2017 – August 5th, 2022
Assistant to Administrator to the Associate Vice President Health Center
●Supporting the operational performance of the satellites in collaboration with other site directors by using Patient Centered Medical Home (PCMH) model of care.
●Perform monthly surveys with support of the site directors of the facility to assure that established policies and procedures are being implemented and followed with report’s and or findings to the AVP/sr. Administrator
●Identify and report daily operational issues including but not limited to staff and/or provider coverage and equipment malfunction.
●Provide vacation, sick and rotating coverage for satellites.
●Ensure that patient flow of the clinics
●Liaison person between, IT, Medical Affairs, Human Resource, and Payroll
MEDICAL ASSOCIATES OF SOUTH FLORIDA, LLC 230 PARK STREET MIAMI SPRINGS, FL. 33166
April 6, 2015 – May 5, 2017
Office Manager
●Handled medical administrative tasks like purchasing, scheduling, payroll, licensure and HIPAA compliance
●Collaborates with medical practitioners to ensure proper maintenance of up-to-date medical certifications
●Worked with Medical Director and Departmental Heads to evaluate systems and processes to ensure effective medical service
●Handled the tasks of preparing agendas and organize meetings under the instructions of Medical Director
●Responsible for hiring, training and conducting counseling and coaching
●Evaluates the performance of administrative staff
●Handled the responsibility of generating innovative plans and implementing the same
●Worked with medical officer for solving critical issues
KINGS HARBOR MULTICARE CENTER
March 8, 2005-March 30, 2015
Office Manager & Medicaid Coordinator
●Interviews, residents and families and other agency personnel to obtain relevant information regarding the admission for all residents.
●Compile all pertinent medical and psychosocial information on applicants for admission.
●Maintain Log for all referrals for admission.
●Interacts with referring facilities to obtain application information and to arrange for the admissions to the facility.
●Arrange and execute pre-admission interview and facility tours.
●Notify all disciplines of admission and discharge of residents.
●Process admission of resident to the facility.
●Directly supervises assigned staff which includes but is not limited to, participating in orientation, manage staff performance in relation to the position's standards, and monitor time and attendance.
●Exercise good independent judgment and discretion in effectively managing assigned staff by, but not limited to conducting performance appraisals, corrective disciplinary staff’s status of employment.
●Acts as the liaison with all in-house medical consultants.
●Implement policies and procedures for production of documents, work flow, filing, ordering supplies, records maintenance, and other clerical services.
●Check trips to ensure escorts/CNA with approved agencies and Kings Harbor staffing dept. for off-site trips and in-house clinics.
NORTH GENERAL HOSPITAL, NY, NY. 10035
December 8, 2003-March 5, 2005
Credentials Executive Assistant
●Provide administrative support for the Director of Professional Affairs Office in the following: Preparation and follow-up of Credentialing for all Medical Providers.
●Maintain credentialing/re-credentialing for all staff physicians.
●Maintain all medical/professional credential and Performance Improvement files, departmental minutes, and minutes of all Medical Staff Committees. Prepare letters, correspondence, memos, notices, and reports involving the Medical Staff.
EDUCATION
St. John’s University, Bachelor of Science
LANGUAGES
Fluent in both English and Spanish
SKILLS
EMR- EPIC, ECW and EMD, Microsoft Suite, Outlook
REFERENCES FURNISH UPON REQUEST
Contact this candidate