Customer Service Location Manager
Resume:
Matthew Fortson
High standard driven leader
Lithonia, GA 30058
***************@*****.***
My expertise includes overseeing the overall operations of a company working to generate better focused business practices and meet business objectives. Major duties I intend to implement involves managing staff and budgets, formulating policies, improving administration processes, employing marketing strategies, and monitoring and motivating staff. To succeed as a as a manager, I bring strong and analytical abilities, excellent communication skills, and a problem-solving aptitude. Someone who is a service focused manager dedicated to giving every customer positive experience to promote loyalty and repeat business.
Work Experience
Co-Manager/Assistant location manager
Cornerstone Parking Group, For Emory Medical - Atlanta, GA April 2022 to Present
Responsibilities:
Team Orientation, Leadership & Excellence
• Promote a team environment that delivers quality service to all internal & external customers in a manner that professionally represents Cornerstone.
• Work with Location Manager to develop a team of leadership personnel.
• Create, communicate and reinforce leadership and staff expectations.
• Practice and promote “hands-on” leadership, coaching through MBWA (Management By Walking Around), lead by example and “Servant Leadership.”
• Develop and communicate plan of action for each day for the valet, ambassadors, cashiers and maintenance teams.
• Demonstrate and live out Cornerstone’s mission to be the trusted extension of our client, and our core values of Integrity, Passion, Teamwork, and Excellence. Recruiting, Staffing & Training
• Assist Location Manager with interviewing candidates and onboarding. Conduct New Employee Orientation.
• Work with HR to ensure compliance and consistent hiring and on-boarding practices.
• Design, deliver, document and maintain an appropriate training platform for all on-site Cornerstone team personnel.
Operations & Integrity
• Work with Location Manager to design safe and efficient operating plans for each operating division.
• Create and maintain operations manuals for each point of service/sale.
• Ensure all operations deliver a professional image and service to all customers.
• Determine and maintain inventory supply levels.
Client Relations & Development
• Develop strong professional and working relationships with all clients that results in operational effectiveness and new business opportunities.
• Assist Location Manager in creating monthly operational reviews for client to create a forum for communication and relationship building.
Human Resources
• Assist Location Manager with timecards, scheduling, wage changes, and other payroll related items.
• Assist Location Manager with employee promotions, disciplines, and terminations.
• Work with Location Manager and HR on Work Comp, FMLA, LOA, and other employee related items. Founder and CEO
Fortwaymarketing - Atlanta, GA
June 2020 to Present
As my role as chief executive, it’s my job to work along other businesses/small company’s to help gauge their customer market reach. I help to determine there weaknesses and come up with fresh, innovative ideas to promote the company market strategy and bottom lines. I’ve worked with fast food chained local restaurants and formulated some ads for there campaigns. Assistant Manager
Ross Dress For Less - Stone Mountain, GA
October 2021 to July 2022
Responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. ensuring proper merchandise presentation, and maintaining a clean work area at all times. Responsible for executing and supervising Company operational processes as needed.
• Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Responsible for receiving merchandise truck when needed.
• Processes all merchandise with a sense of urgency.
• Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
• Responsible for cleanliness and organization of all Stockrooms.
• Helps deliver and place merchandise on sales floor when all merchandise is processed.
• Responsible for ensuring any back-stock is secured and processed to Company policy.
• Responsible for merchandising of department including the back stock.
• Responsible for the reduction of loss due to damage.
• Ensures compliance to the monthly presentation guidelines in assigned area.
• Responsible for floor moves and signing including promotional signing as needed.
• Responsible for re-wraps as needed.
Monitoring Security Specialist/part time
Vivint alarm security - Wfh/based Utah
October 2020 to November 2021
Ensured customers safety and configure troubleshooting/ technical issues involving vivint company’s devices. Providing excellent, helpful customer support to any essential needs, relating to customer’s alarm products. Calling /going over security measures to guarantee customers home was not breached and secured.
Area Director assistant
Swisspirt cargo international - Atlanta, GA
November 2020 to October 2021
Facilitate shipments of goods through airline, shipping, train, and trucking terminals and docks. ensuring that shipments are picked up and delivered on time. Confirming the completion of paperwork. Making sure fees were collected, For international shipments. preparing and verifying customs and tariff forms. Supervisor
Quickrete - Lithonia, GA
May 2018 to November 2020
Responsibilities: facilitating and supervising High speed packaging, basic labor duties, housekeeping of the production area and some heavy lifting of the product. Motivating and encouraging team workers to meet daily metrics goals,efficiently while working in a safe and timely manner. Going over paper works in regards to inventory count, as well as metric scaling. Evaluating employees performances. Coming up with different methods and solutions to mitigate error within our department. Managing work schedules within our department to ensure there were enough bodies for each shift for production.Demonstrating superior conflict resolution skills
Shift Supervisor
Kroger - Lithonia, GA
March 2016 to May 2018
Responsibilities: Assist customers at checkout, build attractive displays. oversee cashiers, baggers, and other employees within the checkout area the store. Ensure that excellent customer service is provided to customers.
Often administer training to employees.
Education
Associate degree in Computer Information Systems
Central Georgia technical college - Macon, GA
August 2016 to May 2018
diploma in Business management
Central Georgia technical college
August 2016 to May 2018
High school diploma or GED
Skills
• Insurance Sales
• Sales Support
• Business Development
• Budgeting
• Account Management
• Analysis skills
• Customer service
• English
• Employee Evaluation
• Conflict Management
• Guest services
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