Kimberly Burns

Elgin, SC *****

803-***-**** adsisq@r.postjobfree.com Online Digital Resume

Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills

Accident Investigation

Statistical Data Analysis

Performance Management Systems

Health and Safety Programs

Regulatory Compliance

Problem Solving

Staff Development and Training

Decision Making

Handling Customer Complaints

Recruitment and Hiring

Microsoft Office Suite

Accounts Payable and Receivable

Work History

08/2006 to Current

Senior Recruiting Manager

Staffmark And Columbia Healthcare Services – Columbia, SC

Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.

Worked with recruiting teams and human resources representatives to accomplish hiring objectives.

Developed lists of qualified candidates for corporate hiring managers.

Managed recruitment team and educated and mentored new advisors.

Streamlined recruiting processes for entire team.

Adhered to corporate branding requirements when filling positions.

Briefed new hires on essential job information, such as company policies, employment benefits and job duties.

Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.

Coordinated ongoing technical training and personal development classes for staff members.

Worked as effective team member while contributing to local and regional HR projects.

Manage 84+ Case Managers and paperwork as required by SCDHHS

07/2017 to 02/2022

Children's Ministry Director

Trinity United Methodist Church – Blythewood, SC

Recruited and trained volunteers and staff in care of children and facility procedures.

Created and maintained safe and nurturing environment for children.

Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.

Supervised children from ages 3 years to 12 years.

Worked with staff members to develop lesson plans and special events for children.

Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.

Offered individual attention for children dealing with learning, emotional or home problems.

Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.

Prepared, coordinated and distributed information about yearly schedule of activities and classes.

Kept program children safe and secure at all times with proactive monitoring strategies.

Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.

12/2000 to 07/2006

Preschool Lead Teacher

KinderCare Learning Centers – Muncie, IN

Planned and prepared activities for infant- school age students.

Provided open and loving environment where children direct learning process.

Administered assessments for each child and tracked results.

Completed documentation on individual children and teachers for recordkeeping.

Monitored students' academic, social and emotional progress and recorded in individual files.

Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.

Reviewed facility environment, removed concerns and optimized for children's safety.

Sanitized toys and play equipment each day to maintain safety and cleanliness.

Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Gave one-on-one attention to children while maintaining overall focus on entire group.

Policy/Procedure Manager

Kindermusic and Spanish Instructor "Muzzy"

04/2000 to 12/2000

Assistant Director

KinderCare Learning Centers – Okemos, MI

Worked closely with manager to provide effective assistance for specific aspects of business operation.

Trained and mentored new employees on industry practices and business operations.

Worked with team leaders to arrange schedules based on production requirements and available resources.

Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Oversaw purchasing and organization of supplies and curriculum inventory.

Oversaw business calendar of events and scheduled key initiatives.

Directed financial operations and administered budgets.

Infant Caregiver and Acting DIrector during Director's medical leave

11/1996 to 08/2000

Bridal Associate

Bridal Suite – Howell, MI

Worked varied hours, days, nights and weekends as business needs dictate.

Managed customer relations and customer service through daily communication and interaction.

Maximized customer interactions by promptly identifying needs and wants.

Increased customer satisfaction significantly within department.

Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Mentored and coached other team members to meet daily sales goals.

Educated new hires on company policies and procedures by designing and developing training program.

11/1998 to 04/2000

Lead Teacher

Teddy Bear's Playhouse – Brighton, MI

Planned and implemented different daily activities to enhance overall development and growth of every student.

Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.

Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Conferred with parents about student progress to boost family involvement and enhance student support.

Organized rooms in line with current educational thinking to maximize educational opportunities for students.

Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.

Worked one-on-one with students and student teachers to increase overall classroom success.

Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.

02/1997 to 11/1998

Substitute Teacher

Community Schools – Webberville And Stockbridge, MI

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Upheld classroom routines to support student environments and maintain consistent schedules.

Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.

Supervised lunchroom and recess activities.

Maintained day-to-day classroom management and discipline to promote learning initiatives.

05/1995 to 11/1996

Office Staff

Double JJ Resort – Rothbury, MI

Delivered clerical support by handling range of routine and special requirements.

Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression.

Provided clerical support to company employees by copying, faxing and filing documents.

Maintained organized files and stocked supplies to support team needs and maximize performance.

Responded to inquiries from callers seeking information.

Handled reservations, cleaning, and scheduling

Entertainment staff including performing on-stage, hostess, line dance instructor, and assisting with banquets

04/1993 to 05/1996

Sales Associate

Petrie's And Jean Nicole – Muncie, IN

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Engaged with customers to effectively build rapport and lasting relationships.

Prepared merchandise for sales floor by pricing or tagging.

Solved customer challenges by offering relevant products and services.

Acting Assistant Manager when required

04/1993 to 12/1995

Student Assistant, Clerical

Ball State University – Muncie, IN

Mentored, trained and supported new staff members in office policies and procedures.

Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.

Managed records and data transfer, ensuring traceability and improving operations through automated systems.

Worked inventory and overstock sales

Education

No Degree: Education

University of Phoenix - Online

Continuing education in Education

CDA: Infant And Toddler

State of Indiana - Online

05/1996

Bachelor of Science: Music Education, Speech And Theatre

Ball State University - Muncie, IN

Member of Kappa Delta Pi Educational Society

Member of Alpha Phi Omega Service Fraternity

Member of Mu Phi Epsilon Music Fraternity

Member of Ball State Honors College

Ball State University Marching Band Manager

Received Heartland Stage Co Scholarship 1995-1996

Received Ball State Presidential Award 1991-1996

Received Ball State Alumni Scholarship 1991-1992

3.4/4.0 GPA

06/1991

High School Diploma

Muncie Central High SchoolRank - Muncie, IN

Rank 9/288

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